Bug Report Can't capture anything. Can't preview/stream. Crash ( unhandled exception: 80000003 )

J

jules le moal

New Member
Hi there,

I've been streaming fine for 2 weeks, and since 2 or 3 days, i just can't start streaming or previewing anything.

i've done bunch of different thing on the computer, so it might be because of one of the changes.

Is this crash report helping you resolving my problem ??

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\syswow64\kernelbase.dll' module.

**** UNHANDLED EXCEPTION: 80000003
Fault address: 75F7322C (c:\windows\syswow64\kernelbase.dll)
OBS version: Open Broadcaster Software v0.657b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
003CF2F0 75F7322C 00000374 00007532 0000138B 0015051A kernelbase.dll!0x75f7322c
003CF300 00F89EAA 00000000 00000000 75236FC6 003CF474 obs.exe!OBS::Stop+0x19a
003CF34C 00F875D7 00000000 00FAFBB0 BF010C00 00000001 obs.exe!OBS::ToggleCapturing+0x37
003CF360 00FB0AD5 00180526 00000111 0000138B 0015051A obs.exe!OBS::OBSProc+0xf25
003CF47C 752262FA 00FAFBB0 00180526 00000111 0000138B user32.dll!0x752262fa
003CF4A8 75226D3A 00000000 00FAFBB0 00180526 00000111 user32.dll!0x75226d3a
003CF520 7522966E 01110FD0 00000000 00FAFBB0 0000138B user32.dll!0x7522966e
003CF564 752296D5 00180526 00000111 0000138B 0015051A user32.dll!0x752296d5
003CF588 6E1445A1 00460EF8 00000000 0015051A 00460EF8 comctl32.dll!0x6e1445a1
003CF5A8 6E144603 54010001 00000001 00000000 6E0CB4A9 comctl32.dll!0x6e144603
003CF5C4 6E14448D 0015051A 00000202 00000000 000B0057 comctl32.dll!0x6e14448d
003CF624 752262FA 6E0CB4A9 0015051A 00000202 00000000 user32.dll!0x752262fa
003CF650 75226D3A 00000000 6E0CB4A9 0015051A 00000202 user32.dll!0x75226d3a
003CF6C8 752277D3 6E0CB4A9 00000000 003CF760 7524C82E user32.dll!0x752277d3
003CF72C 7522789A 003CF814 004533A0 0BFC0391 752278F2 user32.dll!0x7522789a
003CF73C 7524C82E 00180526 00000000 00000000 0000000A user32.dll!0x7524c82e
003CF768 00F7B4DD 00F30000 00000000 004036E5 0000000A obs.exe!WinMain+0xabd
003CFC48 00FCDB3A FFFDE000 003CFCD8 77089882 FFFDE000 obs.exe!__tmainCRTStartup+0xfd
003CFC94 7606337A FFFDE000 7735428E 00000000 00000000 kernel32.dll!0x7606337a
003CFCA0 77089882 00FCDA33 FFFDE000 00000000 00000000 ntdll.dll!0x77089882
003CFCE0 77089855 00FCDA33 FFFDE000 00000000 00000000 ntdll.dll!0x77089855

