Hello everyone,
So since a few weeks I'm experiencing random video capture card freezes. This started around the time i got my cam (razer kiyo pro).
Both of them are USB 3 Plugged directly into my mainboard. Have read a lot of things on the web already and made sure both of devices are plugged into different usb hubs on the board since there was a few people saying they fixed their issue by doing that and the devices basically flooded the usb beforehand.
My board has USB 3.2 Ports, so the speed shouldnt be the issue.
So the freezes occur sometimes after 2,3 mins, sometimes its 7 or 8 and sometimes ive had it run up to 30 mins before it froze. Also it does that if im streaming, recording or even if im doing nothing. Here's a shot clip of what happens (0:08).
Interestingly enough the capture card audio keeps on working, its just the video that freezes. Also my cam keeps forking fine.
If i restart OBS it usually either doesnt work at all (blackscreen) or works but freezes soon again (rarely, have to test more). If i replug the capture card it just doesnt work at all (blackscreen). Usually to fix this i have to reboot my PC AND replug the ripsaw and then stuff's usually going fine. This is literally driving me nuts.
One interesting thing to add tho. I suspect that this issue mostly occurs if i do change my display settings to only use one monitor before starting OBS, then it works for a while and it freezes. Unfortunately i havent paid enough attention yet if it did work sometime after i did change my display settings but i will test.
I attached my OBS logs from the last day it happened. The first log was the one where it froze. The other ones we're trying to reboot obs and trying to reboot it with also replugging the ripsaw (bot just blackscreen, only audio showing). Last one was after reboot working for 3 hours straight.
Hopefully (or not) somebody else has faced this issue and solved it. Thanks for you help!
Best Regards
Grace
So since a few weeks I'm experiencing random video capture card freezes. This started around the time i got my cam (razer kiyo pro).
Both of them are USB 3 Plugged directly into my mainboard. Have read a lot of things on the web already and made sure both of devices are plugged into different usb hubs on the board since there was a few people saying they fixed their issue by doing that and the devices basically flooded the usb beforehand.
My board has USB 3.2 Ports, so the speed shouldnt be the issue.
So the freezes occur sometimes after 2,3 mins, sometimes its 7 or 8 and sometimes ive had it run up to 30 mins before it froze. Also it does that if im streaming, recording or even if im doing nothing. Here's a shot clip of what happens (0:08).
Interestingly enough the capture card audio keeps on working, its just the video that freezes. Also my cam keeps forking fine.
If i restart OBS it usually either doesnt work at all (blackscreen) or works but freezes soon again (rarely, have to test more). If i replug the capture card it just doesnt work at all (blackscreen). Usually to fix this i have to reboot my PC AND replug the ripsaw and then stuff's usually going fine. This is literally driving me nuts.
One interesting thing to add tho. I suspect that this issue mostly occurs if i do change my display settings to only use one monitor before starting OBS, then it works for a while and it freezes. Unfortunately i havent paid enough attention yet if it did work sometime after i did change my display settings but i will test.
I attached my OBS logs from the last day it happened. The first log was the one where it froze. The other ones we're trying to reboot obs and trying to reboot it with also replugging the ripsaw (bot just blackscreen, only audio showing). Last one was after reboot working for 3 hours straight.
Hopefully (or not) somebody else has faced this issue and solved it. Thanks for you help!
Best Regards
Grace
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