Question / Help No audio

[OGMANLC]

Hi, I'm new with OBS. I'm using Razer Ripsaw HD capture card and everythings looking good, but i can't hear sounds from it in OBS. Desktop sounds are working fine, but nothing coming from the CC. I was speaking with Razer support and they don't know what is wrong and they told me to contact OBS support or someone whos maybe know how to fix my issue. I tried different Ripsaw and there was same problem, so the CC should be good. Thank you

Edit: I'm using it for streaming from my Xbox to PC.

 

[Narcogen]

Please post a log with your issue! Here's how...

 

[NS_0607]

I had a similar problem in Win 10 with 3x HDMI capture boxes. I never had any sound from my HDMI capture box (Elikliv). Under sound/video devices in device manager, I had 2 high def audios- Realtek and Nvidia. I disabled HD audio via motherboard bios & this removed Realtek. I then could capture audio via the box by going to the properties of the capture box in OBS and selecting direct sound and checking the custom audio box. I used the drop-down to select the capture box.

Heep this helps.

 

[shyleasia]

07:13:40.938: CPU Name: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz
07:13:40.938: CPU Speed: 3000MHz
07:13:40.938: Physical Cores: 6, Logical Cores: 6
07:13:40.938: Physical Memory: 16257MB Total, 8548MB Free
07:13:40.938: Windows Version: 10.0 Build 17763 (revision: 529; 64-bit)
07:13:40.938: Running as administrator: false
07:13:40.939: Aero is Enabled (Aero is always on for windows 8 and above)
07:13:40.939: Windows 10 Gaming Features:
07:13:40.939: Game DVR: On
07:13:40.940: Sec. Software Status:
07:13:40.941: Windows Defender Antivirus: temporarily disabled (AV)
07:13:40.941: Windows Firewall: enabled (FW)
07:13:40.942: Windows Defender Antivirus: temporarily disabled (ASW)
07:13:40.942: Current Date/Time: 2019-06-08, 07:13:40
07:13:40.942: Browser Hardware Acceleration: true
07:13:40.942: Portable mode: false
07:13:41.281: OBS 23.1.0 (64-bit, windows)
07:13:41.281: ---------------------------------
07:13:41.285: ---------------------------------
07:13:41.285: audio settings reset:
07:13:41.285: samples per sec: 44100
07:13:41.285: speakers: 2
07:13:41.286: ---------------------------------
07:13:41.286: Initializing D3D11...
07:13:41.286: Available Video Adapters:
07:13:41.288: Adapter 1: NVIDIA GeForce GTX 760
07:13:41.288: Dedicated VRAM: 2104623104
07:13:41.288: Shared VRAM: 4228892672
07:13:41.288: output 1: pos={0, 0}, size={1920, 1080}, attached=true
07:13:41.288: Adapter 2: Intel(R) UHD Graphics 630
07:13:41.288: Dedicated VRAM: 134217728
07:13:41.288: Shared VRAM: 4228892672
07:13:41.288: output 1: pos={1920, 0}, size={1920, 1080}, attached=true
07:13:41.290: Loading up D3D11 on adapter NVIDIA GeForce GTX 760 (0)
07:13:41.342: D3D11 loaded successfully, feature level used: 45056
07:13:41.969: ---------------------------------
07:13:41.969: video settings reset:
07:13:41.969: base resolution: 1920x1080
07:13:41.969: output resolution: 1280x720
07:13:41.969: downscale filter: Bicubic
07:13:41.969: fps: 30/1
07:13:41.969: format: NV12
07:13:41.969: YUV mode: 601/Partial
07:13:41.969: NV12 texture support enabled
07:13:41.973: Audio monitoring device:
07:13:41.973: name: Standaard
07:13:41.973: id: default
07:13:41.973: ---------------------------------
07:13:41.976: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
07:13:41.976: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll'
07:13:42.001: [AMF] AMF Test failed due to one or more errors.
07:13:42.001: Failed to initialize module 'enc-amf.dll'
07:13:42.047: Module '../../obs-plugins/64bit/libEGL.dll' not loaded
