Yep that's what I thought. 2.01 doesn't work either.
Well I just have to wait until a fix has been found I guess.
Question / Help Elgato HD60 audio and video skipping
- Thread starter Culley
- Start date
Well I just have to wait until a fix has been found I guess.
Videophile
Elgato
Hi,
Not sure if you have read through the thread but we're actively looking into it and I see everything you guys write.
One thing I would like you to try is this:
make sure that the "Custom Resolution" Checkbox is UNCHECKED.
Audio output in the HD60 source properties is set to "Stream only".
Please let me know if it helps, or if it does not.
Engravings
New Member
I'm having the same problem as everyone mentioning here, video and audio skips during loading/transition screens.
I've tried everything, including the steps above. Problem is still there.
Hope this problem is fixed soon, it's actually starting to bother some of my viewers now.
Kaan Tan Aksudogan
New Member
I have been following this thread for a solution for quite some time now and I have to say that most of you people are not helpful at all. Saying you have stuttering when there is a transitional loading screen does not help them at all. Log files are the things that are gonna solve this issue, which the majority of you did not even bother sending.
As for me, Im using XSplit and am already in contact with both Elgato support and XSplit support and Im just here for additional info.
Hopefully, its an Elgato issue, so if it gets fixed for one of us, it gets fixed for others too.
tl;dr: If you want an issue fixed, do not call the company names like an idiot, send them your logs so they can see whats causing the issue, recreate it, isolate it and solve it.
As for me, Im using XSplit and am already in contact with both Elgato support and XSplit support and Im just here for additional info.
Hopefully, its an Elgato issue, so if it gets fixed for one of us, it gets fixed for others too.
tl;dr: If you want an issue fixed, do not call the company names like an idiot, send them your logs so they can see whats causing the issue, recreate it, isolate it and solve it.
Add Elgato capture device as a global source, or maybe use OBS-MP. On the regular OBS, there is a "Global Sources..." button right next to "Preview Stream" button, at least for OBS v0.613b and later.
well this has been an issue since may... and this will still be an issue in may 2016... this will NEVER get fixed simple as that!! Every advice I get is stupid shit like "make sure checkbox XY is checked"...
It's a problem with Elgato's drivers, because the same thing stuttering issue happens with OBS mutliplat and xsplit too. Look at this thread in the xsplit forums: https://support.xsplit.com/forum/viewtopic.php?f=121&t=31782
at first the customers service from xplit tried to resolve the issue, now they're not even responding most likely because they know it's Eglato's fault...
and meanwhile Elgato's is too busy putting new stuff into their game capture software because that's a higher priority because why would they care about me since I already bought their stuff?
I can only repeat:
THIS ISSUE HAS BEEN KNOWN SINCE MAY 2015 AND THERE IS STILL NO FIX!!
and face it: this will never get fixed
so it's all for the best to sell your HD60 and never buy any of their products ever again...
Kaan Tan Aksudogan
New Member
Well, I have seen less than a handful of people providing logs and there is less than a handfull of possible solutions. Once again, I suggest sending logs for both the Elgato software thingie and from OBS.
you mean logs like this?:
https://gist.github.com/e401cb706df721114d2f
this is about 30 seconds of screen transitioning (fading to black in mario maker)...
also I tried running Elgato Windows Reporter TWICE and it says a zip file with all the information has been created on my desktop, but there is no zip file on my desktop... it just doesn't appear...
https://gist.github.com/e401cb706df721114d2f
this is about 30 seconds of screen transitioning (fading to black in mario maker)...
also I tried running Elgato Windows Reporter TWICE and it says a zip file with all the information has been created on my desktop, but there is no zip file on my desktop... it just doesn't appear...
Videophile
Elgato
Please run the reporter tool as administrator by right clicking on the exe. The logs are vital to figuring out what is going on.
I have upgraded my PC to Windows 10, but the problem still persists...
I managed to run this Elgato Windows Reporter tool and it finally did output a zip file.
You can download/take a look at it here:
https://drive.google.com/file/d/0BwuUxT43ZhrAVFF5czY4dkJJU2c/view?usp=sharing
I managed to run this Elgato Windows Reporter tool and it finally did output a zip file.
You can download/take a look at it here:
https://drive.google.com/file/d/0BwuUxT43ZhrAVFF5czY4dkJJU2c/view?usp=sharing
so you got it to work?
how?! O_o
I don't know exactly ...
I just say that when I use the version 2.10.72 my streaming is perfect on OBS or Elgato.
When I try a new version I have the issue with the black loading screen.
That means that is a problem with the news versions of Elgato software or driver ...
https://help.elgato.com/customer/po...elgato-game-capture-hd-software-release-notes
same...
Too bad. Sorry.