Question / Help Elgato game capture HD60
- Thread starter Hollywood4G
- Start date
Micah Lauck
New Member
It is a problem with the elgato, this is what I have been doing... I tested out my astros a40 stream output into the elgato auxiliary and the audio and video seem to sync up perfectly fine, but that way you also have to set the elgato audio delay to -1500 and the global audio delay to 1500 for it to work. Once I got that synced, I tried using my Webcam that I KNOW is synced to real-time but it did not work. Whenever I use my blue snowball microphone and my Webcam it is perfectly in sync, but the SYNCED AUDIO AND VIDEO of the Elgato is what is going out of sync with my Webcam. Again audio and video of elgato in sync, but used with a Webcam it is out of sync completely. I'm not a noob to this, I know that capture cards have a delay, but the elgato seems to have a delay over time that is causing problems with everyone to sync it properly. How I don't know, it is very bizarre indeed. There is no delay in the beginning, but as time goes on it increasingly becomes more apparent it is out of sync. It's even worse in xsplit for some reason.
Micah Lauck
New Member
Just talked with elgato about this yesterday. They said they realize there is issues with obs and xsplit with desync, but have no ETA on an update. Looks like we're going to have to wait a bit before the HD 60 is something more than a paperweight...
bossjedizohan
New Member
My best guess is that the HD60 uses internal memory to buffer the video as it's compressed as USB 2.0 really doesn't have the bandwidth for 1080p/60FPS video and that depending on how complex the scene is the buffer gets processed faster or slower, which throws off sync.
If that's the case, I don't know that there's much anyone, including Elgato can do about it.
Generally speaking, I think Elgato designed this card to be an all in one solution for recording and streaming and OBS support is more of an afterthought than a well-developed feature.
If that's the case, I don't know that there's much anyone, including Elgato can do about it.
Generally speaking, I think Elgato designed this card to be an all in one solution for recording and streaming and OBS support is more of an afterthought than a well-developed feature.
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Not just an afterthought boss. Elgato support told me that 3rd party streaming software is not supported and that I should be using the shit software they bundle with the device. https://obsproject.com/forum/thread...-choose-the-avermedia-u3-instead.21589/unread
bossjedizohan
New Member
To be frank, if there's one thing Elgato does well it's software. Their gamecapture software is way more robust and refined than anything and short of using OBS. Avermedia's support, BTW, is god awful. Their U3 capture card is basically broken and they're doing nothing to fix it. If you have an issue with an Elgato product, they'll troubleshoot with you via email, person to person.
So while the HD60 might not be ideal for streaming via OBS it's probably one of the better capture cards out there for local recording.
So while the HD60 might not be ideal for streaming via OBS it's probably one of the better capture cards out there for local recording.
Videophile
Elgato
Hi @flashkube
My name is Phil, I'm the Community Coordinator at Elgato Gaming, and frequent poster on these and other recording/streaming related forums.
I would like to let you know that what the Elgato support representative has told you is wrong, and I'm sorry for the misinformation. The Elgato Game Capture HD and HD60 can both be used with 3rd party software.
We are also very aware of the ongoing sync issues, and are working to fix them.
-Phil
GrathiusXR
New Member
I've got the Elgato HD60 and am using OBS from Windows Bootcamp on a Mac Mini. Sometimes at random the preview will get real choppy but closing and opening the software again fixes that. I've found sometimes that streaming on Twitch through OBS does give a small desync with audio but again nothing a close/restart doesn't fix up and then doesn't happen again.
Since it JUST came out here in Australia end of last month I'd say it's too new to correctly work. For those asking if it's good for capturing gameplay to upload to YT. It's awesome.
I've captured some Diablo III, FC4 and Advanced Warfare gameplay from the PS4 and playing it back in 1080P60FPS is flawless and looks quite goo
Since it JUST came out here in Australia end of last month I'd say it's too new to correctly work. For those asking if it's good for capturing gameplay to upload to YT. It's awesome.
I've captured some Diablo III, FC4 and Advanced Warfare gameplay from the PS4 and playing it back in 1080P60FPS is flawless and looks quite goo
Micah Lauck
New Member
Thank you for commenting, Phil. I hope my previous posts have somewhat been able to help you guys more easily locate the problem. Because I, and many others, would really like this to be fixed. It's better knowing that they are at least working on the issue and not just sitting by quietly.
Got mine today, too. It really has severe issues with OBS. It seems not possible to record a smooth video. First of all, I had to use the 32-Bit version of OBS, 64 bit seems not supported at all.
I attached a display on the HDMI output of the elgato which shows the video perfectly smooth, so it's clear that the problem ist not on the player side. The aspect ratio is wrong because the device does not seem to read the EDID data of the display and therefor isn't reporting it back to the source. So it's not possible to set it to the correct resolution. But Elgato never said, that every resolution will work, so that's basically ok.
