Question / Help OBS crashes while previewing stream

A

Aslak2

New Member
Hi, I just got my laptop back from service and they replaced my GTX 880M with a GTX 970M and after this OBS just doesn't want to do anything at all. I tried getting rid of all my previous settings, installing OBS again, and even when just trying to preview the stream with just one image loaded in my sources, it crashes after a while and I get this log:

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\kernelbase.dll' module.

**** UNHANDLED EXCEPTION: 80000003
Fault address: 00007FFD0F54E0E2 (c:\windows\system32\kernelbase.dll)
OBS version: Open Broadcaster Software v0.657b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
000000D1EFCEEEA8 00007FFD0F54E0E2 00007FFCECA50C60 0000000000007532 000000D1EFCEEE08 000000D1EFCEEF49 kernelbase.dll!0x7ffd0f54e0e2
000000D1EFCEEEB0 00007FFCECA214B3 000000D1EFEA50C0 00007FF64B6E74F0 000000D1EFEA50C0 00007FFC00000002 obsapi.dll!OSTerminateThread+0x33
000000D1EFCEEEE0 00007FF64B62E983 000000D1EFCEF0B0 0000000000001397 000000000005041C 000000D1EFCEF0A9 obs.exe!OBS::Stop+0x213
000000D1EFCEEFB0 00007FF64B65D117 0000000000000000 0000000000000000 0000000000000070 FFFFFFFFFFFFFFFF obs.exe!OBS::OBSProc+0xeb7
000000D1EFCEF200 00007FFD101623FD 000000D1F06780D0 0000000000000111 000000000005041C 000000D1EFCEF388 user32.dll!0x7ffd101623fd
000000D1EFCEF2D0 00007FFD1016DEC5 0000000000000000 0000000000000000 0000000000001397 000000D1F06780D0 user32.dll!0x7ffd1016dec5
000000D1EFCEF360 00007FFD10165813 000000D1F29E1290 0000000054010001 0000000000000001 000000D1EFCEF478 user32.dll!0x7ffd10165813
000000D1EFCEF3C0 00007FFD0CE41259 0000000000000202 000000D1EFCEF500 000000D1F29E1290 00007FFD12052524 comctl32.dll!0x7ffd0ce41259
000000D1EFCEF400 00007FFD0CE41234 000000D1EFCEF688 00007FFD10164515 0000000000000000 0000000000000000 comctl32.dll!0x7ffd0ce41234
000000D1EFCEF550 00007FFD101623FD 0000000000000000 000000D1F05F4120 00000000000703D4 00007FFD10187ACB user32.dll!0x7ffd101623fd
000000D1EFCEF620 00007FFD1016249D 000000D100000001 0000000000000000 00007FFD0CDF1FA0 0000000000000001 user32.dll!0x7ffd1016249d
000000D1EFCEF6A0 00007FFD101763F9 00000000009E04D5 000000D1EFCEF800 00007FFD0CDE1660 000000D1EFEA4430 user32.dll!0x7ffd101763f9
000000D1EFCEF700 00007FF64B61D91A 0000000000000000 00007FF64B5F0000 0000000000000000 0000000000000000 obs.exe!WinMain+0xb6a
000000D1EFCEFCC0 00007FF64B69EFB0 0000000000000000 00007FF64B69EE54 00007FF64AC56000 0000000000000000 obs.exe!__tmainCRTStartup+0x148
000000D1EFCEFD00 00007FFD0FD413D2 00007FFD0FD413B0 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x7ffd0fd413d2
000000D1EFCEFD30 00007FFD11FD54E4 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ffd11fd54e4

