Bug Report Non-stop Crash Train + more

[Yumemiru]

I've been looking for someone who has the same issues as me but its never complete so I thought I would just post.

I stream drawing and video games. For some reason for a long time OBS would crash while I stream drawing (monitor capture) but never when I play games and it only happened occasionally like once every four hours and usually a restart of my computer would fix the problem.

I started using Window capture when I got Paint Tool Sai because I couldn't have my Miniplayer for itunes showing on Sai like I had it on photoshop, and I generally like that I could talk on skype or look something up without it showing on my stream. It's been working fine but a few days ago it started crashing like crazy and now it wont stay on for more than 10 minutes at a time. It even does this for games now.

I tried disabling Aero both in my computer as well as within OBS as a stream viewer said that would help and it did, but once I turned my computer off and back on, tho Aero was still disabled, the problem came back. I tried re-installing OBS, I tried using 32bit instead of 64bit but neither of these things did anything.

NOW as I am trying to fix the issue, my window capture is acting just like monitor capture and it shouldn't be, it also won't layer my miniplayer on top, even tho it should.

It's starting to get really frustrating because I have spent more time trying to get my stream to be stable, than I have drawing.

I included a screenshot to better describe what I mean by the Window capture being like a screen capture and all of the logs from yesterday as attachments (the first one displayed in the code box, which was the only attempt that worked longer than 10 minutes yesterday if I remember correctly)

16:32:31: Open Broadcaster Software v0.624b - 64bit (　^ω^)
16:32:31: -------------------------------
16:32:31: CPU Name: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
16:32:31: CPU Speed: 1995MHz
16:32:31: Physical Memory:  8173MB Total, 4657MB Free
16:32:31: stepping id: 7, model 42, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
16:32:31: monitor 1: pos={0, 0}, size={1920, 1080}
16:32:31: monitor 2: pos={1920, 0}, size={1920, 1080}
16:32:31: Windows Version: 6.1 Build 7601 S
16:32:31: Aero is Enabled
16:32:31: -------------------------------
16:32:31: OBS Modules:
16:32:31: Base Address     Module
16:32:31: 000000003F6A0000 OBS.exe
16:32:31: 00000000E4A40000 OBSApi.dll
16:32:31: 00000000E7DD0000 DShowPlugin.dll
16:32:31: 00000000E7DA0000 GraphicsCapture.dll
16:32:31: 00000000E7420000 NoiseGate.dll
16:32:31: 00000000E73F0000 PSVPlugin.dll
16:32:31: ------------------------------------------
16:32:31: Adapter 1
16:32:31:   Video Adapter: ATI Mobility Radeon HD 6570    
16:32:31:   Video Adapter Dedicated Video Memory: 1061138432
16:32:31:   Video Adapter Shared System Memory: 3207593984
16:32:31:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
16:32:31:   Video Adapter Output 2: pos={1920, 0}, size={1920, 1080}, attached=true
16:32:31: =====Stream Start: 2014-06-20, 16:32:31===============================================
16:32:31:   Multithreaded optimizations: On
16:32:31:   Base resolution: 1920x1080
16:32:31:   Output resolution: 960x540
16:32:31: ------------------------------------------
16:32:31: Loading up D3D10 on ATI Mobility Radeon HD 6570 (Adapter 1)...
16:32:31: ------------------------------------------
16:32:31: Audio Format: 48000 Hz
16:32:31: ------------------------------------------
16:32:31: Audio Channels: 2 Ch
16:32:31: Playback device Default
16:32:31: ------------------------------------------
16:32:31: Using desktop audio input: ATI HDMI Output (ATI High Definition Audio Device)
16:32:31: Global Audio time adjust: 0
16:32:31: ------------------------------------------
16:32:31: Using auxilary audio input: External Mic (IDT High Definition Audio CODEC)
16:32:31: Mic time offset: 0
16:32:31: ------------------------------------------
16:32:31: Audio Encoding: AAC
16:32:31:     bitrate: 128
16:32:31: Using Window Capture
16:32:31: Using Monitor Capture
16:32:31: Scene buffering time set to 700
16:32:31: ------------------------------------------
16:32:31: Video Encoding: x264
16:32:31:     fps: 30
16:32:31:     width: 960, height: 540
16:32:31:     preset: veryfast
16:32:31:     profile: high
16:32:31:     keyint: 250
16:32:31:     CBR: yes
16:32:31:     CFR: yes
16:32:31:     max bitrate: 1000
16:32:31:     buffer size: 1000
16:32:31: ------------------------------------------
16:32:32: Audio timestamp for device 'External Mic (IDT High Definition Audio CODEC)' was behind target timestamp by 8045057
16:32:34: Using RTMP service: Twitch / Justin.tv
16:32:34:   Server selection: rtmp://live.justin.tv/app
16:32:34:   Interface: Intel(R) WiFi Link 1000 BGN (802.11, 144 mbps)
16:32:34: Completed handshake with rtmp://live.justin.tv/app in 56 ms.
16:32:34: SO_SNDBUF was at 8192
16:32:34: SO_SNDBUF is now 65536
16:32:44: RTMPPublisher::SocketLoop: Increasing send buffer to ISB 131072 (buffer: 0 / 144384)
16:33:09: RTMPPublisher::SocketLoop: Increasing send buffer to ISB 262144 (buffer: 0 / 144384)
16:47:06: Total frames encoded: 26208, total frames duplicated: 6691 (25.53%)
16:47:06: Total frames rendered: 19577, number of late frames: 6381 (32.59%) (it's okay for some frames to be late)

