@LtRoyalShrimp sounds good! would you like memory dump and software crash dump as well?
Question / Help Elgato HD60 Pro capture issue
- Thread starter chocoemo
- Start date
Videophile
Elgato
Nope. :)
Videophile
Elgato
Totally fine.
Videophile
Elgato
OOAAHAHHHKkk.
After taking a look at the logs:
- Uninstall the Game Capture software, following this guide.
- After its uninstalled, reboot PC, then install the latest game capture software from this link.
- Install it, then reboot again. New firmware may be loaded on the HD60 Pro. If so, you will be prompted to reboot.
- Now add the Pro in OBS and see if issue is fixed
- If not, in OBS, set the res/fps to custom, and set them to 1080p, and 59.94fps. According to the logs it seems the Pro is stuck on starting in 720p somehow.
- If still not fixed, let me know.
After taking a look at the logs:
- Uninstall the Game Capture software, following this guide.
- After its uninstalled, reboot PC, then install the latest game capture software from this link.
- Install it, then reboot again. New firmware may be loaded on the HD60 Pro. If so, you will be prompted to reboot.
- Now add the Pro in OBS and see if issue is fixed
- If not, in OBS, set the res/fps to custom, and set them to 1080p, and 59.94fps. According to the logs it seems the Pro is stuck on starting in 720p somehow.
- If still not fixed, let me know.
Well you got it, my man! Wondering if it's the newest drivers that worked for me, since I was rocking 1.1.0.160 previously, but I'm not going to to test theories here. I'm content. I definitely appreciate @Adrian Schofield @LtRoyalShrimp for taking time to help out!
Hopefully @chocoemo will yield same results.
Hopefully @chocoemo will yield same results.
Videophile
Elgato
He should follow the same steps I posted and see what happens.
Seems like that fixed it for me as well. Do you know if there will be something done to prevent the pro from being stuck in that 720p state when you start it? I mean I know it's not a common issue but I figure it'd be worth fixing anyways lol. Regardless, thank you @Adrian Schofield and @LtRoyalShrimp for the help. It's much appreciated and I'm sure others will be happy to see a solution.
Adrian Schofield
Member
Great stuff guys I'm glad it's all working, thanks @LtRoyalShrimp for sorting all that out.
CheezhOffcial
New Member
Guys, I'm struggling on this also, I have 2 elgato pro's, the latest elgato, obs and drivers. The console source is on obs, but my lumix g7 is not showing it says 'one moment please' It is located in obs but it doesn't show anything. Could someone help me please ! :)
popcorn9499
New Member
@CheezhOffcial You realise how old the thread is right?
Videophile
Elgato
Please make a new thread and don't necro old ones. Thank you.