Question / Help Disconnecting randomly while using OBS

J

Justin Peterss

Member
I did download it, I dont connect but i still get lag spikes every few minutes. I grabbed my moms modem to see if that was the problem. Will update and see if disconnects
 
J

jeremy

Member
Justin Peterss said:
I did download it, I dont connect but i still get lag spikes every few minutes. I grabbed my moms modem to see if that was the problem. Will update and see if disconnects
Click to expand...

Charter gave me a brand new modem since mine was older and problem still happen afterwards.
 
J

jeremy

Member
Harold said:
Don't use 3rd party sites to obtain old versions, they may bundle malware.

Also, post screenshots of the results from http://www.teamliquid.net/forum/tech-support/478845-twitchtest-twitch-bandwidth-tester
Click to expand...

rtt.png
 
Harold

Harold

Active Member
Those quality numbers are very low. Try some of the longer tests as well, see if any of them improve/get worse.
That utility does a full-route check between you and the twitch servers, not just stuff in the last mile like you've been testing.
 
J

jeremy

Member
Harold said:
Those quality numbers are very low. Try some of the longer tests as well, see if any of them improve/get worse.
That utility does a full-route check between you and the twitch servers, not just stuff in the last mile like you've been testing.
Click to expand...


showrtt.png
 
Harold

Harold

Active Member
Now that I double check the distances and numbers, it looks more and more like a problem outbound from charter.

Wisconsin should be getting RTT numbers in the low 30ms range to chicago based soley on physical distance.

Other factors include the fact that I'm in nova scotia canada and get RTT times under 100 for all servers in the "United States" section of the list.

Realistically, you should not be getting the RTT numbers you are unless something is wrong the next hop out from charter.

upload_2015-11-15_18-15-42.png
 
J

jeremy

Member
Definitely has to be Charter. I just streamed which was Texas, it dropped out after ten minutes. Internet stays running but stream lags and stops as well as game.
 
J

jeremy

Member
Where do we go about this, what do I tell Charter? Odd that pass year no problems and now their is problems. What could I do to have them "fix" the situation.
 
Harold

Harold

Active Member
Hard to say at this point, but there's no real excuse for an american service provider to be getting any rtt times domestically above about 100ms.

It may be something at their interconnect points with their upstream providers though.
 
J

Justin Peterss

Member
I contacted charter and someone is coming to my house today to look things over. They live chat person said that there was some bad lines in my area so hopefully they can fix this thing.
 
J

jeremy

Member
Justin Peterss said:
I contacted charter and someone is coming to my house today to look things over. They live chat person said that there was some bad lines in my area so hopefully they can fix this thing.
Click to expand...

Justin let me know if it fixes anything and what exactly they did to 'fix' the problem.

My buddy from half hour away went home last night and I gave him the download to test the connection to Twitch like I did previously and his results were much better. Keep in mind he also uses the same Charter Internet just lives half hour away. Here are his results:

buddytest.png
 
R

R1CH

Forum Admin
Developer
RTTs from TwitchTest are not suitable for comparison, they are too easily influenced by software factors. I think it was a mistake to include them.
 
Harold

Harold

Active Member
Perhaps, but there's still no legitimate excuse for charter customers to be getting RTTs over 100 to servers in the US if their network and upstream are all functioning properly.
 
J

Justin Peterss

Member
So charter just let me house. He ran every test that he could and everything came back with no flaws. I'm pretty dumbfounded at this point. My next step is to delete the network card drivers and reinstall them, if that doesn't work then I'll try a new computer. Anyone else have any suggestions?
 
Harold

Harold

Active Member
Unfortunately, that is STILL only last mile fixes, where I don't think the problem is. If you don't have any other options for internet providers, even using a cellular internet stick (at least temporarily) may be worth trying.
 
J

jeremy

Member
Justin Peterss said:
So charter just let me house. He ran every test that he could and everything came back with no flaws. I'm pretty dumbfounded at this point. My next step is to delete the network card drivers and reinstall them, if that doesn't work then I'll try a new computer. Anyone else have any suggestions?
Click to expand...

No way in heck it's your computer or OUR computer unless potential spyware or some shit, doubtful.

However, I did see a thread awhile back in March where a guy had same issue as us and was from Charter said he was going to reinstall his operating system to scratch and see if that worked, and he never replied back and that was back in March. Assuming that possibly worked?


Going to take my computer to my buddy's house that is half hour away and try streaming on it. He said his stream was fine when he did it on his computer so it'll break down some potential I guess?
 
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