 

[R1CH]

Something else is disabling Aero on your system as your windows are not Aero-enabled. Try to figure out what that is to fix the capture problem.

Regarding the crashes, can you post a crash log and dump file?

 

[Yumemiru]

How can I get the crash log and dump files? Like where can I find them Id expect them to be in 'crashDumps' but that folder is empty.

 

[R1CH]

Then your OBS is not crashing. What exactly do you mean when you say 'crash'?

 

[Yumemiru]

The stream goes down, OBS freezes and I have to close it and it is not responding. Force close, windows does it's 'trying to find a solution' thing and then I can re-open it

 

[R1CH]

It may be waiting to flush the network. How long have you left it waiting? You're streaming over wireless which is a likely cause of connectivity problems.

 

[Yumemiru]

I get full bars at all times on my wireless and got a brand new router yesterday (since I thought it was possible that internet connectivity could be the problem and my router had been acting up) and im afraid I dont quite know what you mean by waiting to flush the network. What or when am I waiting? while its closing? or while its trying to re-connect?

 

[Yumemiru]

I let it try to reconnect but sometimes it doesn't even register that the stream is down, and when I notice that i press stop and wait like 2 - 4 minutes before I try re-connecting to the stream, but it rarely re-connects and if it does it definately doesnt last long

 

[R1CH]

Your router or some network software is definitely causing a problem:

18:22:05: RTMPPublisher::SocketLoop: Received FD_CLOSE, 125084 ms since last send (buffer: 142100 / 144384)

This means OBS didn't send anything for over 2 minutes, followed by Twitch closing the connection. The thing is, Twitch closes connections after only 5 seconds of no data, so the close message didn't get through for over 2 minutes which is really bad.

Also just because your signal strength is good doesn't mean your aren't suffering from channel congestion or other problems with wireless. I'd strongly recommend testing with a cable to isolate the problem.

 

[Yumemiru]

Ok. I can't actually test with a cable unless i get a hundred foot one to go from the router to my room. I could take my computer out there for testing purposes if that will help, if you like.

 

[Yumemiru]

So I took my computer to the router, turned my wireless off, and connected via ethernet and the stream isnt turning on whatsoever. Which is completely not what I expected. I am connected to the internet I made sure of that. According to OBS as of this moment I have been streaming for 5 minutes and Twitch has yet to load anything.

Is it possible the the issue could be a connection issue between twitch and OBS? I was thinking maybe trying to reset the path key and everything.

 

[Yumemiru]

Ok it came up sometime since 6 minutes and 11 minutes i was on a different tab, checking again that i was connected to the internet