Bug Report Trying to use OBS but it keeps crashing on me

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A

ArmyGuyClaude

New Member
Been trying to use OBS to stream since I like it alot more than xsplit, but it crashed on me randomly the first day using it and everytime I open it and change scenes or sources it crashes on me again. This is the log that is given to me when it does.
========================================================================================================

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\syswow64\ntdll.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 77173792 (c:\windows\syswow64\ntdll.dll)
OBS version: Open Broadcaster Software v0.51b
Windows version: 6.1 (Build 7601) Service Pack 1

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
0472FA10 77173792 0593D660 0593D668 045F26B8 0593D668 ntdll.dll!0x77173792
0472FAF8 77173492 03A80000 00000000 0593D668 0472FB5C ntdll.dll!0x77173492
0472FB18 750D14DD 03A80000 00000000 0593D668 0593C598 kernel32.dll!0x750d14dd
0472FB2C 6C9C713A 045ED840 0472FB90 6CCF4E7A 00000001 atidxx32.dll!0x6c9c713a
0472FB64 6CCE341B 00000001 6C9C77A8 05939AD8 00000001 atidxx32.dll!0x6cce341b
0472FB70 6CCF4E7A 0454DAB8 6CCF4E80 05939AD8 EED9B177 atidxx32.dll!0x6ccf4e7a
0472FB98 6CCE2F5E 03ABE080 0472FBF0 6C989D7B 00000001 atidxx32.dll!0x6cce2f5e
0472FBDC 6CCE2EAB 00000001 6C965BDE 0472FC04 6CD1D091 atidxx32.dll!0x6cce2eab
0472FBE8 6C989D7B 05939AD8 00000000 03AB1D80 0472FC10 atidxx32.dll!0x6c989d7b
0472FBF8 6CD1D091 05939AD8 0472FC28 6C99B29B 03AB2048 atidxx32.dll!0x6cd1d091
0472FC0C 6C9A20D9 03AB2048 00000000 6C99A1CC FFFAF000 atidxx32.dll!0x6c9a20d9
0472FC18 6C99B29B 03AB1D80 EED9B6C3 00000000 00000000 atidxx32.dll!0x6c99b29b
0472FC30 6CD315E7 00000000 0472FC78 750D33AA 0067C240 atidxx32.dll!0x6cd315e7
0472FC68 6CD315CB 0067C240 0472FCB8 77179EF2 0067C240 atidxx32.dll!0x6cd315cb
0472FC74 750D33AA 0067C240 724FC4C2 00000000 00000000 kernel32.dll!0x750d33aa
0472FC80 77179EF2 6CD3156A 0067C240 00000000 00000000 ntdll.dll!0x77179ef2
0472FCC0 77179EC5 6CD3156A 0067C240 00000000 00000000 ntdll.dll!0x77179ec5

A minidump was saved to C:\Users\Gordon\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-04-27_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module
 
A

ArmyGuyClaude

New Member
kk figured out what u were talking about but I don't know how to open the file so I can paste what was posted in it. How do you open a dmp file?
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
dump files are openable in visual studio typically - they're meant for the developers. though with that stack trace I'm not entirely sure what I can do, it's so deep in the ATI driver modules that I might not be able to properly make use of it
 
A

ArmyGuyClaude

New Member
I ended up trying to use it last night as I was trying to figure out what file you were talking about and it somehow started working again. I didn't do anything different and it was still broken even after the patch... I'll continue to use it, but how will I know it won't happen again in the future.

I was just streaming regularly (doing a 24 hour live stream) and it crashed on me... :P

I'd hate to be forced to use xsplit again
 
Xphome

Xphome

Member
ArmyGuyClaude said:
I ended up trying to use it last night as I was trying to figure out what file you were talking about and it somehow started working again. I didn't do anything different and it was still broken even after the patch... I'll continue to use it, but how will I know it won't happen again in the future.
Click to expand...
He asked for the log file, here is how you find it: viewtopic.php?f=5&t=97
 
A

ArmyGuyClaude

New Member
Kk. Thank you. I didn't realize where it was. :P.

I did uninstall this morning though, as I tried again to use OBS last night to stream and it crashed on me. Figured after he said it might be too deep to find the problem reinstalling would be a good idea. I will test it out today to see if I still have problems. And let you all know what happens. Thank you very much though for all your help xD

ArmyGuyClaude
 
A

ArmyGuyClaude

New Member
Kk. Reinstalled, haven't tried streaming with it yet, but it did have all the logs still in file.

