That suck that you had to can your 2 pc setup :( I'll look at your logfile and see if I can find anything out.
Question / Help Capture cards gradual audio desync. Help. Pls.
- Thread starter Serious_Hitman
- Start date
SOLVED!
I figured out that StreamSpot wasn't happy with 60fps. This configuration requirement wasn't listed anywhere on their website. After setting up all my camera gear and switcher to 30fps, the stream video and audio lined up and kept sync for 1.5 hours.
VINCEisGRAPHIC
New Member
I had this same issue since late March of this year. My audio would bug out every 45 mins to 1 hour. I would deactivate the capture cards and activate to quick fix it while live. But like you said, NO. I can't keep doing that over and over again. For me, to trigger the audio issue, we would change scenes and it would usually occur. Here is a video of the issue actually happening.
www.youtube.com
I installed the following Elgato 4k60 pro MKII driver-
Game_Capture_4K60_Pro_MK2_1.1.0.186.3b
Just did an audio test without issues for the first time in over a month.
Here is the live audio test-
I tried to attach the file but it's an application.
- YouTube
Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
www.youtube.com
I installed the following Elgato 4k60 pro MKII driver-
Game_Capture_4K60_Pro_MK2_1.1.0.186.3b
Just did an audio test without issues for the first time in over a month.
Here is the live audio test-
I tried to attach the file but it's an application.
Last edited:
I will try this! ive been having these issues and its been driving me insane. I thought it was a obs problem but the more i read and hear from others seems like that capture card is to blame. I will try this fix and let the forum know if it helps me. Sometimes things work for a few hours already so the real test will be a longer stream/recording to make sure my audio doesn't corrupt
This worked for me as well! Thank you for sharing. Weeks of dealing with this until I stumbled on this post..For others reading this, you have to uninstall 4k capture utility and go to device manager and uninstall the elgato driver. Dont restart your pc because ive found in doing so it automatically reinstalls the current driver ( the one causing me issues). Simply install the older working driver right after unistalling the current driver and you should be good to go.
danielhp0417
New Member
I am having the same issues with my Elgato HD 60 Pro. Audio drops out for like 0.5 seconds and crackles here and there. I suspect it is a driver issue as well. Is there anywhere I can find an older driver for the HD 60 Pro?
Whoever surmised that AMD processors don't play nice with Elgato cards hit the nail on the head. I've been having frame drop and audio issues since February with my two PC setup, but the cards work flawlessly with an ASUS ROG board and i7-7700k processor and drop no end of frames (which I suspect is where the audio starts to desync) on a B450 board with a Ryzen 3700x. After extensive trouble shooting it seems the AMD USB 3.0/3.1 controllers are specifically the issue. I had some limited success installing custom USB controllers, but it didn't correct the frame drops or audio sync issues entirely.
The company refuses to even acknowledge there could be compatibility issues, I suppose how could they after marketing them as compatible. The only work around I found was to completely rebuild my PCs to use the intel board for capturing, or take a direct audio line out into the capture PC and by-pass the card's audio all together.
You don't have to search very far to find that these issues with the USB Elgato cards are very, very, wide spread and there isn't really a solution other than don't use the card. Very frustrating for all of us who already made that mistake.
The company refuses to even acknowledge there could be compatibility issues, I suppose how could they after marketing them as compatible. The only work around I found was to completely rebuild my PCs to use the intel board for capturing, or take a direct audio line out into the capture PC and by-pass the card's audio all together.
You don't have to search very far to find that these issues with the USB Elgato cards are very, very, wide spread and there isn't really a solution other than don't use the card. Very frustrating for all of us who already made that mistake.
BoostKingTV
New Member
I have the exact same issue, audio goes out of sync. I noticed the stream is fine on the viewers end, just on my PC the sound is out of sync,
My driver is 1.1.0.189. Should I roll back to the one quoted above? Game_Capture_4K60_Pro_MK2_1.1.0.186.3b
My driver is 1.1.0.189. Should I roll back to the one quoted above? Game_Capture_4K60_Pro_MK2_1.1.0.186.3b
BoostKingTV
New Member
Actually I downloaded a driver directly from Elgato, its version 1.1.0.190 and that seems to be better, the synch appears to have stopped (fingers crossed).
Serious_Hitman
New Member
Holy Jesus... It looks like after 2 years, I accidentally found a solution to my problem.
I do not know why, but apparently in my case the problem was - the USB port ... It's shocking.
Apparently, I did not understand very well what the problem was. The problem was not in the capture card, but in the audio monitoring device and how it works in the OBS. I poorly explained in my first post how my setup works and this is a very important detail. I use obs to listen to the sound from the Console / PC, which the capture card outputs and stream at the same time. And it is this audio that gradually begins to lag behind the picture.
