teeganbishop
New Member
Hi everyone,
I've had this problem before and spent hours trying to resolve it, only for it to randomly fix itself with no explanation. Pretty much what happens is when a sound plays from the browser source (Streamlabs alertbox), the microphone signal completely cuts out and OBS disconnects from the device. This happens if the "control audio in OBS" box is ticked or not. The only way I can fix this and what I have temporarily been doing is to have no sound files for the alerts (managed through Streamlabs).
I run OBS on mac, with streamlabels running with it simultaneously for labels, along with the browser sources, "chatbox" and "alertbox". I stream using an Elgato HD Game Capture and am currently using my webcam. My microphone runs through an audio interface (PreSonus AudioBox iTwo) and it is also where I monitor from. I have also tried this with another audio interface and changed out all cables and monitor headsets to make sure they weren't the issue. Same result was produced where microphone cut out.
I have tried resetting the API and widget tokens on Streamlabs but it did not work. I tried completely resetting OBS and remaking my scene, but the problem still occurs. I will attach the log below.
Any help would be greatly appreciated as I am pulling my hair out trying to solve this! (I can see in the log that there are a few things that the program is unable to find, but I'm not sure what it is referring to. Also, the error suggests the chatbox browser source is the issue, however it's the alert box that is being triggered.
Some lines of interest that I have flagged myself are:
01:18:30.037: Failed to load 'en-US' text for module: 'decklink-ouput-ui.so'
01:18:30.050: os_dlopen(libpython3.7m.dylib->libpython3.7m.dylib): dlopen(libpython3.7m.dylib, 257): image not found
01:18:30.050:
01:18:30.050: [Python] Could not load library: libpython3.7m.dylib
01:18:30.154: No blackmagic support
__________________________________________________
01:18:30.367: os_dlopen(../obs-plugins/obs-browser->../obs-plugins/obs-browser.so): dlopen(../obs-plugins/obs-browser.so, 257): image not found
__________________________________________________
01:18:35.295: obs-browser: Uncaught (in promise) Something went wrong. (source: https://streamlabs.com/widgets/chat-box/v1/6B98513380E2EA2A37B4:0)
01:19:27.332: obs-browser: Uncaught (in promise) Something went wrong. (source: https://streamlabs.com/widgets/chat-box/v1/6B98513380E2EA2A37B4:0)
01:19:52.060: obs-browser: Uncaught (in promise) Something went wrong. (source: https://streamlabs.com/widgets/chat-box/v1/6B98513380E2EA2A37B4:0)
01:20:27.612: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.631: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.653: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.674: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.695: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.717: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.738: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.759: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.781: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.802: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.823: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.845: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.866: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.887: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.909: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.930: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.951: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.973: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.994: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.015: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.037: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.058: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.079: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.101: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.122: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.143: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.165: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.186: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.207: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.229: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.250: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:30.301: Last log entry repeated for 96 more lines
01:20:30.309: adding 139 milliseconds of audio buffering, total audio buffering is now 185 milliseconds (source: (null))
Thanks again!
I've had this problem before and spent hours trying to resolve it, only for it to randomly fix itself with no explanation. Pretty much what happens is when a sound plays from the browser source (Streamlabs alertbox), the microphone signal completely cuts out and OBS disconnects from the device. This happens if the "control audio in OBS" box is ticked or not. The only way I can fix this and what I have temporarily been doing is to have no sound files for the alerts (managed through Streamlabs).
I run OBS on mac, with streamlabels running with it simultaneously for labels, along with the browser sources, "chatbox" and "alertbox". I stream using an Elgato HD Game Capture and am currently using my webcam. My microphone runs through an audio interface (PreSonus AudioBox iTwo) and it is also where I monitor from. I have also tried this with another audio interface and changed out all cables and monitor headsets to make sure they weren't the issue. Same result was produced where microphone cut out.
I have tried resetting the API and widget tokens on Streamlabs but it did not work. I tried completely resetting OBS and remaking my scene, but the problem still occurs. I will attach the log below.
Any help would be greatly appreciated as I am pulling my hair out trying to solve this! (I can see in the log that there are a few things that the program is unable to find, but I'm not sure what it is referring to. Also, the error suggests the chatbox browser source is the issue, however it's the alert box that is being triggered.
Some lines of interest that I have flagged myself are:
01:18:30.037: Failed to load 'en-US' text for module: 'decklink-ouput-ui.so'
01:18:30.050: os_dlopen(libpython3.7m.dylib->libpython3.7m.dylib): dlopen(libpython3.7m.dylib, 257): image not found
01:18:30.050:
01:18:30.050: [Python] Could not load library: libpython3.7m.dylib
01:18:30.154: No blackmagic support
__________________________________________________
01:18:30.367: os_dlopen(../obs-plugins/obs-browser->../obs-plugins/obs-browser.so): dlopen(../obs-plugins/obs-browser.so, 257): image not found
__________________________________________________
01:18:35.295: obs-browser: Uncaught (in promise) Something went wrong. (source: https://streamlabs.com/widgets/chat-box/v1/6B98513380E2EA2A37B4:0)
01:19:27.332: obs-browser: Uncaught (in promise) Something went wrong. (source: https://streamlabs.com/widgets/chat-box/v1/6B98513380E2EA2A37B4:0)
01:19:52.060: obs-browser: Uncaught (in promise) Something went wrong. (source: https://streamlabs.com/widgets/chat-box/v1/6B98513380E2EA2A37B4:0)
01:20:27.612: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.631: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.653: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.674: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.695: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.717: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.738: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.759: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.781: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.802: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.823: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.845: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.866: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.887: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.909: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.930: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.951: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.973: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:27.994: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.015: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.037: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.058: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.079: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.101: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.122: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.143: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.165: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.186: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.207: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.229: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:28.250: [input_callback]:[device 'PreSonus AudioBox iTwo'] audio retrieval failed: -50
01:20:30.301: Last log entry repeated for 96 more lines
01:20:30.309: adding 139 milliseconds of audio buffering, total audio buffering is now 185 milliseconds (source: (null))
Thanks again!