Bug Report OBS crash that happens about once per stream. d3d11.dll

Tyler W Boyd · Dec 20, 2015

OBS seems to crash about once per stream for me but it will happen even if I'm not streaming as well (it has happened when just in preview mode before). I am unsure of the cause but it is quite annoying as it causes basically any viewers I have to leave when it happens.

I have tried to look up other similar crash reoprts for OBS but the only one I can find is this one: https://obsproject.com/forum/threads/crash-log-d3d11-dll.10697/

And there is no answer on whether he fixed his crash problem or how.

here are the two most recent crash logs but I can't seems to upload the minidumps of the logs because they exceed the 1mb file size limit.

Code:

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\d3d11.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 000007FEF5598B8C (c:\windows\system32\d3d11.dll)
OBS version: Open Broadcaster Software v0.657b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz

Crashing thread stack trace:
Stack            EIP              Arg0             Arg1             Arg2             Arg3             Address
0000000003E1E7A0 000007FEF5598B8C 00000000266BAA40 0000000000000000 0000000100000001 0000000000147701 d3d11.dll!0x7fef5598b8c
0000000003E1E7D0 000007FEF5571221 0000000000000000 00000000266AFA58 0000000026744510 0000000026BA3120 d3d11.dll!0x7fef5571221
0000000003E1E800 000007FEF55A18F9 0000000000000000 403E000000000000 0000000000000000 0000000000000200 d3d11.dll!0x7fef55a18f9
0000000003E1E9E0 000007FEF35466F6 0000000000147E90 0000000000000001 0000000000000011 000007FEF3585FA2 nvwgf2umx.dll!0x7fef35466f6
0000000003E1ED20 000007FEF35AF88A 0000000000000000 0000000003E1EE70 0000000000000001 00000000267C8B70 nvwgf2umx.dll!0x7fef35af88a
0000000003E1ED70 000007FEF355115C 0000000000000001 0000000026C8B2F0 0000000000000001 0000000000DE517C nvwgf2umx.dll!0x7fef355115c
0000000003E1F000 000007FEF354C99A 000000001DDA1010 0000000C00000000 0000000000000000 0000000003E1F300 nvwgf2umx.dll!0x7fef354c99a
0000000003E1F080 000007FEF354CCD9 0000000000000000 00000000267E1620 000007FEF3AB7CE0 0000000026772660 nvwgf2umx.dll!0x7fef354ccd9
0000000003E1F240 000007FEF37F36BC 0000000000DE517C 0000000003E1F390 00000000266C5380 0000000000000000 nvwgf2umx.dll!0x7fef37f36bc
0000000003E1F290 000007FEF3754678 00000000266C46B8 000007FEF2FC3E90 0000000000000000 00000000266C5380 nvwgf2umx.dll!0x7fef3754678
0000000003E1F840 000007FEF3754177 00000000266C46B8 00000000266C5380 000000003E89BF80 0000000003E1F8F0 nvwgf2umx.dll!0x7fef3754177
0000000003E1F870 000007FEF2EC6682 0000000000000000 000000003E89BF80 00000000266C46B8 0000000000000000 nvwgf2umx.dll!0x7fef2ec6682
0000000003E1F8A0 000007FEF2FC1BFD 000000003E89BF68 0000000000000000 000000003E89C078 00000000266C46B8 nvwgf2umx.dll!0x7fef2fc1bfd
0000000003E1F8D0 000007FEF2FC1AA6 00000000266C4BB0 0000000026C8A540 0000000000000000 0000000000000000 nvwgf2umx.dll!0x7fef2fc1aa6
0000000003E1F920 000007FEF2FBA95D 0000000000000000 0000000000000000 0000000000000000 0000000000000000 nvwgf2umx.dll!0x7fef2fba95d
0000000003E1F950 000007FEF35AEE6A 0000000026C8A540 0000000000000000 0000000000000000 0000000000000000 nvwgf2umx.dll!0x7fef35aee6a
0000000003E1F980 000007FEF39261E7 000007FEF3B30630 0000000000000000 0000000000000000 0000000000000000 nvwgf2umx.dll!0x7fef39261e7
0000000003E1F9B0 000007FEF392638E 0000000000000000 0000000000000000 0000000000000000 0000000000000000 nvwgf2umx.dll!0x7fef392638e
0000000003E1F9E0 0000000077585A4D 0000000000000000 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x77585a4d
0000000003E1FA10 00000000777BB831 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x777bb831

