Question / Help Streamlabs Audio Not Working After New OBS Update

[Fenrir]

Hey, I'm on Mac version 22.0.3. Not getting audio from Streamlabs alert box. Sound plays but doesn't register for recording/streaming. Am I missing something important here? Looked through thread and didn't find a solution, not to mention it's generally focusing on an older version. Here's a log file right after I tested an alert with a sound. Don't know if it'll help but in case it does: https://obsproject.com/logs/sL9DngelqJ790W0b

OBS Studio for Mac currently requires a second program to help it capture desktop audio - https://obsproject.com/forum/resources/os-x-capture-audio-with-ishowu-audio-capture.505/

 

[SwanzzyJ]

Again, browser source was not updated between 20.0.1 and 20.1.

We have tested Streamlabs alerts on a Mac system and they are working fine, so this is not an issue with browser source.

I understand that this is frustrating, and that it's really easy to point fingers, but if we cannot replicate the issue there is not much that we can do to support it.

So, let's start getting data, as nobody has provided any logs, any details on the versions of macOS they are on, etc.

If you are having this issue, please try the following steps.

1) Click the Scene Collection menu at the top of OBS, and select "New". Enter Test as the name
2) Add a single browser source to the new Scene Collection, and no other sources, connected to your Streamlabs alert URL.
3) Test an alert, and note if it works.
4) Click on Help -> Log Files -> Upload Current Log and attach it to this post, as well as the following answers:


-What version of macOS are you on (i.e. 10.11)?
-Have you tested the alerts in a normal Chrome (Safari or Firefox are not a comparable test) browser, and do they work there?
-Have you contacted Streamlabs support and reported this issue to them, or asked for assistance?
-What was the last version of OBS studio where the alerts worked?
-Link to your current log file:

Hello,

I am using Windows 10 with OBS 22.0.2 and I am getting sound when I test my alerts, but no sound when I am streaming/recording. I am using Google Chrome. Also, have not contacted Streamlabs support. I can't recall the exact version as I don't pay too much attention to when Updates roll out. Maybe an update or two ago?

Here is my current log file after following your instructions above: https://obsproject.com/logs/rL7qG3kFBzFmORQL

 

[Narcogen]

Hello,

I am using Windows 10 with OBS 22.0.2 and I am getting sound when I test my alerts,

Then please make a thread about it in the Windows support forum. This thread relates to OBS for MacOS, and while some issues are common, the solutions are often quite different, and there are many things that are unique to each version-- especially as they relate to capturing audio.