Video thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
000000D1A346E0B8 00007FFD0CCFC815 000000D1FAED5550 000000D100000000 000000D1FFFFFFFF 00007FFD0AA8B4C6 nvumdshimx.dll!0x7ffd0ccfc815
000000D1A346E0C0 00007FFD0ADF18FC 000000D1FAEF5450 0000000000000000 0000000000000001 000000D100000001 igd10iumd64.dll!0x7ffd0adf18fc
000000D1A346E0F0 00007FFD0AA97DDD 000000D1FAEF5450 0000000000000000 0000000000000000 000000D1F533C3C0 igd10iumd64.dll!0x7ffd0aa97ddd
000000D1A346E150 00007FFD0AA951A3 0000000000000000 0000000000000000 0000000000000003 000000D1FAEFACF0 igd10iumd64.dll!0x7ffd0aa951a3
000000D1A346E1B0 00007FFD0AA8EF71 0000000000000000 000000D1FAEFACF0 0000000000000000 000000D1F6FCE650 igd10iumd64.dll!0x7ffd0aa8ef71
000000D1A346E1F0 00007FFD0ADFF88C 0000000000000000 000000D1FAECA7C8 0000000000000000 000000D1A346EB50 igd10iumd64.dll!0x7ffd0adff88c
000000D1A346E2D0 00007FFD0AE00565 000000D1FAEFA5A0 000000D1A346EA70 000000D1A346E680 000000D1A346EB10 igd10iumd64.dll!0x7ffd0ae00565
000000D1A346E300 00007FFD0ADDC40C 000000D1F2B4C0B0 000000D1F2B4C0B0 000000D1FAEF5450 000000D1F533BD00 igd10iumd64.dll!0x7ffd0addc40c
000000D1A346E330 00007FFD0CD03939 000000D1FAED5550 000000D1A346E440 000000D1FAED6440 0000000000000000 nvumdshimx.dll!0x7ffd0cd03939
000000D1A346E3A0 00007FFD0CD00033 000000D1FAED5550 000000D1A346E630 000000D1A346EB50 000000D1F700A4F0 nvumdshimx.dll!0x7ffd0cd00033
000000D1A346E550 00007FFD0CD080B4 000000D1FAED5550 000000D1A346E800 0000000000000000 000000D1FAECA7C8 nvumdshimx.dll!0x7ffd0cd080b4
000000D1A346E740 00007FFD0CD0494B 000000D1FAED5550 000000D1A346E800 0000000000000000 0000000000000000 nvumdshimx.dll!0x7ffd0cd0494b
000000D1A346E780 00007FFD0D073C7B 00007FFD0D072A00 00007FFD0D073670 000000D1F2B0E980 000000D1F6B4C1D0 d3d11.dll!0x7ffd0d073c7b
000000D1A346E970 00007FFD0CD52A24 000000D1FAECAD80 000000D1FAF2A650 0000000000000000 0000000000000000 dxgi.dll!0x7ffd0cd52a24
000000D1A346F2D0 00007FFD0CD5CB8F 0000000000000000 0000000000000000 000000D1A346F409 0000000000000000 dxgi.dll!0x7ffd0cd5cb8f
000000D1A346F390 00007FFD0CD5CE69 0000000000000001 0000000000000000 000000D1A346F570 0000003A33976B3E dxgi.dll!0x7ffd0cd5ce69
000000D1A346F470 00007FF64B635365 00007FF64B6323D0 0000000000000000 0000000000000000 0000000000000000 obs.exe!OBS::MainCaptureLoop+0x14a5
000000D1A346F900 00007FF64B6323D9 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs.exe!OBS::MainCaptureThread+0x9
000000D1A346F930 00007FFD0FD413D2 00007FFD0FD413B0 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x7ffd0fd413d2
000000D1A346F960 00007FFD11FD54E4 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ffd11fd54e4

A minidump was saved to C:\Users\JohanAslak\AppData\Roaming\OBS\crashDumps\OBSCrashDump2016-02-11_6.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module


I have no idea if the log file helps at all, I tried the automated log reader, but it said this isn't a proper log file. So, any help that people could provide would be fantastic, was hoping to get some streaming done asap.
 
D

dping

Active Member
Aslak2 said:
Hi, I just got my laptop back from service and they replaced my GTX 880M with a GTX 970M and after this OBS just doesn't want to do anything at all. I tried getting rid of all my previous settings, installing OBS again, and even when just trying to preview the stream with just one image loaded in my sources, it crashes after a while and I get this log:

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\kernelbase.dll' module.