A minidump was saved to C:\Users\Yeknom\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-12-19_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address                      Module

Code:

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\d3d11.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 000007FEF5598B8C (c:\windows\system32\d3d11.dll)
OBS version: Open Broadcaster Software v0.657b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz

Crashing thread stack trace:
Stack            EIP              Arg0             Arg1             Arg2             Arg3             Address
0000000003E1E7A0 000007FEF5598B8C 00000000266BAA40 0000000000000000 0000000100000001 0000000000147701 d3d11.dll!0x7fef5598b8c
0000000003E1E7D0 000007FEF5571221 0000000000000000 00000000266AFA58 0000000026744510 0000000026BA3120 d3d11.dll!0x7fef5571221
0000000003E1E800 000007FEF55A18F9 0000000000000000 403E000000000000 0000000000000000 0000000000000200 d3d11.dll!0x7fef55a18f9
0000000003E1E9E0 000007FEF35466F6 0000000000147E90 0000000000000001 0000000000000011 000007FEF3585FA2 nvwgf2umx.dll!0x7fef35466f6
0000000003E1ED20 000007FEF35AF88A 0000000000000000 0000000003E1EE70 0000000000000001 00000000267C8B70 nvwgf2umx.dll!0x7fef35af88a
0000000003E1ED70 000007FEF355115C 0000000000000001 0000000026C8B2F0 0000000000000001 0000000000DE517C nvwgf2umx.dll!0x7fef355115c
0000000003E1F000 000007FEF354C99A 000000001DDA1010 0000000C00000000 0000000000000000 0000000003E1F300 nvwgf2umx.dll!0x7fef354c99a
0000000003E1F080 000007FEF354CCD9 0000000000000000 00000000267E1620 000007FEF3AB7CE0 0000000026772660 nvwgf2umx.dll!0x7fef354ccd9
0000000003E1F240 000007FEF37F36BC 0000000000DE517C 0000000003E1F390 00000000266C5380 0000000000000000 nvwgf2umx.dll!0x7fef37f36bc
0000000003E1F290 000007FEF3754678 00000000266C46B8 000007FEF2FC3E90 0000000000000000 00000000266C5380 nvwgf2umx.dll!0x7fef3754678
0000000003E1F840 000007FEF3754177 00000000266C46B8 00000000266C5380 000000003E89BF80 0000000003E1F8F0 nvwgf2umx.dll!0x7fef3754177
0000000003E1F870 000007FEF2EC6682 0000000000000000 000000003E89BF80 00000000266C46B8 0000000000000000 nvwgf2umx.dll!0x7fef2ec6682
0000000003E1F8A0 000007FEF2FC1BFD 000000003E89BF68 0000000000000000 000000003E89C078 00000000266C46B8 nvwgf2umx.dll!0x7fef2fc1bfd
0000000003E1F8D0 000007FEF2FC1AA6 00000000266C4BB0 0000000026C8A540 0000000000000000 0000000000000000 nvwgf2umx.dll!0x7fef2fc1aa6
0000000003E1F920 000007FEF2FBA95D 0000000000000000 0000000000000000 0000000000000000 0000000000000000 nvwgf2umx.dll!0x7fef2fba95d
0000000003E1F950 000007FEF35AEE6A 0000000026C8A540 0000000000000000 0000000000000000 0000000000000000 nvwgf2umx.dll!0x7fef35aee6a
0000000003E1F980 000007FEF39261E7 000007FEF3B30630 0000000000000000 0000000000000000 0000000000000000 nvwgf2umx.dll!0x7fef39261e7
0000000003E1F9B0 000007FEF392638E 0000000000000000 0000000000000000 0000000000000000 0000000000000000 nvwgf2umx.dll!0x7fef392638e
0000000003E1F9E0 0000000077585A4D 0000000000000000 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x77585a4d
0000000003E1FA10 00000000777BB831 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x777bb831

