Question / Help OBS Crashes when previewing or streaming with Elgato

[pigzinspaceXP]

It is instant, as soon as I it preview or Start Streaming it crashes.

Crashlog:
OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files (x86)\obs\plugins\dshowplugin.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 733FD5B0 (c:\program files (x86)\obs\plugins\dshowplugin.dll)
OBS version: Open Broadcaster Software v0.654b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
21D4F970 733FD5B0 22CC4000 22770000 00001E00 000001E0 dshowplugin.dll!DeviceSource::Convert422To444+0x110
21D4F990 733F60F8 008FCAD0 008FCAD0 00000000 01010001 dshowplugin.dll!DeviceSource::Preprocess+0x1c8
21D4F9E0 008FECC3 75977C04 00000000 75977BE0 EDE7FACF obs.exe!OBS::MainCaptureLoop+0xb23
21D4FD24 008FCAD5 00000000 75977BE0 EDE7FACF 21D4FD7C obs.exe!OBS::MainCaptureThread+0x5
21D4FD28 75977C04 00000000 EFEBFB15 00000000 00000000 kernel32.dll!0x75977c04
21D4FD3C 779FAD1F FFFFFFFF 779E022E 00000000 00000000 ntdll.dll!0x779fad1f
21D4FD84 779FACEA 008FCAD0 00000000 00000000 00000000 ntdll.dll!0x779facea

A minidump was saved to C:\Users\Joe\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-08-04_5.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

Any help would be appreciated!
~Joe

 

[CaribouGC]

I have the same issue. Unfortunately my post has not gotten any replies to confirm or deny that anyone is working on this.

My issue is with Windows 10, which I'm assuming yours is as well? Your log says 6.2 but I'm guessing that's just another glitch with the software not knowing what Windows 10 is? I'm still waiting on Elgato to reply to my e-mail about issues regarding its own streaming software it comes with.

Edit:

I just received an e-mail from Elgato about my issue. They are aware of the issues and are working on them and ask that any elgato user experiencing issues to download their Windows Reporter Utility and e-mail the results to them as well as a detailed explanation of the issues you are having.

These are the links they gave me in my e-mail:

https://help.elgato.com/customer/portal/articles/1358662
https://help.elgato.com/customer/po...the-elgato-windows-reporter-utility-?b_id=360

 

[8LAZ3]

It is instant, as soon as I it preview or Start Streaming it crashes.

Crashlog:
OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files (x86)\obs\plugins\dshowplugin.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 733FD5B0 (c:\program files (x86)\obs\plugins\dshowplugin.dll)
OBS version: Open Broadcaster Software v0.654b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
21D4F970 733FD5B0 22CC4000 22770000 00001E00 000001E0 dshowplugin.dll!DeviceSource::Convert422To444+0x110
21D4F990 733F60F8 008FCAD0 008FCAD0 00000000 01010001 dshowplugin.dll!DeviceSource::Preprocess+0x1c8
21D4F9E0 008FECC3 75977C04 00000000 75977BE0 EDE7FACF obs.exe!OBS::MainCaptureLoop+0xb23
21D4FD24 008FCAD5 00000000 75977BE0 EDE7FACF 21D4FD7C obs.exe!OBS::MainCaptureThread+0x5
21D4FD28 75977C04 00000000 EFEBFB15 00000000 00000000 kernel32.dll!0x75977c04
21D4FD3C 779FAD1F FFFFFFFF 779E022E 00000000 00000000 ntdll.dll!0x779fad1f
21D4FD84 779FACEA 008FCAD0 00000000 00000000 00000000 ntdll.dll!0x779facea

A minidump was saved to C:\Users\Joe\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-08-04_5.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

Any help would be appreciated!
~Joe

I think it has to do with your GPU, try updating to the latest drivers and see what happens.
Also I don't know what you are using but use the x.264 encoder if possible.