Question / Help Audio Track from Capture Card not in Mixer

J

Joe Snyder

New Member
I have a recurring issue that I cannot find the cause for.

Randomly, or upon a crash (or loss of power to laptop), the Audio track from my capture card (Elgato HD60 S) will become "disabled" in Windows Sound settings under "Playback" and doesn't show in the OBS audio mixer. To be clear, there is NO audio "track" in the mixer for me to mix--- this is not an issue of having a mixer track but not receiving audio. It is like someone clicked the gear next to the audio track and clicked "Hide". However, selecting "Unhide All" does not make the mixer track reappear.

Re-enabling the device in Windows Sound Settings does not help at all. Restarting does not help. Disconnecting and reconnecting the capture card does not help. Restarting OBS does not help. Any combination and order of the previous troubleshooting steps does not help.

The only solution I have found is to delete the capture card from any scenes in which it is a source, save my scenes without any capture card, then completely uninstall OBS and remove user settings--then reinstall. Note, it does not resolve my issue if I opt not to remove user settings/data.

While this issue is occurring, I am able to use Game Capture (Elgato's Software) to monitor the image the capture card receives, and I can hear live audio. Using Game Capture to record video to a local file also captures audio correctly.





Does anyone have an idea what might be causing this, or any way to fix it reliably without uninstalling and reinstalling OBS?

Thanks!

edit: Issue is common but not currently occurring, I will post a log as soon as it happens.
 
J

Joe Snyder

New Member
Updating this with the following report:


  • Issue Occurred
    • Deleted Source with Elgato HD60S Capture Card
    • Restarted Computer
    • Started OBS
    • Added Elgato HD60S Capture Card as Source
  • Issue Persists
    • Delete All Scenes
    • Import Known Good Scene Collection
      • (Does Not Include any scenes with Elgato HD60S Capture Card as Source)
    • Add Elgato HD60S Capture Card as Source
  • Issue Persists - LOG FILE: https://hastebin.com/foyegiluya
    • Uninstall OBS
    • KEEP User Settings
    • Restart Computer upon complete uninstallation
    • Reinstall OBS from freshly downloaded .EXE
    • OBS New Install w/ Old Settings - LOG FILE: https://hastebin.com/runuwewugi
    • Add Elgato HD60S Capture Card as Source
  • Issue Persists - LOG FILE: https://hastebin.com/goqapoluge
    • Uninstall OBS
    • DO NOT KEEP User Settings
    • Restart computer upon complete uninstallation
    • Reinstall OBS from freshly downloaded .EXE
    • Import Known Good Scene Collection
    • Add Elgato HD60S Capture Card as Source
  • Issue Persists - LOG FILE: https://hastebin.com/pejobuyimi
    • Uninstall OBS
    • Uninstall Elgato Game Capture HD and Elgato Sound Capture Software
    • Restart Computer
    • Install Elgato Game Capture HD and Elgato Sound Capture from freshly downloaded .MSI
    • Install OBS from freshly downloaded .EXE
    • Import Known Good Scene Collection
      • (Does Not Include any scenes with Elgato HD60S Capture Card as Source)
    • Open Elgato Game Capture HD to verify correct settings
    • Close Elgato Game Capture HD
    • Restart Laptop
    • Open OBS
    • Add Elgato HD60S Capture Card as Source
ISSUE FIXED - LOG FILE: https://hastebin.com/ujehefiyow
 
J

Joe Snyder

New Member

Updating after trying this:

 
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