07:13:42.049: [obs-browser]: Version 2.3.1
07:13:42.057: NVENC supported
07:13:42.084: Couldn't find VLC installation, VLC video source disabled
07:13:42.089: No blackmagic support
07:13:42.099: ---------------------------------
07:13:42.099: Loaded Modules:
07:13:42.099: win-wasapi.dll
07:13:42.099: win-mf.dll
07:13:42.099: win-dshow.dll
07:13:42.099: win-decklink.dll
07:13:42.099: win-capture.dll
07:13:42.099: vlc-video.dll
07:13:42.099: text-freetype2.dll
07:13:42.099: rtmp-services.dll
07:13:42.099: obs-x264.dll
07:13:42.099: obs-vst.dll
07:13:42.099: obs-transitions.dll
07:13:42.099: obs-text.dll
07:13:42.099: obs-qsv11.dll
07:13:42.099: obs-outputs.dll
07:13:42.099: obs-filters.dll
07:13:42.099: obs-ffmpeg.dll
07:13:42.099: obs-browser.dll
07:13:42.099: image-source.dll
07:13:42.099: frontend-tools.dll
07:13:42.099: enc-amf.dll
07:13:42.099: decklink-ouput-ui.dll
07:13:42.099: coreaudio-encoder.dll
07:13:42.099: ---------------------------------
07:13:42.099: ==== Startup complete ===============================================
07:13:42.099: Service '' not found
07:13:42.101: No scene file found, creating default scene
07:13:42.101: All scene data cleared
07:13:42.101: ------------------------------------------------
07:13:42.159: WASAPI: Device 'Luidsprekers (3- Razer Ripsaw HD)' initialized
07:13:42.208: WASAPI: Device 'Microfoon (3- Razer Ripsaw HD)' initialized
07:13:42.208: Switched to scene 'Scène'
07:13:42.208: Failed to glob scene collections
07:13:42.269: adding 46 milliseconds of audio buffering, total audio buffering is now 46 milliseconds (source: Mic/Aux)
07:13:42.269:
07:13:42.746: [rtmp-services plugin] Successfully updated file 'services.json' (version 106)
07:13:42.747: [rtmp-services plugin] Successfully updated package (version 106)
07:14:11.933: User added source 'Razor ripsaw capture caRD' (dshow_input) to scene 'Scène'
07:14:11.943: Razor ripsaw capture caRD: DecodeDeviceId failed
07:14:11.943: Razor ripsaw capture caRD: Video configuration failed
07:14:12.143: ---------------------------------
07:14:12.143: [DShow Device: 'Razor ripsaw capture caRD'] settings updated:
07:14:12.143: video device: Razer Ripsaw HD HDMI
07:14:12.143: video path: \\?\usb#vid_1532&pid_0d01&mi_00#7&1e5996ab&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
07:14:12.143: resolution: 1920x1080
07:14:12.143: fps: 60.00 (interval: 166666)
07:14:12.143: format: MJPEG
07:14:12.144: DShow: HDevice::ConnectPins: failed to connect pins (0x80040207):
07:14:15.755: Razor ripsaw capture caRD: ResolutionValid failed
07:14:15.755: Razor ripsaw capture caRD: Video configuration failed
07:14:19.208: ---------------------------------
07:14:19.208: [DShow Device: 'Razor ripsaw capture caRD'] settings updated:
07:14:19.208: video device: Razer Ripsaw HD HDMI
07:14:19.208: video path: \\?\usb#vid_1532&pid_0d01&mi_00#7&1e5996ab&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
07:14:19.208: resolution: 1920x1080
07:14:19.208: fps: 60.00 (interval: 166666)
07:14:19.208: format: MJPEG
07:14:19.208: DShow: HDevice::ConnectPins: failed to connect pins (0x80040207):
07:14:22.699: ---------------------------------
07:14:22.699: [DShow Device: 'Razor ripsaw capture caRD'] settings updated:
07:14:22.699: video device: Razer Ripsaw HD HDMI
07:14:22.699: video path: \\?\usb#vid_1532&pid_0d01&mi_00#7&1e5996ab&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
07:14:22.699: resolution: 1920x1080
07:14:22.699: fps: 60.00 (interval: 166666)
07:14:22.699: format: MJPEG
07:14:22.699: DShow: HDevice::ConnectPins: failed to connect pins (0x80040207):