Testvideo used (should run perfectly smooth): https://dl.dropboxusercontent.com/u/24358204/videotest/59.94fps.avi
When I click on the 'configure' button inside the OBS capture device setup, the mouse cursor shows some background activity, but nothing happens:
So I had to use the capture software from Elgato to access the configuration the device (allowed 60 fps, set HDMI to extended, ramped up the bitrate to the maximum):
Inside OBS, the received video from the video capture device already shows severe hickups (aside from the A/V-delay) and is anything than smooth. Here is the result from the recording: https://dl.dropboxusercontent.com/u/24358204/videotest/Elgato HD60/elgato_hd60_59.94fps_test.mp4
BTW: The video decoding from Elgato does not seem to take advantage of any hardware decoding. The preview window in their software alone seems to eat up about half of my CPU!
After fiddeling around with it for about 2h, it gives back "No device..." as captured image. After about 20 minutes of restarting, rebooting and reinstalling I learned, that it doesn't like it when I try to capture it's audio in OBS. Changed the audio to (disabled) in the OBS source configuration and I got at least my picture back.
So analog audio capture didn't work at all, Windows doesn't list any additional audio recording device. Instead, I could hear some strange crackling noise from time to time when their grabber software was running in the background. Even if I disconnect the audio cable completely from the device, I can still hear it. The source audio seems to completely ignored.
The device doesn't really work for me with OBS, guess I will return it. Just too many problems. I have seen enough.
spyro
I attached a display on the HDMI output of the elgato which shows the video perfectly smooth, so it's clear that the problem ist not on the player side. The aspect ratio is wrong because the device does not seem to read the EDID data of the display and therefor isn't reporting it back to the source. So it's not possible to set it to the correct resolution. But Elgato never said, that every resolution will work, so that's basically ok.
Testvideo used (should run perfectly smooth): https://dl.dropboxusercontent.com/u/24358204/videotest/59.94fps.avi
When I click on the 'configure' button inside the OBS capture device setup, the mouse cursor shows some background activity, but nothing happens:
So I had to use the capture software from Elgato to access the configuration the device (allowed 60 fps, set HDMI to extended, ramped up the bitrate to the maximum):
Inside OBS, the received video from the video capture device already shows severe hickups (aside from the A/V-delay) and is anything than smooth. Here is the result from the recording: https://dl.dropboxusercontent.com/u/24358204/videotest/Elgato HD60/elgato_hd60_59.94fps_test.mp4
BTW: The video decoding from Elgato does not seem to take advantage of any hardware decoding. The preview window in their software alone seems to eat up about half of my CPU!
After fiddeling around with it for about 2h, it gives back "No device..." as captured image. After about 20 minutes of restarting, rebooting and reinstalling I learned, that it doesn't like it when I try to capture it's audio in OBS. Changed the audio to (disabled) in the OBS source configuration and I got at least my picture back.
So analog audio capture didn't work at all, Windows doesn't list any additional audio recording device. Instead, I could hear some strange crackling noise from time to time when their grabber software was running in the background. Even if I disconnect the audio cable completely from the device, I can still hear it. The source audio seems to completely ignored.
The device doesn't really work for me with OBS, guess I will return it. Just too many problems. I have seen enough.
spyro
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SkylineDesigns
New Member
Ive had some issues too with OBS and my game capture HD60. i got it to work for a split second then distorted the image really bad and said no image. now it keeps showing a game capture hd that is the older version. would love to get it working if i can but if not ill just stick with their software for now.
UPDATE*
It captures the audio from obs to my headphones really loud but wont record the audio when testing it. kinda weird
UPDATE*
It captures the audio from obs to my headphones really loud but wont record the audio when testing it. kinda weird
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Videophile
Elgato
Hi guys,
@spyro : To open the Game Capture configuration, you need to have the preview or stream ON. Add the Game Capture HD60 source, then open the configuration.
To everyone else: We just released a new Game Capture beta, for version 2.1, which includes some sync fixes. Please try it out by downloading it here. If you have any feedback, let me know here, or better yet, by emailing your feedback to betatester@elgato.com.
@spyro : To open the Game Capture configuration, you need to have the preview or stream ON. Add the Game Capture HD60 source, then open the configuration.
To everyone else: We just released a new Game Capture beta, for version 2.1, which includes some sync fixes. Please try it out by downloading it here. If you have any feedback, let me know here, or better yet, by emailing your feedback to betatester@elgato.com.
