Question / Help OBS Suddenly crashing

[JonesGaming]

Hello,

i am using OBS Studio for livestreaming almost every day the past 6 weeks and i never had any problems with it. But today i had 5 crashes during a 10h livestream and i do not know exactly what could cause those problems.

Today i changed the encoding setting from "very-fast" to "faster" - yes i know that this is a bit heavy but it didn't impact my system and i didn't drop a single frame until OBS crashed. After the second crash i reverted the setting to back "veryfast" but OBS crashed 3 more times with the same setting i used for the past 6 weeks.


I included as many logs from today as possible in hope someone can find something in them....

Windows also logged some informations as Event ID 1000 - Application Error:

Name der fehlerhaften Anwendung: obs64.exe, Version: 24.0.3.0, Zeitstempel: 0x5da1792b
Name des fehlerhaften Moduls: obs-browser.dll, Version: 0.0.0.0, Zeitstempel: 0x5da178e6
Ausnahmecode: 0xc0000409
Fehleroffset: 0x0000000000157821
ID des fehlerhaften Prozesses: 0x7008
Startzeit der fehlerhaften Anwendung: 0x01d5ea77b8bbd7a9
Pfad der fehlerhaften Anwendung: C:\Program Files\streamlabs-obs-studio\bin\64bit\obs64.exe
Pfad des fehlerhaften Moduls: C:\Program Files\streamlabs-obs-studio\obs-plugins\64bit\obs-browser.dll
Berichtskennung: a1cc2496-f972-4d83-8e91-9a4109f37087
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Here are some system specs.
AMD Ryzen 7 1800x
16GB RAM
Steinberg Audio Interface UR22 MK2
GTX 1080TI
Windows 10 - 10.0.18362


Thank you very much ;)

 

[JonesGaming]

Ok - what does that mean?

Thread 4EC0 (Crashed)
Stack            EIP              Arg0             Arg1             Arg2             Arg3             Address
0000005C20A9F5D8 0000024012F2B178 0000005C20C93FD0 0000000000000000 0000024000000000 00007FFF00000001 <unknown>!0x24012f2b178
0000005C20A9F5E0 0000005C20C93FC0 0000000000000000 0000024000000000 00007FFF00000001 0000024000000001 <unknown>!0x5c20c93fc0
0000005C20A9F5E8 0000005C20C93FD0 0000024000000000 00007FFF00000001 0000024000000001 00007FFF00000100 <unknown>!0x5c20c93fd0

 

[koala]

It means the stack is corrupted, and that means the crashlog writer didn't know where the crash has happened. Worst case for troubleshooting and debugging.

In case you have plugins installed or 3rd party capture device drivers, make sure they are all updated to the most current version. Or, to make sure, uninstall them and see if OBS becomes more stable.

 

[R1CH]

Make sure the BIOS is up to date for your motherboard, Ryzens with outdated microcode are known to crash.

 

[JonesGaming]

Last BIOS for ASUS Prime x370 Pro is dated Sept. 19th 2019 and i installed that already months ago. My system was running fine the past weeks and nothing has been changed except windows updates. What about the error in the evenlog regarding browser.dll? Is it possible that streamelements has updated the alertsystem and browser.dll cannot handle it correctly?

 

[JonesGaming]

Just to be sure i checked again if there are any updates for mainboard, BIOS etc... - ASUS Ai Suite cannot find anything.