Question / Help Disconnecting randomly while using OBS

Carrie Evans

New Member
Guys, I read the whole thread. It was like reading a script for an intense movie. I was really hoping you would have a solution at the end; because I am having the EXACT same problem. I'm in St. Louis, MO using Charter. When I use OBS, I can sometimes stream for 4 hours, then it d/c every few minutes. Other times I can't even reach an hour without it d/c and then every few minutes after that. I've had more luck using the default program that comes with my Elgato HD 60. It seems to disconnect very rarely when I use that; but would much rather use OBS so I can customize my stream. I'm very sorry you've had all this trouble with Charter techs and buying new things; but I'm very happy you've already done this legwork. I don't have much money to throw around for trail and error.

All this to say, I'll be trying out different things- as much as I can- and will let you know if anything works for me. I just wish a guru from OBS/Twitch could give us the answers we need.
 

dodgepong

Administrator
Community Helper
There is a whole thread of recommendations stickied here: https://obsproject.com/forum/threads/dropped-frames-disconnecting-lag-read-this-first.8870/

The bottom line, though, is that there isn't anything else we can do to help other than give such recommendations. What do you want us to do, fly out to your house and run diagnostics? Re-dig your internet cables?

Disconnections and dropped frames have already been dealt with as much as possible from the software side. The networking code has not changed in ages. There isn't anything that can be changed on the OBS side anymore that can help with this.

Here is the list of things that could be going wrong:

* Some weird software on your computer reducing network connectivity (AV software, firewall software, another program sucking your bandwidth away, etc.)
* Your network card (drivers, weird networking software, etc.)
* The cable between your network card and your router
* Your router (faulty hardware, network congestion, poor configuration)
* The cable between your router and your modem
* Your modem (faulty hardware, poor configuration)
* The cable between your modem and your wall
* Your ISP (throttling/shaping/QoS, congestion, poor configuration, routing to Twitch)
* Twitch's servers (connection to your ISP, heavy load, any number of things)
 
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Osiris

Active Member
We understand that.. You guys cant even give recommendations. We just don't know what to do and are using this thread because its the first place people with the same problem are going.

We can give recommendations, the thread dodgepong linked is full of them. But we don't like having to repeat the same recommendations over and over, hence the existence of that thread.
 
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