**** UNHANDLED EXCEPTION: 80000003
Fault address: 00007FFD0F54E0E2 (c:\windows\system32\kernelbase.dll)
OBS version: Open Broadcaster Software v0.657b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
000000D1EFCEEEA8 00007FFD0F54E0E2 00007FFCECA50C60 0000000000007532 000000D1EFCEEE08 000000D1EFCEEF49 kernelbase.dll!0x7ffd0f54e0e2
000000D1EFCEEEB0 00007FFCECA214B3 000000D1EFEA50C0 00007FF64B6E74F0 000000D1EFEA50C0 00007FFC00000002 obsapi.dll!OSTerminateThread+0x33
000000D1EFCEEEE0 00007FF64B62E983 000000D1EFCEF0B0 0000000000001397 000000000005041C 000000D1EFCEF0A9 obs.exe!OBS::Stop+0x213
000000D1EFCEEFB0 00007FF64B65D117 0000000000000000 0000000000000000 0000000000000070 FFFFFFFFFFFFFFFF obs.exe!OBS::OBSProc+0xeb7
000000D1EFCEF200 00007FFD101623FD 000000D1F06780D0 0000000000000111 000000000005041C 000000D1EFCEF388 user32.dll!0x7ffd101623fd
000000D1EFCEF2D0 00007FFD1016DEC5 0000000000000000 0000000000000000 0000000000001397 000000D1F06780D0 user32.dll!0x7ffd1016dec5
000000D1EFCEF360 00007FFD10165813 000000D1F29E1290 0000000054010001 0000000000000001 000000D1EFCEF478 user32.dll!0x7ffd10165813
000000D1EFCEF3C0 00007FFD0CE41259 0000000000000202 000000D1EFCEF500 000000D1F29E1290 00007FFD12052524 comctl32.dll!0x7ffd0ce41259
000000D1EFCEF400 00007FFD0CE41234 000000D1EFCEF688 00007FFD10164515 0000000000000000 0000000000000000 comctl32.dll!0x7ffd0ce41234
000000D1EFCEF550 00007FFD101623FD 0000000000000000 000000D1F05F4120 00000000000703D4 00007FFD10187ACB user32.dll!0x7ffd101623fd
000000D1EFCEF620 00007FFD1016249D 000000D100000001 0000000000000000 00007FFD0CDF1FA0 0000000000000001 user32.dll!0x7ffd1016249d
000000D1EFCEF6A0 00007FFD101763F9 00000000009E04D5 000000D1EFCEF800 00007FFD0CDE1660 000000D1EFEA4430 user32.dll!0x7ffd101763f9
000000D1EFCEF700 00007FF64B61D91A 0000000000000000 00007FF64B5F0000 0000000000000000 0000000000000000 obs.exe!WinMain+0xb6a
000000D1EFCEFCC0 00007FF64B69EFB0 0000000000000000 00007FF64B69EE54 00007FF64AC56000 0000000000000000 obs.exe!__tmainCRTStartup+0x148
000000D1EFCEFD00 00007FFD0FD413D2 00007FFD0FD413B0 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x7ffd0fd413d2
000000D1EFCEFD30 00007FFD11FD54E4 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ffd11fd54e4

