My USB3.0 with 4k capture capture card (off amazon) won't get proper audio


New Member
Hi, I've been messing around with this last night and don't know what to do. I got the capture card above last night and am trying to stream my nintendo switch. What I have now is OBS set up for streaming, with the video capture device and an audio input device. Very little audio comes through both the desktop and the input device, but it's very glitchy and really only when I click on a game (so a "louder" sound) but even that is still on and off. I'm using a Dell XPS 13, so I don't have a direct USB port but am using an adapter. I'm also using a wireless headset.

I've tried the desktop direct sound output thing, I've tried setting it up for recording, I've reset the capture card and set it up again countless times and it keeps doing it. I'm at a loss, please can anyone help?