I use a Blue Yeti microphone, and I listen through it to hear my own voice and surroundings, because I don't like being "deaf" when playing. That is, it is both a microphone and a sound output device at the same time, there is a headphone jack on the microphone to mix PC sound with what the microphone captures. I decided to try my 2-PC setup again when Сyberpunk 2077 came out ... And suddenly for myself I found that there was no problem. I played CP2077 for 12 hrs straight and streamed it and had no problems whatsoever. I thought maybe the problem was just fixed in one of the patches (because, as I wrote earlier, this problem applies only to OBS), but the problem reappeared after a while, after I moved my second PC to a more convenient place. I was confused, began to think, what did I do, that the problem reappeared... In the end, I plugged my USB microphone into a different port and the problem went away. Perhaps the problem is in the chipset, some USB ports in the device manager are determined by the controller from ASmedia, others from AMD. If you are also listening to audio from OBS through a monitoring device and you have a gradual audio delay issue. Try plugging your audio monitoring device into a different USB port. It helped me personally.
P.S. Thanks everybody for your suggestions and willingness to help. I really appreciate it.
I do not know why, but apparently in my case the problem was - the USB port ... It's shocking.
Apparently, I did not understand very well what the problem was. The problem was not in the capture card, but in the audio monitoring device and how it works in the OBS. I poorly explained in my first post how my setup works and this is a very important detail. I use obs to listen to the sound from the Console / PC, which the capture card outputs and stream at the same time. And it is this audio that gradually begins to lag behind the picture.
I use a Blue Yeti microphone, and I listen through it to hear my own voice and surroundings, because I don't like being "deaf" when playing. That is, it is both a microphone and a sound output device at the same time, there is a headphone jack on the microphone to mix PC sound with what the microphone captures. I decided to try my 2-PC setup again when Сyberpunk 2077 came out ... And suddenly for myself I found that there was no problem. I played CP2077 for 12 hrs straight and streamed it and had no problems whatsoever. I thought maybe the problem was just fixed in one of the patches (because, as I wrote earlier, this problem applies only to OBS), but the problem reappeared after a while, after I moved my second PC to a more convenient place. I was confused, began to think, what did I do, that the problem reappeared... In the end, I plugged my USB microphone into a different port and the problem went away. Perhaps the problem is in the chipset, some USB ports in the device manager are determined by the controller from ASmedia, others from AMD. If you are also listening to audio from OBS through a monitoring device and you have a gradual audio delay issue. Try plugging your audio monitoring device into a different USB port. It helped me personally.
P.S. Thanks everybody for your suggestions and willingness to help. I really appreciate it.
VegaMan64
New Member
Did you happen to verify that it was indeed the USB causing the problem? Im having the same issue spending a week now looking through threads reading some over and over. I was starting to think it was a motherboard issue since i opted to go with a b450 motherboard with AMD 3600 cpu. I was wondering if it was a lane issue with the chipset on the motherboard like there not being enough. I use a similar system as you with a monitor device but instead use a AT2020 with a focusrite audio interface. Have the 4k60 m.2 set to capture only while in the mixer i set to Monitor Only in the advance audio settings. Do you know if you were using a USB port 2.0, 3.0, or 3.1 and what was the correct usb port to use? Im also using a Camlink for my camcorder for a webcam and that has no issues at all with audio desync. I will try this fix today and see if anything happens and reply.
My streaming PC consists of
Gigabyte b450M motherboard
AMD Ryzen 3600
EVGA 1070 SC
Crucial 1TB SSD
Elgato 4k60 pro m.2
Elgato Camlink usb
Focusrite Scarlette 2i2
Audio Technica at2020 mic
Serious_Hitman
New Member
Yes. USB port was the problem 100%. I'm using 2 PC streaming setup since i posted a solution to my problem and i have no issues. Problem appears only if i plug my mic into usb 3.1 (light blue). And as i said earlier this problem appears only in OBS. Thats why i created this thread in the first place. If i use any other streaming software i have no issues even when my mic is plugged in usb 3.1. However this applies only to PRIME x370 mobo. There is no issue at all on my main intel-based PC no matter what USB port i use.
Hey everyone, not sure if I'm too late but I've found a fix for my card.
I'm using an avermedia progamer duo
Ryzen 5 5600X
Radeon 6600
I've found that changing the settings to custom, as long as the video format is set to NV12 fixed it for me so far, I hope others are able to find this helpful.
I'm using an avermedia progamer duo
Ryzen 5 5600X
Radeon 6600
I've found that changing the settings to custom, as long as the video format is set to NV12 fixed it for me so far, I hope others are able to find this helpful.