My OBS crashes randomly while multi-streaming

[Koike]

Hi my obs crashes randomly but not all the time when i multi-stream, i also have record while streaming on if that matters. Its become a big enough issue that my streams get cut short and its starting to get on my nerves

Attached below is the crash report and I don't know how to read it, if anyone could help that would be much appreciated thanks

 

[Suslik V]

Unhandled exception: c0000005
Date/Time: 2023-10-06, 20:24:49
libobs version: 29.1.3 (64-bit)     
...

Thread 5C84: (Crashed)
Stack            EIP              Arg0             Arg1             Arg2             Arg3             Address
000000B0CA4FE290 00007FF7C3392ECC 0000025CCD36B250 000000B0CA4FE420 0000025CC27A0E90 0000025CC27A0E90 obs64.exe!Auth::Load+0x29c
000000B0CA4FE320 00007FF7C341C2F7 0000025CC27A0E90 0000025CC27A0E90 000000B0CA4FF750 00007FF7C35D499C obs64.exe!OBSBasic::OBSInit+0x16c7
000000B0CA4FF1B0 00007FF7C338179B 0000025CBF9D9D49 FFFFFFFFFFFFFFFF 00007FF7C35D5D48 0000025CBF9CAFC0 obs64.exe!OBSApp::OBSInit+0x3fb
000000B0CA4FF510 00007FF7C338A1E7 0000000000000000 0000025CBF9C2610 0000025C00000000 0000000000000001 obs64.exe!run_program+0xa97
000000B0CA4FF890 00007FF7C338CABA 0000000000000000 0000000000000000 0000000000000000 FFFFFFFFFFFFFFFF obs64.exe!main+0x71a
000000B0CA4FFA60 00007FF7C35A9637 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs64.exe!WinMain+0x157
000000B0CA4FFAF0 00007FF7C35A8DC2 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs64.exe!__scrt_common_main_seh+0x106
000000B0CA4FFB30 00007FFCF9077344 0000000000000000 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x7ffcf9077344
000000B0CA4FFB60 00007FFCFAD626B1 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ffcfad626b1

It is crash during authentication. It seems that OBS was linked with your account. Normally, next lines should point to Twitch authentication load and so on. It is very old report from the 2023-10-06.

This version of OBS is too old, thus try to update the authentication settings in OBS and maybe the program itself. If you have problems with new OBS and posted old crash report by mistake, then you may look into these threads (where users removes the auth settings/cache files manually):

Authentication Window on obs for twitch is completely white

I've tried enabling acceleration, deleting cache, running as admin, uninstalling/reinstalling. The page when i try to connect to twitch just shows a blank white screen and nothing else even after waiting for a long time. Log file: https://obsproject.com/logs/Zjuz9sxoIAJbcRkP

obsproject.com

Question / Help - Authentication Failure

Staring on the 23rd of May 2020. I started getting an error when opening OBS. I've reset my stream key, uninstalled and reinstalled OBS. reset stream key after un/re install and I'm still getting the issue. Any thoughts on how to resolve? https://obsproject.com/logs/VuSBj3zjZ0Dki7Fs

obsproject.com

If you have completely different issue, try to find the crash details in the Event Viewer of Windows (at around the time of the crash, the Windows Logs > Application section).

 

[Koike]

oh im so sorry i uploaded the wrong file this should be the correct one

 

[Suslik V]

Unhandled exception: c0000005
...

Thread 5408: (Crashed)
Stack            EIP              Arg0             Arg1             Arg2             Arg3             Address
00000052AE0FF580 00007FF82D2CF9D3 0000000000000048 0000000000000000 000001FF1DCC8A00 0000000000000000 ntdll.dll!0x7ff82d2cf9d3
00000052AE0FF680 00007FF82D33548F 000001FF708FA200 000001FECF691F00 0000000000000000 0000000000000000 ntdll.dll!0x7ff82d33548f
00000052AE0FF700 00007FF82D334C02 00000000FFFFFFFF 00007FF82093AF25 000001FF708F47C0 000001FF1DCC8B10 ntdll.dll!0x7ff82d334c02
00000052AE0FF740 00007FFFB7F1145D 000001FF1DCC8B10 00007FF8206D23E7 0000000000000000 00000000000483D7 amfrtdrv64.dll!0x7fffb7f1145d
00000052AE0FF770 00007FFFB804CCA6 000001FF16D25900 40000000000483D7 000001FF1675F0C8 000001FF16D25900 amfrtdrv64.dll!0x7fffb804cca6
00000052AE0FF7C0 00007FF8206D1300 000001FF16D259D8 0000000000000000 0000000000000000 0000000000000000 amdxx64.dll!0x7ff8206d1300
00000052AE0FF800 00007FF8206D1339 0000000000000000 0000000000000000 0000000000000000 0000000000000000 amdxx64.dll!0x7ff8206d1339
00000052AE0FF830 00007FF82BD4E8D7 0000000000000000 0000000000000000 000004F0FFFFFB30 000004D0FFFFFB30 kernel32.dll!0x7ff82bd4e8d7
00000052AE0FF860 00007FF82D2D28DC 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ff82d2d28dc

This crash report has traces of AMD video driver. Usually, management of the hardware based encoders done through the device drivers. Try to install more stable video driver for your hardware (AMD GPU).