Question / Help OBS crashes when attempting preview with Elgato HD

A

Ampedout

New Member
When I have the Elgato HD in the sources area and I attempt to Preview Stream, it crashes on me. I have been searching for a resolution to this problem but I am unable to. I tried the 32 bit version of OBS and it still crashes. Perhaps someone can help me figure this out?

Here is the error message:

This crash appears to have occured in the 'c:\program files (x86)\obs\plugins\dshowplugin.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 63B5D5B0 (c:\program files (x86)\obs\plugins\dshowplugin.dll)
OBS version: Open Broadcaster Software v0.651b
Windows version: 6.2 (Build 9200)
CPU: AMD Phenom(tm) II X4 965 Processor

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
1BABF970 63B5D5B0 1CBB4000 11530000 00001E00 000001E0 dshowplugin.dll!DeviceSource::Convert422To444+0x110
1BABF990 63B560F8 012BBDF0 012BBDF0 00FFFFFF 01010001 dshowplugin.dll!DeviceSource::Preprocess+0x1c8
1BABF9E0 012BDFE3 76F47C04 00000000 76F47BE0 D29031B6 obs.exe!OBS::MainCaptureLoop+0xb23
1BABFD1C 012BBDF5 00000000 76F47BE0 D29031B6 1BABFD74 obs.exe!OBS::MainCaptureThread+0x5
1BABFD20 76F47C04 00000000 D2EB158C 00000000 00000000 kernel32.dll!0x76f47c04
1BABFD34 776DAD1F FFFFFFFF 776C0219 00000000 00000000 ntdll.dll!0x776dad1f
1BABFD7C 776DACEA 012BBDF0 00000000 00000000 00000000 ntdll.dll!0x776dacea

A minidump was saved to C:\Users\MrPC\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-05-20_18.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module
Click to expand...

And here is the recent log file:

15:28:49: Open Broadcaster Software v0.651b - 32bit (´・ω・｀)
15:28:49: -------------------------------
15:28:49: CPU Name: AMD Phenom(tm) II X4 965 Processor
15:28:49: CPU Speed: 3416MHz
15:28:49: Physical Memory: 4095MB Total, 4095MB Free
15:28:49: stepping id: 3, model 4, family 16, type 0, extmodel 8, extfamily 0, HTT 1, logical cores 4, total cores 4
15:28:49: monitor 1: pos={0, 0}, size={1920, 1080}
15:28:49: monitor 2: pos={0, -1080}, size={1920, 1080}
15:28:49: Windows Version: 6.2 Build 9200
15:28:49: Aero is Enabled
15:28:49: -------------------------------
15:28:49: OBS Modules:
15:28:49: Base Address Module
15:28:49: 01260000 OBS.exe
15:28:49: 63D50000 OBSApi.dll
15:28:49: 63B50000 DShowPlugin.dll
15:28:49: 63B20000 GraphicsCapture.dll
15:28:49: 63AF0000 NoiseGate.dll
15:28:49: 63AD0000 PSVPlugin.dll
15:28:49: 63AB0000 scenesw.dll
15:28:49: ------------------------------------------
15:28:49: Adapter 1
15:28:49: Video Adapter: NVIDIA GeForce GTX 970
15:28:49: Video Adapter Dedicated Video Memory: 3221225472
15:28:49: Video Adapter Shared System Memory: 1073676288
15:28:49: Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
15:28:49: Video Adapter Output 2: pos={0, -1080}, size={1920, 1080}, attached=true
15:28:49: =====Stream Start: 2015-05-20, 15:28:49===============================================
15:28:49: Multithreaded optimizations: On
15:28:49: Base resolution: 1920x1080
15:28:49: Output resolution: 1920x1080
15:28:49: ------------------------------------------
15:28:49: Loading up D3D10 on NVIDIA GeForce GTX 970 (Adapter 1)...
15:28:49: ------------------------------------------
15:28:49: Audio Format: 48000 Hz
15:28:49: ------------------------------------------
15:28:49: Audio Channels: 2 Ch
15:28:49: Playback device Default
15:28:49: ------------------------------------------
15:28:49: Using desktop audio input: Speakers (High Definition Audio Device)
15:28:49: Global Audio time adjust: 0
15:28:49: ------------------------------------------
15:28:49: Using auxilary audio input: Microphone (Samson Meteor Mic)
15:28:52: Mic time offset: 0
15:28:52: ------------------------------------------
15:28:52: Audio Encoding: AAC
15:28:52: bitrate: 128
15:28:52: ------------------------------------------
15:28:52: device: Elgato Game Capture HD,
15:28:52: device id {39F50F4C-99E1-464A-B6F9-D605B4FB5918},
15:28:52: chosen type: UYVY, usingFourCC: false, res: 1920x1080 - 1920x1080, frameIntervals: 333333-333333
15:28:52: use buffering: true - 0, fourCC: 'UYVY'
15:28:52:
15:28:52: device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
15:28:54: Elgato Game Capture: force buffering with 1 msec
15:29:08: Using directshow input
15:29:08: Using bitmap image
15:29:08: Scene buffering time set to 600
15:29:08: ------------------------------------------
15:29:08: Video Encoding: x264
15:29:08: fps: 30
15:29:08: width: 1920, height: 1080
15:29:08: preset: veryfast
15:29:08: profile: main
15:29:08: keyint: 60
15:29:08: CBR: yes
15:29:08: CFR: yes
15:29:08: max bitrate: 3500
15:29:08: buffer size: 3500
15:29:08: ------------------------------------------
Click to expand...
 
Was having a similar problem. In the properties for the Elgato device, I changed the resolution to a lower value (1280x720) and it was then able to properly preview it. You can then change it back to whatever resolution you want afterwards. This worked for me so maybe you are having the same problem.
 
Ive seen your post suggesting the same thing in other threads LtRoyalShrimp. When I did what you suggested it now has a "Invalid resolution" error. It then crashes. Ive also tried the 720 resolution in Elgato too =(
 
You must log in or register to reply here.
Back
Top