Video thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
0D65F138 6E6C7F19 6E6C80DA 004F1E94 0D65F164 56D36C3B nvumdshim.dll!0x6e6c7f19
0D65F150 56D36D91 004F9410 00000000 FFFFFFFF 004F9410 igd10iumd32.dll!0x56d36d91
0D65F164 56A899EE 004F9410 00000003 0567E600 00000000 igd10iumd32.dll!0x56a899ee
0D65F198 56A88324 00000000 00000000 00000000 004FD830 igd10iumd32.dll!0x56a88324
0D65F1C4 56A82ADD 004F9410 00000003 00000000 0D65F24C igd10iumd32.dll!0x56a82add
0D65F1E4 56D41550 0567E0A8 004FD480 56D273D7 0D65F2B8 igd10iumd32.dll!0x56d41550
0D65F22C 56D43D43 0D65F24C 004F9410 0567E0A8 00000000 igd10iumd32.dll!0x56d43d43
0D65F248 6E6CD2F6 0D65F28C 004F263C 0D65F3E0 00455868 nvumdshim.dll!0x6e6cd2f6
0D65F27C 6E6CA780 0D65F3B4 0D65F610 0044D8D8 00000000 nvumdshim.dll!0x6e6ca780
0D65F364 6E6D057E 0D65F484 00000000 004F1E94 0D65F4B8 nvumdshim.dll!0x6e6d057e
0D65F468 6E6CDD3C 0D65F484 00000000 004F1E94 0D65F4B0 nvumdshim.dll!0x6e6cdd3c
0D65F47C 6E6BAF88 0D65F4D8 D5C0A496 056C8A60 004E9FD0 nvumdshim.dll!0x6e6baf88
0D65F4C0 5C7ADEAD 004E9FD0 057B7478 02D5EC98 0D65F610 d3d11.dll!0x5c7adead
0D65F544 5D833B21 00000001 00000000 00000000 00000000 dxgi.dll!0x5d833b21
0D65FA28 5D831C2E 056C8A60 00000000 00000000 00000000 dxgi.dll!0x5d831c2e
0D65FA84 00F8FA19 7606337A 00000000 0D65FE1C 77089882 obs.exe!OBS::MainCaptureLoop+0x1649
0D65FDD4 00F8CD05 00000000 0D65FE1C 77089882 00000000 obs.exe!OBS::MainCaptureThread+0x5
0D65FDD8 7606337A 00000000 7A6C404A 00000000 00000000 kernel32.dll!0x7606337a
0D65FDE4 77089882 00F8CD00 00000000 00000000 00000000 ntdll.dll!0x77089882
0D65FE24 77089855 00F8CD00 00000000 00000000 00000000 ntdll.dll!0x77089855

A minidump was saved to C:\Users\Legylith\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-12-14_3.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

----------------------------------------------------------------------------------------------------------------------------------------------------------------
 
J

jules le moal

New Member
I Still have a crash after installing you're version, except this time it only stops responding, It doesn't fully crash, so i don't have a report to show.

This time it does not crash on starting or previewing the stream but whenever i try to add a source ( window capture and game capture ).
It also crash if i try applying any change in the settings of the application.

Any ideas ?
 

Attachments

  • Crash screen.png
    Crash screen.png
    371.9 KB · Views: 12
J

jules le moal

New Member
Still not able to do anything on both version of OBS, it keeps freezing or crashing, depending on the version I'm runing.

Here are some dump files i finally found.
 

Attachments

  • OBSCrashDump2015-12-14_1.dmp
    597.3 KB · Views: 24
  • OBSCrashLog2015-12-14_1.txt
    4.4 KB · Views: 11
J

jules le moal

New Member
17:29:15: Settings::Video: Enabling Aero
17:30:03: Open Broadcaster Software v0.657b - 32bit (´・ω・｀)
17:30:03: -------------------------------
17:30:03: CPU Name: Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz
17:30:03: CPU Speed: 2893MHz
17:30:03: Physical Memory: 4095MB Total, 4095MB Free
17:30:03: stepping id: 3, model 60, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 2
17:30:03: monitor 1: pos={0, 0}, size={1920, 1080}
17:30:03: Windows Version: 6.1 Build 7601 (revision 19045)
17:30:03: Aero is Enabled
17:30:03: -------------------------------
17:30:03: OBS Modules:
17:30:03: Base Address Module
17:30:03: 00FE0000 OBS.exe
17:30:03: 645B0000 OBSApi.dll
17:30:03: 63D30000 DShowPlugin.dll
17:30:03: 63D00000 GraphicsCapture.dll
17:30:03: 63CD0000 NoiseGate.dll
17:30:03: 63CB0000 PSVPlugin.dll
17:30:03: 63C90000 scenesw.dll
17:30:03: ------------------------------------------
17:30:03: Adapter 1
17:30:03: Video Adapter: NVIDIA GeForce GTX 860M
17:30:03: Video Adapter Dedicated Video Memory: 2092826624
17:30:03: Video Adapter Shared System Memory: 2147610624
17:30:03: Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
17:30:03: ------------------------------------------
17:30:03: Adapter 2
17:30:03: Video Adapter: NVIDIA GeForce GTX 860M
17:30:03: Video Adapter Dedicated Video Memory: 2092826624
17:30:03: Video Adapter Shared System Memory: 2147610624
17:30:03: =====Stream Start: 2015-12-14, 17:30:03===============================================
17:30:03: Multithreaded optimizations: On
17:30:03: Base resolution: 1920x1080
17:30:03: Output resolution: 1920x1080
17:30:03: ------------------------------------------
17:30:03: Loading up D3D10 on NVIDIA GeForce GTX 860M (Adapter 1)...
17:30:06: ------------------------------------------
17:30:06: Audio Format: 48000 Hz
17:30:06: ------------------------------------------
17:30:06: Audio Channels: 2 Ch
17:30:06: Playback device Default
17:30:06: ------------------------------------------
17:30:06: Using desktop audio input: Speakers (Realtek High Definition Audio)
17:30:06: Global Audio time adjust: 0
17:30:06: ------------------------------------------
17:30:06: Using auxilary audio input: Microphone (Realtek High Definition Audio)
17:30:06: Mic time offset: 0
17:30:06: ------------------------------------------
17:30:06: Audio Encoding: AAC
17:30:06: bitrate: 128
17:30:06: Using bitmap image
17:30:06: Scene buffering time set to 700
17:30:06: ------------------------------------------
17:30:06: Video Encoding: x264
17:30:06: fps: 30
17:30:06: width: 1920, height: 1080
17:30:06: preset: veryfast
17:30:06: profile: main
17:30:06: keyint: 60
17:30:06: CBR: yes
17:30:06: CFR: yes
17:30:06: max bitrate: 1000
17:30:06: buffer size: 1000
17:30:06: ------------------------------------------
17:30:09: Total frames encoded: 0, total frames duplicated: 0 (0.00%)
17:30:39: WARNING: Forcibly terminating a thread after 30002 ms timeout!
 