A minidump was saved to C:\Users\Yeknom\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-12-19_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address                      Module

Tyler W Boyd · Jan 12, 2016

Anybody have any updates as to what might be causing this? It is still happening to me and I can't figure out how to make it stop. here is the most recent crash log.

Code:

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\d3d11.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 000007FEF4D04972 (c:\windows\system32\d3d11.dll)
OBS version: Open Broadcaster Software v0.657b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz

Crashing thread stack trace:
Stack            EIP              Arg0             Arg1             Arg2             Arg3             Address
000000002F38F4D0 000007FEF4D04972 0000000000000000 000000002FF54ED0 0000000023A6C018 000000013F2C084C d3d11.dll!0x7fef4d04972
000000002F38F520 000007FEF4CF0ADD 0000000000000000 0000000005F04100 0000000000000070 00000000003D0000 d3d11.dll!0x7fef4cf0add
000000002F38F550 000007FEF4D1F8A0 00000000003D02E8 0000000076DEF9B8 0000000000000007 0000000000000067 d3d11.dll!0x7fef4d1f8a0
000000002F38F580 000007FEF4D1F46F 0000000023A6CF80 0000000023A6CF00 000000002F38F801 0000000023A6C501 d3d11.dll!0x7fef4d1f46f
000000002F38F5D0 000007FEF4CEA4C3 0000000049090040 0000000000000000 000000002FC3A880 0000000005F04100 d3d11.dll!0x7fef4cea4c3
000000002F38F600 000007FEF4D008F7 000000002FEDE830 0000000076DF104E 00000000003D7FC0 00000000003D8090 d3d11.dll!0x7fef4d008f7
000000002F38F630 000007FEF4CF196D 0000000000000001 0000000023A6C588 0000000023910FA8 00000000FFFFFFFF d3d11.dll!0x7fef4cf196d
000000002F38F660 000007FEF4D21657 00000000206D3318 000000002F38F880 0000000005F02C80 0000000023A6C588 d3d11.dll!0x7fef4d21657
000000002F38F690 000007FEF4D292D5 0000000023910F80 000000013F2C149E 000000002FF54F28 000007FEFB03118D d3d11.dll!0x7fef4d292d5
000000002F38F6F0 000000013F2BF84E 0000000023910F80 00000000000000FF 0000000023910F80 0000000000000000 obs.exe!D3D10System::LoadPixelShader+0x4e
000000002F38F780 000007FEEF3475A4 4434000044700000 0000000023911100 3F800000BF800000 0000000023910F80 dshowplugin.dll!DeviceSource::Render+0x644
000000002F38F920 000007FEFB037EAD 3F8000003F800000 0000000000000000 3F8000003F800000 00000D345C4E1B20 obsapi.dll!Scene::Render+0x1fd
000000002F38FA10 000000013F2F4B63 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs.exe!OBS::MainCaptureLoop+0xca3
000000002F38FEA0 000000013F2F23D9 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs.exe!OBS::MainCaptureThread+0x9
000000002F38FED0 0000000076C95A4D 0000000000000000 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x76c95a4d
000000002F38FF00 0000000076DCB831 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x76dcb831

A minidump was saved to C:\Users\Yeknom\AppData\Roaming\OBS\crashDumps\OBSCrashDump2016-01-12_3.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address                      Module

here is a link to my crashdump that I uploaded to a different website because the upload limit was to small for me to upload here. http://www.filedropper.com/obscrashdump2016-01-123

Harold · Jan 12, 2016

What video capture device do you have?

R1CH · Jan 12, 2016

Add OBS to the DXTory ignore list.