Video thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
000000D1A346E0B8 00007FFD0CCFC815 000000D1FAED5550 000000D100000000 000000D1FFFFFFFF 00007FFD0AA8B4C6 nvumdshimx.dll!0x7ffd0ccfc815
000000D1A346E0C0 00007FFD0ADF18FC 000000D1FAEF5450 0000000000000000 0000000000000001 000000D100000001 igd10iumd64.dll!0x7ffd0adf18fc
000000D1A346E0F0 00007FFD0AA97DDD 000000D1FAEF5450 0000000000000000 0000000000000000 000000D1F533C3C0 igd10iumd64.dll!0x7ffd0aa97ddd
000000D1A346E150 00007FFD0AA951A3 0000000000000000 0000000000000000 0000000000000003 000000D1FAEFACF0 igd10iumd64.dll!0x7ffd0aa951a3
000000D1A346E1B0 00007FFD0AA8EF71 0000000000000000 000000D1FAEFACF0 0000000000000000 000000D1F6FCE650 igd10iumd64.dll!0x7ffd0aa8ef71
000000D1A346E1F0 00007FFD0ADFF88C 0000000000000000 000000D1FAECA7C8 0000000000000000 000000D1A346EB50 igd10iumd64.dll!0x7ffd0adff88c
000000D1A346E2D0 00007FFD0AE00565 000000D1FAEFA5A0 000000D1A346EA70 000000D1A346E680 000000D1A346EB10 igd10iumd64.dll!0x7ffd0ae00565
000000D1A346E300 00007FFD0ADDC40C 000000D1F2B4C0B0 000000D1F2B4C0B0 000000D1FAEF5450 000000D1F533BD00 igd10iumd64.dll!0x7ffd0addc40c
000000D1A346E330 00007FFD0CD03939 000000D1FAED5550 000000D1A346E440 000000D1FAED6440 0000000000000000 nvumdshimx.dll!0x7ffd0cd03939
000000D1A346E3A0 00007FFD0CD00033 000000D1FAED5550 000000D1A346E630 000000D1A346EB50 000000D1F700A4F0 nvumdshimx.dll!0x7ffd0cd00033
000000D1A346E550 00007FFD0CD080B4 000000D1FAED5550 000000D1A346E800 0000000000000000 000000D1FAECA7C8 nvumdshimx.dll!0x7ffd0cd080b4
000000D1A346E740 00007FFD0CD0494B 000000D1FAED5550 000000D1A346E800 0000000000000000 0000000000000000 nvumdshimx.dll!0x7ffd0cd0494b
000000D1A346E780 00007FFD0D073C7B 00007FFD0D072A00 00007FFD0D073670 000000D1F2B0E980 000000D1F6B4C1D0 d3d11.dll!0x7ffd0d073c7b
000000D1A346E970 00007FFD0CD52A24 000000D1FAECAD80 000000D1FAF2A650 0000000000000000 0000000000000000 dxgi.dll!0x7ffd0cd52a24
000000D1A346F2D0 00007FFD0CD5CB8F 0000000000000000 0000000000000000 000000D1A346F409 0000000000000000 dxgi.dll!0x7ffd0cd5cb8f
000000D1A346F390 00007FFD0CD5CE69 0000000000000001 0000000000000000 000000D1A346F570 0000003A33976B3E dxgi.dll!0x7ffd0cd5ce69
000000D1A346F470 00007FF64B635365 00007FF64B6323D0 0000000000000000 0000000000000000 0000000000000000 obs.exe!OBS::MainCaptureLoop+0x14a5
000000D1A346F900 00007FF64B6323D9 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs.exe!OBS::MainCaptureThread+0x9
000000D1A346F930 00007FFD0FD413D2 00007FFD0FD413B0 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x7ffd0fd413d2
000000D1A346F960 00007FFD11FD54E4 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ffd11fd54e4

A minidump was saved to C:\Users\JohanAslak\AppData\Roaming\OBS\crashDumps\OBSCrashDump2016-02-11_6.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module


I have no idea if the log file helps at all, I tried the automated log reader, but it said this isn't a proper log file. So, any help that people could provide would be fantastic, was hoping to get some streaming done asap.
Click to expand...
you probably need to DDU wipe both your intel and nvidia drivers then update both to the latest version. GPUs cannot just be swapped out without doing this or expect issues. DDU is display driver uninstaller. it will needed to be run twice IMO.

if you want to try it with out DDU, just update BOTH your intel and nvidia drivers to get optimus working again.
 
A

Aslak2

New Member
Just wanted to inform that dping's advice worked excellently for me, so this thread may be closed. Thanks again! :)
 
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