obs not working: starting the output failed please check your drivers are up to date

S

SophiA133

New Member
Hi!

I have tried everything I have seen to make OBS work but it keeps saying the same thing in the title. I have updated my drivers, uninstalled then reinstalled, checked for windows updates, checked compatibility, checked my settings, checked if my hard drive needed optimization, gone into my settings to change my graphics settings, etc.

Also, the screen isn't black when i try to record, like I can see my screen and everything or like a game I am trying to capture, but it still doesn't work.
 
PaiSand

PaiSand

Active Member
Run the Auto-configuration Wizard (tool menu) and apply the settings it gives. Do NOT change anything.
Restart OBS (!important)
Now test as is. Please do NOT change anything.
If all goes well, you can test changing the quality preset for a better quality.

Your done.

Do not use advanced output.
 
S

SophiA133

New Member
Okay, I did as you instructed and it said the same thing. Am I missing something?

Thank you for your help btw :)
 

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  • 2024-01-27 14-04-59.txt
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PaiSand

PaiSand

Active Member
14:05:03.754: [texture-amf-h264] amf_avc_create_texencode: Wrong adapter
14:05:03.789: [fallback-amf-h264: 'simple_video_recording'] amf_create_encoder: CreateComponent failed: AMF_FAIL
14:05:03.789: [fallback-amf-h264] amf_avc_create_fallback: Failed to create encoder
Click to expand...
Probably is trying to use the iGPU intead of the GPU.

2024-01-27_161958.png


Make sure you're using the GPU and not the iGPU in the system.
If it's correctly set, try reintalling the driver: https://obsproject.com/forum/resources/performing-a-clean-gpu-driver-installation.65/

The MacAfee malware isn't helping either. You should uninstall it. As long as you have a safe behaviour online you don't need any other antivirus than the windows one. If you do need another antivirus, you may want to try malwarebytes as it's way less intrusive.
 
R

rockbottom

Active Member
Yep. Take a look at the specs, hardware encoding doesn't appear to be supported by either the GPU or iGPU.

You also currently have (2) different drivers installed, only need 1. A new driver was released on 1/23 (24.1.1), it won't enabled encoding but it seemed to work well in a system we were working on earlier this week & may help speed up decoding.

Specs & driver available here:


 
S

SophiA133

New Member
Hi!

I'm sorry, I don't seem to be understanding. I downloaded the new driver just now, the one that came out on 1/23/24. it is still not working, is there something I am missing? also I cannot seem to find the location in the obs application where it allows me to select my GPU.
 

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  • 2024-01-27 15-07-55.txt
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R

rockbottom

Active Member
Unfortunately, you're going to have to use the x264 encoder with the current configuration as hardware encoding is not supported by either device.
 
R

rockbottom

Active Member
Some changes to make:
15:07:55.390: Game Bar: On > Off
15:07:55.390: Game DVR: On > Off

15:07:55.783: name=LG ULTRAGEAR
15:07:55.783: pos={0, 0}
15:07:55.783: size={1920, 1080}
15:07:55.783: attached=true
15:07:55.783: refresh=144 > 60
15:07:55.783: bits_per_color=8
15:07:55.783: space=RGB_FULL_G22_NONE_P709
15:07:55.783: sdr_white_nits=80
15:07:55.783: nit_range=[min=0.500000, max=270.000000, max_full_frame=270.000000]
15:07:55.783: dpi=96 (100%)
15:07:55.783: id=\\?\DISPLAY#GSM5C09#7&9489142&0&UID260#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7}
15:07:55.783: alt_id=\\.\DISPLAY25

Sample-rate mismatches, OBS is @ 48k
15:07:56.825: WASAPI: Device 'Microphone (Scarlett Solo USB)' [44100 Hz] initialized (source: Mic/Aux)
15:07:56.827: WASAPI: Device 'Headphones (2- A020)' [44100 Hz] initialized (source: Desktop Audio)

Just an FYI, the iGPU is still showing the old driver in the new log. DDU might be needed to completely remove it from the system.
15:07:55.784: Driver Version: 31.0.21910.5
 
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