It hasn't changed anything for me with OBS ( not sure if its supposed to or if it only fixes the game capture HD software) I tried streaming last night and after getting it synced it goes off again after 20 minutes.. I don't know what to do really. I bought it on black friday specifically to stream through twitch using OBS or some kind of software that will let me add other window captures and stuff like that but from what I'm reading the sync issues are happening no matter what software you use ( not sure about its original software). The game capture hd software is just so lacking compared to those and for some reason it says my comp isn't powerful enough to stream 1080p and 30fps with webcam on, even though when i do it through OBS my cpu is only at like 30% usage. If only it didn't fall out of sync after 10-20 minutes of stream everything would be golden.
Has anybody ever successfully streamed using the hd60? It simply doesn't work why is it advertised to do so? I'm on the line deciding if I should return it to amazon, in hope that I'm gonna find some way for it to work. But it seems like this is not a streaming device.
It is a usb2.0 device, they are notoriously shit for capturing, because it has to encode the data from the source to something that fits on usb 2.0. That is what is causing the delay, if you have other devices that use USB 2.0 like a webcam, they can cause USB bandwidth issues, leading to further sync issues.
To be clear I don't mean a delay for it to process on OBS. I use the pass through so I'm playing live and know there's a few second delay for it to get to OBS. The sync issue is with streaming, where it'll be all good, but then some time later the video just starts to fall behind. I'm starting to realize I shouldn't have got this for streaming. When I looked before all I saw was info on how great the product is I didn't see all these streaming issues. Returning it will probably be costly since I bought it online at amazon and it had to come across the border to Canada.
SkylineDesigns
New Member
what needs to be fixed is the "no device" showing when you select obs to use the elgato audio from it and applying changes
Agentgoomba
New Member
Hi everyone,
I'm also using the El Gato HD 60 and I've downloaded the beta drivers that LtRoyalShrimp had posted. I was still experiencing the audio desync. I changed my CPU speed from Fast to Very fast and disabled "allow 60 fps" in the el gato game capture configuration. I've also added 600 to the "use buffering" setting on there as well. This resolved the issue for me regarding the audio and video lag. Everything seems fine except for my mic. That seems to be a second faster. No matter how much offsync I add to the mic, it remains at about 1 second or so.
I'm also using the El Gato HD 60 and I've downloaded the beta drivers that LtRoyalShrimp had posted. I was still experiencing the audio desync. I changed my CPU speed from Fast to Very fast and disabled "allow 60 fps" in the el gato game capture configuration. I've also added 600 to the "use buffering" setting on there as well. This resolved the issue for me regarding the audio and video lag. Everything seems fine except for my mic. That seems to be a second faster. No matter how much offsync I add to the mic, it remains at about 1 second or so.
Videophile
Elgato
@Hollywood4G
Hi, we're trying to nail down the cause of this issue. Could you please make sure you have the latest version of the Game Capture software installed, as well as OBS, and please post this information:
Game Capture software version:
OBS version:
Device you are using(HD/HD60):
Is the audio and video coming in from the HD60 desyncing?(Yes/No):
Is the audio and video from the device in sync but later drifts out of sync from mic/webcam?(Yes/No):
Are you using a webcam(Yes/No):
Computer model number/manufacturer:
CPU model number:
How much ram(GB):
Graphics card:
General description of the problem and anything you think could help solve the problem:
Hi, we're trying to nail down the cause of this issue. Could you please make sure you have the latest version of the Game Capture software installed, as well as OBS, and please post this information:
Game Capture software version:
OBS version:
Device you are using(HD/HD60):
Is the audio and video coming in from the HD60 desyncing?(Yes/No):
Is the audio and video from the device in sync but later drifts out of sync from mic/webcam?(Yes/No):
Are you using a webcam(Yes/No):
Computer model number/manufacturer:
CPU model number:
How much ram(GB):
Graphics card:
General description of the problem and anything you think could help solve the problem:
Micah Lauck
New Member
Hello LtRoyalShrimp, refer to all my other posts on this thread for detailed desciption. I will post all of my other things you are asking for below.
Game Capture software version: The Latest (2.1)
OBS version: v0.638b
Device you are using(HD/HD60): HD60
Is the audio and video coming in from the HD60 desyncing?(Yes/No): No
Is the audio and video from the device in sync but later drifts out of sync from mic/webcam?(Yes/No): Yes
Are you using a webcam(Yes/No): Yes
Computer model number/manufacturer: Custom Built
Mobo: Asus Maximus VI Formula
CPU: Intel i7 4770k @ 4.4 Ghz
Ram: 16gb G.Skill Ripjaw @ 1600
Storage: 1tb HDD WD / 750GB SSD Samsung EVO
CPU model number: Intel i7 4770k
How much ram(GB): 16GB G. Skill Ripjaw @ 1600
Graphics card: Gigabyte nVidia 780ti OC Windforce Edition
This is a beast of a rig. What are you using the Elgato for?