Fresh install with crashes (logs inside) - Can anyone help me determine the issue?

BigSecret

BigSecret

New Member
Fresh install - and its still crashing. Just trying to nail down the issue. Any support would be astounding.

Drivers are up to date.


Let me know if there is anything else I can provide.
PC Specs:
------------------
System Information
------------------
Time of this report: 6/27/2020, 12:37:29
Machine name: DESKTOP-[REDACTED]
Machine Id: {DF769B8A-1FA6-4C6F-A161-8373BCAEC136}
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7821
BIOS: V1.6 (type: UEFI)
Processor: Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16328MB RAM
Page File: 6688MB used, 12071MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: The file vbaudio_cableb64_win7.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 3: The file vbaudio_cablea64_win7.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 4: No problems found.
Sound Tab 5: No problems found.
Sound Tab 6: No problems found.
Sound Tab 7: The file vbaudio_cable64_win7.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 8: No problems found.
Sound Tab 9: No problems found.
Input Tab: No problems found.
 
R

R1CH

Forum Admin
Developer
This doesn't look like a fresh install as there are 3rd party plugins present. Try removing all but the core plugins and see if the issue persists.
 
BigSecret

BigSecret

New Member
Ah I see. I mispoke. I meant it was a fresh install, and I only installed those two plugins. Unfortunately - OBS websocket & NDI support are vital to the stream. Otherwise - our stream isnt going to work.

Does this crash log show any indications of what is causing it?
 
R

R1CH

Forum Admin
Developer
Not really, just that one of the sources is possibly outputting invalid video. A dump would be useful in this case.

How to create a .DMP file for debugging

If OBS Studio is locking up (freezing) or crashing, you can create a Windows dump file which will help us analyze what is causing it. A dump file lets us see the entire state that the program was in when the file was created, which makes...
obsproject.com obsproject.com
 
BigSecret

BigSecret

New Member
R1CH said:
Not really, just that one of the sources is possibly outputting invalid video. A dump would be useful in this case.

How to create a .DMP file for debugging

If OBS Studio is locking up (freezing) or crashing, you can create a Windows dump file which will help us analyze what is causing it. A dump file lets us see the entire state that the program was in when the file was created, which makes...
obsproject.com obsproject.com
Click to expand...
That is something I can definitely do! Thank you for your guidance. I'll try to replicate the issue and grab a dump file.
 
BigSecret

BigSecret

New Member
R1CH said:
Not really, just that one of the sources is possibly outputting invalid video. A dump would be useful in this case.

How to create a .DMP file for debugging

If OBS Studio is locking up (freezing) or crashing, you can create a Windows dump file which will help us analyze what is causing it. A dump file lets us see the entire state that the program was in when the file was created, which makes...
obsproject.com obsproject.com
Click to expand...
Apologies for the delayed reply. My weekend got hectic. Here is the file.

My suspicions are NDI plugin failures. But if you could help me determine the reason, I'd really appreciate it! I hope you're doing well.
 
BigSecret

BigSecret

New Member
R1CH said:
Not really, just that one of the sources is possibly outputting invalid video. A dump would be useful in this case.

How to create a .DMP file for debugging

If OBS Studio is locking up (freezing) or crashing, you can create a Windows dump file which will help us analyze what is causing it. A dump file lets us see the entire state that the program was in when the file was created, which makes...
obsproject.com obsproject.com
Click to expand...

Bumping to see if anyone can help. :(
 
R

R1CH

Forum Admin
Developer
So far I can see it's related to NDI source "Comm 2". Do you have a regular log as well from one of the crashing sessions?
 
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