Code: 
Open Broadcaster Software v0.51b - 32bit (´・ω・｀)
-------------------------------
CPU Name: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
CPU Speed: 3404MHz
Physical Memory:  4095MB Total, 4095MB Free
stepping id: 9, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 4
monitor 1: pos={0, 0}, size={1600, 900}
monitor 2: pos={1600, 0}, size={1440, 900}
Windows Version: 6.1 Build 7601 S
Aero is Disabled
------------------------------------------
Adapter 1
  Video Adapter: AMD Radeon HD 7800 Series
  Video Adapter Dedicated Video Memory: 2127765504
  Video Adapter Shared System Memory: 2167136256
------------------------------------------
Adapter 2
  Video Adapter: Intel(R) HD Graphics 4000
  Video Adapter Dedicated Video Memory: 67108864
  Video Adapter Shared System Memory: 1711276032
Using fixed low latency mode, factor 20
=====Stream Start: 2013-04-28, 21:05:58===============================================
  Multithreaded optimizations: On
  Base resolution: 1600x900
  Output resolution: 912x514
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Speakers (Logitech USB Headset)
------------------------------------------
Using auxilary audio input: Microphone (Logitech USB Headset)
------------------------------------------
Audio Encoding: AAC
    bitrate: 80
------------------------------------------
    device: Logitech Webcam C160,
    device id \\?\usb#vid_046d&pid_0824&mi_00#6&24ed6948&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083},
    chosen type: I420, usingFourCC: false, res: 640x480 - 640x480, frameIntervals: 333333-2000000, fourCC: 'I420'
    audio device: Disable,
    audio device id Disabled,

Using directshow input
Using text output
Using Monitor Capture
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 912, height: 514
    preset: veryfast
    CBR: no
    CFR: yes
    max bitrate: 1350
    buffer size: 1550
    quality: 10
------------------------------------------
Using RTMP service: Twitch / Justin.tv
  Server selection: rtmp://live-iad.justin.tv/app
SO_SNDBUF was at 8192
SO_SNDBUF is now 65536
++++++++++++++++++++++++++++++++++++++++++++++++++++++
  New Scene
Using text output
------------------------------------------
    device: Logitech Webcam C160,
    device id \\?\usb#vid_046d&pid_0824&mi_00#6&24ed6948&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083},
    chosen type: I420, usingFourCC: false, res: 640x480 - 640x480, frameIntervals: 333333-2000000, fourCC: 'I420'
    audio device: Disable,
    audio device id Disabled,

Using directshow input
Using Monitor Capture

-------------------------------------------------------------------------------------------------------------------------------------------
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
Ah, thank you kindly, I appreciate the log file. Hmm.. Do you think there's any way you could see if a particular source is causing it to happen for you?
 
A

ArmyGuyClaude

New Member
Basically what happened and happens is, I started a year long stream challenge with OBS. About 5 hours into my stream OBS crashed on me without really giving me too much other than the crash log. Each time I restarted it, as soon as I hit start streaming, I am stuck at one scene. If I change scenes it re-crashes on me and shuts the client down with and gives me a crash log again.

It doens't what scene I try and change to, but each time I start it in "Start Streaming" it seems it's doomed to fail.

Preview stream does work and works fine. Adding new scenes and sources works fine. Have not tried just working through 1 scene and just stream through that one scene and just add tons of sources possibly.
 
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ArmyGuyClaude

New Member
I think it's the text. I'm not quite sure tho. Anytime text is up in a scene when I start it crashes. Anytime Text is up while I'm streaming it crashes eventually. Don't know if it'll crash without text. I'll find out and let yuo know.
 
dodgepong

dodgepong

Administrator
Community Helper
Is it an actual crash with a crash log? Could you post the crash log, or a normal log, too?
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
Do you have any other background applications running, any other applications that record, any applications that create overlays on games, any applications that modify graphics in any way? Sometimes these strange sort of crashes can occur with conflicting apps, but at this point I'm just shooting into the dark and making guesses
 
A

ArmyGuyClaude

New Member
It's ok I'm at a loss as well. Someone did suggest to use a earlier version of OBS thinking that might help, but I'm not sure at this point.

As for your question, I'll usually only have OBS, my game, Mozilla or Chrome open for Dashboard on Twitch, and possibly a windows file folder open nothing more.
 
A

ArmyGuyClaude

New Member
One weird thing did happen to me the other day though, even though my net was fine, OBS and both Xsplit didn't want to start. I would start streaming and they would both disconnect me from my stream. OBS would just try and reconnect, while Xsplit would say check your upload speed basically. But the thing was my internet was fine, my connections were great, and I could still do anything else... I restarted my computer, my net, and even reinstalled, but it wasn't until I reinstalled OBS (After reinstalling xsplit first, sorry) that OBS was the first thing to work :P. It was weird because I didn't change anything past the things I've mentioned before hand, and why did OBS want to start and not xsplit?

I have gotten OBS to work atm, but I just can't use text scenes in my layout is all. I would love to be able to, I just don't know if it'll keep crashing my Stream :p.
 
D

danielroxheaps

New Member
I am having this problem, I tried to record SimCity 5, I had the scene and Source for SimCity 5 selected, then I hit ''Preview Stream'' (even though I am recording) and it had a black screen, so I remade the source and it worked, until 5 seconds later, SimCity 5 crashed and then I reopened it, OBS started to crash, so I went to record The Sims 2, I hit ''Preview Stream'', a black screen, recreated the source and attempted to record, and OBS crashed again
 
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