Question / Help OBS/ElgatoHD60s/OBS link dropping stream audio randomly also zero chat audio

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weareshura

New Member
have scoured the internet and tried absolutely everything and sadly the only solution i have found to this problem is a workaround which is to window capture from elgato game capture. using blackhole to capture the audio as well. no skips or stuttering but obviously this is less than ideal and very much hoping that there’s a better solution soon. clearly something not working properly when using OBS link.
 
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One Mustard

New Member
It’s not a fix per se but something I’m going to try is muting the audio from my capture card and using OneCast to stream my Xbox to my Mac and using the audio from OneCast. I’m hoping there’s no audio sync issues. I’m going to be trialing it later today. If I get good results I’ll feed that back here. One downside is OneCast only has a 14 day free trial and a purchase price of £20 so it’ll be a not-so-cheap fix if it does work.
 
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Kan

New Member
So I was a PC user using the HD60S until a month ago I got the new MacBook pro 13 inch 2.0 GHz quad-core 10 gen. Using OBS link, I had choppy and most of the time no sound. I emailed Elgato support for help and this is straight from their support email. Which I call BS

From Support 1st response:

It does appear what you're experiencing is a performance related issue as your Mac does not have a dedicated graphics card which is required for the HD60 S. Running two programs (OBS Link and OBS) is likely creating a bigger strain than your Mac can handle and likely will not work properly.

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Here is my response after:

I don’t think this is a matter of graphic card issue but the OBS link software itself. If this is a graphic card issue, then the graphic will be choppy not audio choppy. To be honest, I have no issue with graphic opening OBS and OBS Link, the video is fine. There is no lagging, The only problem is audio being choppy or no sound at most of the time. I tested your theory of having both program running OBS and OBS link on the same computer as the main cause of the issue. I did a test of having just OBS link running on the Mac to reduce the use of resource as you are saying this new Mac cannot handle both OBS and OBS Link. Since OBS Link is using NDI protocol, I have another computer running NDI monitor and /or using NDI source in OBS in the same gigabyte network. I have no issue with video at 30 fps but audio remain either no sound or choppy. So this is not a matter of my Mac performance.

Once again, I heave no issue with Game Capture HD on the Mac. But there are things that game capture cannot do with what I am trying to do.

There are multiple forums on this issue and no one has the solution. Most people agree this is OBS Link issue and please have your OBS Link development team look into it.

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Support 2nd response:

Thanks for getting back to me.

Your Mac does not have a dedicated graphics card, this means it relies on the processor to do the encoding and decoding. Also your processor is below the recommended clock speed as well. Essentially the encoding and decoding is falling behind because your Mac can't keep up. Since audio and video are encoded differently, it's possible that one may work while the other does not.

The fact remains that unfortunately your Mac is far below the requirements for the HD60 S, if basic performance troubleshooting does not help, we may not be able to resolve your issue.
 
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Rockettman

New Member
Came here to say I'm having the exact same issue. Hopefully theres an update or driver that solves this issue, unless anyone else has a solution?
 
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Rockettman

New Member
antonionii said:
we all need to hit up OBS support about this or it won't be addressed.
Click to expand...

Updated: I've contacted them and this was my response, I'm responding back.

Thank you for contacting Elgato Technical Support.

I would be happy to help with your HD60 S audio cutting in and out.

If you have not already try to uninstall and reinstall the OBS link from the computer.

In order to best assist you I will need some additional information.

  1. Is the HD60 S plugged directly into the USB ports or into a USB hub?
  2. Do you encounter the same issue with other game systems?
  3. Do you encounter the same issue in the Game capture HD software?
  4. Do you have a different computer available for testing?

Thank you again for contacting Elgato Technical Support, and have a great day!
 
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Rockettman

New Member
Update: I contacted Elgato, they responded with questions, I answered those questions, they never responded back. So here's what I did. I started using Game Capture instead, the software was not detecting my microphone.

Today, this morning, I went ahead and purchased a Avermedia 2 Plus. I plugged it in, opened Streamlabs OBS, put source as video capture device for avermedia (yes it detected it even on the box it says windows only but that's not true). I put source for audio input source using IshowU Audio capture, it detected the Avermedia 2 Plus. Guess what? No issues at all. No audio drops, nothing. It worked seamlessly. Moral of the story: DO NOT PURCHASE AN ELGATO FOR MAC. I've owned two Elgato products one had video lag, this one: the same audio issues that no one can solve. Avermedia: no issues and I'm sure it would be the same for other capture devices.
 
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Meganramsay99

New Member
I am also having the same issue. Also awaiting a permanent fix but in the meantime, if you notice your audio cuts out, go to the OBS link tab at the top right corner of Mac and change your Audio input to HDMI input then back to Analog input or vice versa depending on which one you’re using. This usually fixes the problem right away but it may cut out again after about 20 minutes. This is the only temporary fix I have. Sometimes I can do a whole 5hr stream and have no cut outs, and other times mine will cut every 20 minutes. It’s annoying because of how inconsistent it is. Makes it impossible to know what’s wrong.
 
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Pedri64

New Member
hello everybody! I have read every message here and Im still not sure if it is my same problem:

Since a month ago I upgraded from ElgatoHD60s to s+ and everything is great...but...

Sometimes, during a stream, audio messes up...then it eventually goes completely off for a few seconds...then comes back but with huge delay, so I have to stop my stream, close Streamlabs and open it again for it to be fixed.

This has been very annoying. And it is not my PC, because I have a brand new one now...and it still happens. I thought it was a failure on my S+ ...but happily I see that's not the case.
 
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geddon

New Member
Hello everyone!! 2 years later.... has anyone found a fix yet. im in the same situation with ps4 to hd60s and MacBook Pro. literally the same problem!!!! I have sent a thing explained to Elgato about it to see what they say. ANYONE GOT A SOLUTION???
 
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