Internet keeps disconnecting and reconnecting when I go live

[Greyv]

This wasn't the case a few days ago but this started happening yesterday. When I go live my internet keeps on disconnecting and reconnecting and I proceed to drop frames. I tried changing the server and I get the same result. I an using a wired connection to my router. I attached the previous log file below.

Any help would be appreciated, thanks.

 

[Lawrence_SoCal]

You have a network problem,
02:48:51.418: Output 'adv_stream': Number of dropped frames due to insufficient bandwidth/connection stalls: 746 (22.6%)

maybe something else on your PC, but equally likely something on your LAN or with WAN link. See associated FAQ on this site

 

[Greyv]

You have a network problem,
02:48:51.418: Output 'adv_stream': Number of dropped frames due to insufficient bandwidth/connection stalls: 746 (22.6%)

maybe something else on your PC, but equally likely something on your LAN or with WAN link. See associated FAQ on this site

Hey thanks for the response, I actually tried to do all of those in the FAQ site. I actually tried to stream on Youtube and it seemed fine there, so I'm wondering if it's a twitch issue. I also tried using a different LAN cable but I still had the same problem.

I actually did call my ISP and they're sending me a new router, though I'm not sure how much that's going to help.

 

[Lawrence_SoCal]

not sure if this applies to you (could easily not...) ...
but what you describe is what a lot of people comment when they don't actually have any idea how to do real-time monitoring of their network... and they end up chasing their tails... until such time as they figure out how to actually monitor their environment (otherwise doing the equivalent of driving blindfolded)

Also, think of driving across country... lots of possible 'traffic jams'. The same applies to Internet traffic. Can be fine one minute, and not the next... totally normal. Most (non-streaming) data traffic and applications use buffers to hide normal Internet traffic nature, and is not Jitter/Latency sensitive. Further, better (more expensive) ISPs will tend to privately route traffic around busy Public Peering points (routers) but not all ISPs are in such a position. And then are countries with most impactful monitoring/filtering schemes... it varies.

Did you run the Twitch test util? did you try changing Twitch ingest server?

 

[Greyv]

Yeah I changed the server a few times already and they all gave the same results. I attached the Twitch Test results below.

 

[PaiSand]

Make sure the network controller driver is updated and have no issues (hardware). Same with cable, router/modem. Do not use bind to IP and change the port where the cable is connected to the router/modem.
If you use any network optimization app/software, undo the changes it did and don't use it again.
R1ch (twitchtest) also created a tool to fix and/or optimize the network connection without breaking it: r-1.ch R1TCPOptimizer

And, of course, the usual restart router/modem, computer, etc.-

Based on the Twitchtest results Ashburn is the best server. Looks like this is the closest to you.
You may want to do a longer test, not just 30 seconds. Untick everything except the 4 to 6 best servers, then do a longer test.

 

[Greyv]

Make sure the network controller driver is updated and have no issues (hardware). Same with cable, router/modem. Do not use bind to IP and change the port where the cable is connected to the router/modem.
If you use any network optimization app/software, undo the changes it did and don't use it again.
R1ch (twitchtest) also created a tool to fix and/or optimize the network connection without breaking it: r-1.ch R1TCPOptimizer

And, of course, the usual restart router/modem, computer, etc.-

Based on the Twitchtest results Ashburn is the best server. Looks like this is the closest to you.
You may want to do a longer test, not just 30 seconds. Untick everything except the 4 to 6 best servers, then do a longer test.

Everything should be updated and I tried changing the port, same result. I also unbinded the ISP. No optimization apps either, and everything was restarted.

Here are the results of the best 4 servers.

Also, I downloaded the R1ch software you linked and it doesn't seem like it's doing much. I turned the RTT number both high and low and it gave the same result.

 

[sandrix]

Check packet loss to server

1. Go to https://help.twitch.tv/s/twitch-ingest-recommendation?language=en_US
Use a better server, copy the main part

2. Download Ping Tracer and prime time, perform packet loss tests. If there is a problem, please take screenshots and contact your network provider

GitHub - bp2008/pingtracer: Graphical pinging and traceroute application. Ping Tracer continuously pings each network host between your computer and a given destination, helping identify the source of connectivity problems.