07:14:28.737: ---------------------------------
07:14:28.737: [DShow Device: 'Razor ripsaw capture caRD'] settings updated:
07:14:28.737: video device: Razer Ripsaw HD HDMI
07:14:28.737: video path: \\?\usb#vid_1532&pid_0d01&mi_00#7&1e5996ab&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
07:14:28.737: resolution: 1920x1080
07:14:28.737: fps: 60.00 (interval: 166666)
07:14:28.737: format: MJPEG
07:14:28.737: DShow: HDevice::ConnectPins: failed to connect pins (0x80040207):
07:14:45.397: DShow: Failed to find crossbar (0x80004005):
07:14:45.824: DShow: Failed to find crossbar (0x80004005):
07:16:52.656: DShow: Failed to find crossbar (0x80004005):
07:16:52.838: DShow: Failed to find crossbar (0x80004005):
07:16:53.042: DShow: Failed to find crossbar (0x80004005):
07:16:53.209: DShow: Failed to find crossbar (0x80004005):
07:16:53.385: DShow: Failed to find crossbar (0x80004005):
07:16:53.540: DShow: Failed to find crossbar (0x80004005):
07:16:53.692: DShow: Failed to find crossbar (0x80004005):
07:16:53.857: DShow: Failed to find crossbar (0x80004005):
07:16:54.042: DShow: Failed to find crossbar (0x80004005):
07:16:54.219: DShow: Failed to find crossbar (0x80004005):
07:16:54.399: DShow: Failed to find crossbar (0x80004005):
07:16:54.592: DShow: Failed to find crossbar (0x80004005):
07:16:54.791: DShow: Failed to find crossbar (0x80004005):
07:17:11.686: Audio monitoring device:
07:17:11.686: name: Luidsprekers (3- Razer Ripsaw HD)
07:17:11.686: id: {0.0.0.00000000}.{44cc540e-8489-4d84-9d6d-39d97f2a800b}
07:17:11.707: ---------------------------------
07:17:11.707: video settings reset:
07:17:11.707: base resolution: 1920x1080
07:17:11.707: output resolution: 1280x720
07:17:11.707: downscale filter: Bicubic
07:17:11.707: fps: 30/1
07:17:11.707: format: NV12
07:17:11.707: YUV mode: 601/Partial
07:17:11.707: NV12 texture support enabled
07:17:11.711: Settings changed (advanced)
07:17:11.711: ------------------------------------------------
07:17:25.482: WASAPI: Device 'Luidsprekers (3- Razer Ripsaw HD)' Terminated
07:17:25.500: WASAPI: Device 'Luidsprekers (3- Razer Ripsaw HD)' initialized
07:17:25.502: Settings changed (audio)
07:17:25.502: ------------------------------------------------


Same problem Razor Ripsaw capture card Newest Version HD

 

[StonePixie2319]

I had a similar problem in Win 10 with 3x HDMI capture boxes. I never had any sound from my HDMI capture box (Elikliv). Under sound/video devices in device manager, I had 2 high def audios- Realtek and Nvidia. I disabled HD audio via motherboard bios & this removed Realtek. I then could capture audio via the box by going to the properties of the capture box in OBS and selecting direct sound and checking the custom audio box. I used the drop-down to select the capture box.

Heep this helps.

I'm not tech savy. What did you mean by: " I disabled HD audio via motherboard bios"? i wouldn't even know how to begin doing that.

 

[NS_0607]

My post was in error. My problem originated in my using remote desktop to control my HTPC. I had to change the settings in remote desktop on my laptop so the sound would play on the HTPC and be captured by the box.

If you're not using remote desktop, this won't help you.

One thing I'll suggest you check in OBS is the audio setting. On the mixer section where the sound meter moves, there is a settings icon there usually for audio and video. If you right-click on it and select "advanced audio properties", you'll see some options for the audio. It defaults to monitor off. Try changing this to monitor and output. I made a picture of what to do in version 23.1 and will attach it if I am allowed.