Question / Help ElGato HD60 Pro Stuttering

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SteveP

New Member
I recently got the ElGato HD60 Pro (PCI not USB) and I'm having a bit of a problem.

The card works flawlessly in the ElGato Game Capture software, but in OBS it stutters and makes my CPU %100. I tried using OBS Multi but it constantly crashes. It freezes in a sequence of one second. So one second of freeze and one second of working.

I have the latest ElGato drivers and OBS is up to date. For now I'm just using window capture on the Game Capture software in hopes it's just a driver issue that will be fixed. I tried all sorts of settings, uninstalling drivers, and I can't think of any solution. I stream in 720p 30fps.

Specs:
i7-4930K
20gb DDR3
GTX 980
 
D

dping

Active Member
SteveP said:
I recently got the ElGato HD60 Pro (PCI not USB) and I'm having a bit of a problem.

The card works flawlessly in the ElGato Game Capture software, but in OBS it stutters and makes my CPU %100. I tried using OBS Multi but it constantly crashes. It freezes in a sequence of one second. So one second of freeze and one second of working.

I have the latest ElGato drivers and OBS is up to date. For now I'm just using window capture on the Game Capture software in hopes it's just a driver issue that will be fixed. I tried all sorts of settings, uninstalling drivers, and I can't think of any solution. I stream in 720p 30fps.

Specs:
i7-4930K
20gb DDR3
GTX 980
Click to expand...
post your logfile with your elgato as the only source while recording or streaming for 5 minutes or more.
giphy.gif
 
T

Trent

New Member
I've been having this same issue. My temporary fix has been to window capture the Elgato Game Capture software window its self. But it makes my Output through OBS really blurry.
 
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eivalmac

New Member
well for one, the Elgato software runs entirely off the GPU by default and admits in the settings that it is the less optimal way to produce a better picture, when you switch it to the "built in software" it then eats up CPU.

my i3-4170 with just the haswell graphics can stream at 720p 30FPS without issue (around 50% CPU across all 4 threads in 2 cores 3.7ghz on the same technology), but my games arent being played on that same system, so there's something else you're doing that isnt OBS related not leaving overhead, might have to lower your game settings down

try 616 rather than 720, it makes a pretty big difference in CPU usage and nobody will tell the difference, and the picture will look better cause its less to encode
 
Ripley555

Ripley555

New Member
I also have this exact same issue. I have been tearing my hair out all week trying to figure out what is going on. I tossed settings around like crazy in OBS and nothing seems to make any difference. Even if I go with the bear minimum stream quality settings.
 
D

dping

Active Member
All, lets not make this into a megathread for HD60, there is a reason why we take one person per logfile. its mainly because every issue is different as well is the supporting hardware. the HD60 takes up a lot of USB bandwidth and I've seen people buy dedicated PCIE USB cards which fixed the majority of issues. this usually means that it is either a USB bandwidth issue or a driver (chipset) related issue. please post your own thread about this and each issue will be worked independently.

Also to note, there is a beta driver out. I haven't heard if it fixes anything but I figured you should know.


CryingDestinyGaming said:
I have the same issues with the elgato HD60 Pro
Specs:
AMD FX-6300 Six-Core Processor 3.50GHz
8gb RAM
AMD Radeon Dual-X R9 270

My logfile: https://gist.github.com/a3ef40547df781687f15
Click to expand...

"opencl=true" dont do this during tests. in fact, the command is negotiable if it makes a difference a lesser presets so I would just remove it.

See above for extra info.

BMitGames said:
I am also having the same exact issues. It was working fine on Obs before and this has only been a resent problem.
Specs:
Intel Core i7-6700K Quad-Core Processor 4.00GHz
16gb RAM
GTX 980 Ti

Logfile: https://gist.github.com/c81f392f995a3bab2d49
Click to expand...

your bitrate and buffer need to match, please see above as well

Code: 
18:24:19:     max bitrate: 2500
18:24:19:     buffer size: 1200

Ripley555 said:
I also have this exact same issue. I have been tearing my hair out all week trying to figure out what is going on. I tossed settings around like crazy in OBS and nothing seems to make any difference. Even if I go with the bear minimum stream quality settings.
Click to expand...

See above.
 
Videophile

Videophile

Elgato
Hey guys,

Just to confirm, you are all using the HD60 Pro. NOT The HD60. Right?

We'd like to figure out what is going on. The OBS logs are very useful and I thank you for posting them, but we need just a little bit more information.

Elgato has its own reporting tool which collects some more in-depth logs and info about your system.

Please download it and run it. There is no need to include crash or memory dumps.

https://help.elgato.com/customer/po...do-i-use-the-elgato-windows-reporter-utility-

Once you have the supportinfo.zip file, please upload it to a filesharing site(Google drive, Box, Dropbox preffered) and private message me the link.
 
Videophile

Videophile

Elgato
Hey guys,

Any chance you could upload some logs? Would be really useful in figuring out what is going wrong.

Elgato has its own reporting tool which collects some more in-depth logs and info about your system.

Please download it and run it. There is no need to include crash or memory dumps.

https://help.elgato.com/customer/po...do-i-use-the-elgato-windows-reporter-utility-

Once you have the supportinfo.zip file, please upload it to a filesharing site(Google drive, Box, Dropbox preffered) and private message me the link.
 
Videophile

Videophile

Elgato
Hey guys,

We've nailed down at least one issue where stuttering may occur.

If you set a custom resolution/FPS, and change it to 720p, you will get stuttering. Changing/using custom resolution/FPS is unnecessary and please uncheck the box if you are using it. The resolution and FPS settings should be configured via the Elgato config panel.

3g3zBhs.png
 
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