Graphical pinging and traceroute application. Ping Tracer continuously pings each network host between your computer and a given destination, helping identify the source of connectivity problems. -...

github.com

In the screenshot, I deliberately provoked packet loss, since I specified the server Australia

 

[Greyv]

Check packet loss to server

1. Go to https://help.twitch.tv/s/twitch-ingest-recommendation?language=en_US
Use a better server, copy the main part
View attachment 102993
2. Download Ping Tracer and prime time, perform packet loss tests. If there is a problem, please take screenshots and contact your network provider

GitHub - bp2008/pingtracer: Graphical pinging and traceroute application. Ping Tracer continuously pings each network host between your computer and a given destination, helping identify the source of connectivity problems.

Graphical pinging and traceroute application. Ping Tracer continuously pings each network host between your computer and a given destination, helping identify the source of connectivity problems. -...

github.com

In the screenshot, I deliberately provoked packet loss, since I specified the server Australia
View attachment 102992

So I've been playing with that app for a little bit, my best server, Ashburn 5, gives ok results. However it just straight up doesn't work when I try to start it while the test stream is live. I attached the results when the test stream is off.

I also tried doing another server, New York 50. This one has better results, however I'm still dropping frames.

Below I attached New York 50 (No Stream), New York 50 (With Stream), and Ashburn 5. The New York 50 works really well, however I still drop frames at some point. I actually had to let it rock a little longer to get the frame drops.

Also here's the analysis while I have it. This is from the New York 50 test.

 

[Greyv]

To be clear I still disconnect on New York 50 it's just not as common. I can't really afford to disconnect at all since I'm queuing in ranked in the games I play and if I lose my connection I forfeit the match.

 

[sandrix]

You have minor problems, but nothing major. You can contact your internet service provider and provide this information. They can change the route to the server or check the equipment. Try repeating the tests during prime time, when the network load is highest. It can be seen that packet loss starts right from you. Try updating your router's firmware if you're using it, or resetting your hardware. It was also suggested on the forum to disable IPv6 and in rare cases this helps.

 

[sandrix]

In obs there is also an option to experiment with the network settings. By default, it is better not to change anything here!

 

[Greyv]

Hey all update on all of this, turns out my PC might end up being the issue after all? I ran a test stream on a laptop my brother lent me and it runs perfectly fine there.

Also, when I stream directly from my modem to my PC it was fine there too, but I can't do that because everyone in my house loses internet since there's no router.

Is this like, I dunno, normal? A port being faulty only when I stream and nothing else, or using too much upload or something. The issue appeared very briefly when I was syncing a game on Steam but it only happened once and never again.

Regardless I'll bring it to Micro Center some point this weekend and see what they say. Will return with an update.

 

[sandrix]

if you use software that controls Internet traffic, this may negatively affect the work.

 

[Greyv]

Turns out updating my BIOs fixed the issue. Thanks everyone!

 

[sandrix]

Turns out updating my BIOs fixed the issue. Thanks everyone!

Thanks for reporting the fix! Could you please provide the name of your motherboard or chipset?

This was probably one of the problems related to the hardware, namely the network adapter with Intel(R) Ethernet Controller I226-V

PSA: Intel I226-V 2.5GbE on Raptor Lake Motherboards Has a Connection Drop Issue: No Fix Available

The Intel Ethernet i226-V onboard 2.5 GbE controller appears to have a design flaw that causes the Ethernet connection to drop at random times for a few seconds. The I226-V is the latest version of Intel's cost-effective 2.5 Gbps Ethernet networking chips meant for PC motherboards with chipsets...

www.techpowerup.com

Intel Releases Windows Workaround and Patch for Ethernet Stuttering and Disconnects

At the end of January, we reported on issues with Intel's i226-V 2.5 Gbps Ethernet controllers, which are used on a wide range of motherboards with both Intel and AMD CPUs, where users were having issues with stuttering and connections dropping. Intel has now released a workaround and a patch...

www.techpowerup.com

One solution to the problem was to disable the energy-saving mod "Energy-Efficient Ethernet"
Device Manager -> Ethernet -> Properties -> Advanced -> Energy-Efficient Ethernet (or Advanced EEE)

 

[Greyv]

Here are the full specs for my motherboard. What I did was update the BIOs and update the LAN driver. I did both so I'm not sure which one was the one that actually fixed it. I got them both from here

BIOS

LAN (I downloaded the first link)