000007fe`e80a0000 000007fe`e80ec000 DxtoryHK64 (deferred)

Tyler W Boyd · Jan 13, 2016

R1CH, I am not sure why it is reporting an issue with Dxtory as it is added the the ignore list at file path C:\Program Files\OBS\obs.exe. If I am supposed to add a different executable instead(or with) could you please tell me which one. Also these crashes have been happening related to the d3d11.dll for several weeks before I started using Dxtory since I have only installed Dxtory in the last 2 days.

Harold, I use a Logitech HD c920 webcam for my video capture and a Nvidia GTX 970 for game capture. Link to the c920: https://www.amazon.com/gp/product/B006JH8T3S/ref=oh_aui_detailpage_o05_s01?ie=UTF8&psc=1

Tyler W Boyd · Jan 13, 2016

Upon using the OBS Log Analyzer on one of the logs I got both of there major warnings.

Code:

Hook conflict with RzDspSrv.dll
Game capture detected a hook conflict with a file called RzDspSrv.dll. This may result in games crashing or a black screen when using game capture. Try to identify the the application (the full path is \Device\HarddiskVolume3\Program Files (x86)\Razer\InGameEngine\32bit\RzDspSrv.dll) and either close it or configure it not to hook your game. Note that some video drivers may install hooks for Stereo 3D, SLI or other purposes.

Hook conflict with DxtoryMM.dll
Game capture detected a hook conflict with a file called DxtoryMM.dll. This may result in games crashing or a black screen when using game capture. Try to identify the the application (the full path is \Device\HarddiskVolume3\Program Files (x86)\ExKode\Dxtory2.0\DxtoryMM.dll) and either close it or configure it not to hook your game. Note that some video drivers may install hooks for Stereo 3D, SLI or other purposes.

I am unsure about what to do about the Dxtory hook issue (if you have any ideas R1CH) and I will probably just stop using it for now. But as for the Razor Comms issue I looked it up and found out that the overlay causes hook problems and I had no clue. I do not know if this is related to the d3d11.dll issue (I hope that this was the problem) but at the very least I will shut down Razor Comms before running OBS now.

Do you think that Razor Comms could have been the Issue for the d3d11.dll problem R1CH? I am unsure how all of the DLL files interact with other programs and if they could possibly be connected.

Osiris · Jan 13, 2016

Tyler W Boyd said:
R1CH, I am not sure why it is reporting an issue with Dxtory as it is added the the ignore list at file path C:\Program Files\OBS\obs.exe. If I am supposed to add a different executable instead(or with) could you please tell me which one. Also these crashes have been happening related to the d3d11.dll for several weeks before I started using Dxtory since I have only installed Dxtory in the last 2 days.

Harold, I use a Logitech HD c920 webcam for my video capture and a Nvidia GTX 970 for game capture. Link to the c920: https://www.amazon.com/gp/product/B006JH8T3S/ref=oh_aui_detailpage_o05_s01?ie=UTF8&psc=1

That would be the location to the 64-bit OBS, the crashlog is from 32-bit OBS.

Tyler W Boyd · Jan 13, 2016

That can't be right Osiris. I believe you that it says that, but I have never once launched the 32-bit version of OBS. I only launch OBS from my shortcut to it and I just checked it is the 64-bit version 'Open Broadcaster Software v0.657b - 64bit' is what it says at the top. I even checked the the 32-bit installation folder and none of my plugins are installed there that I use; they are only in the 64-bit directory.

Just to be sure I launched the 32-bit version and it immediately told me that all of my plugins had updates and when I looked at some of my scenes my animated background for my lobby and waiting scene was missing. I would have noticed at once if that was the case. I'm not sure why the crashlog says it is from the 32-bit version but I am positive that I am using the 64-bit version and have only ever used it.

Bug Report OBS crash that happens about once per stream. d3d11.dll

Tyler W Boyd

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Tyler W Boyd

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Harold

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R1CH

Tyler W Boyd

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Tyler W Boyd

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Osiris

Active Member

Tyler W Boyd

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