J

jules le moal

New Member
I'm still having the same issue after unistalling, reinstalling, reseting parameters....

here is again the crash report together with the dump and log.

Thx in advance for any help.

**************************************************************************************


OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\syswow64\kernelbase.dll' module.

**** UNHANDLED EXCEPTION: 80000003
Fault address: 7572322C (c:\windows\syswow64\kernelbase.dll)
OBS version: Open Broadcaster Software v0.657b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
0045EE00 7572322C 00000574 00007532 00001397 00020128 kernelbase.dll!0x7572322c
0045EE10 01429EAA 00000000 00000000 77296FC6 0045EF8C obs.exe!OBS::Stop+0x19a
0045EE5C 014275D7 00000000 0144FBB0 00000001 00000018 obs.exe!OBS::ToggleCapturing+0x37
0045EE70 01450ABE 77286D51 22D00C20 0045EFB8 772862FA obs.exe!OBS::OBSProc+0xf0e
0045EF84 77286D91 0144FBB0 00020280 00000111 00001397 user32.dll!0x77286d91
0045EFC0 77286D3A 00000000 0144FBB0 00020280 00000111 user32.dll!0x77286d3a
0045F038 7728966E 015B80B0 00000000 0144FBB0 00001397 user32.dll!0x7728966e
0045F07C 772896D5 00020280 00000111 00001397 00020128 user32.dll!0x772896d5
0045F0A0 6F3445A1 00570D38 00000000 00020128 00570D38 comctl32.dll!0x6f3445a1
0045F0C0 6F344603 54010000 00000001 00000000 6F2CB4A9 comctl32.dll!0x6f344603
0045F0DC 6F34448D 00020128 00000202 00000000 000F0026 comctl32.dll!0x6f34448d
0045F13C 772862FA 6F2CB4A9 00020128 00000202 00000000 user32.dll!0x772862fa
0045F168 77286D3A 00000000 6F2CB4A9 00020128 00000202 user32.dll!0x77286d3a
0045F1E0 772877D3 6F2CB4A9 00000000 0045F278 772AC82E user32.dll!0x772877d3
0045F244 7728789A 0045F32C 00565F28 047E07BD 772878F2 user32.dll!0x7728789a
0045F254 772AC82E 00020280 00000000 00000000 00000001 user32.dll!0x772ac82e
0045F280 0141B4DD 013D0000 00000000 005136E5 00000001 obs.exe!WinMain+0xabd
0045F764 0146DB3A FFFDE000 0045F7F4 77C89882 FFFDE000 obs.exe!__tmainCRTStartup+0xfd
0045F7B0 7700337A FFFDE000 77EE2343 00000000 00000000 kernel32.dll!0x7700337a
0045F7BC 77C89882 0146DA33 FFFDE000 00000000 00000000 ntdll.dll!0x77c89882
0045F7FC 77C89855 0146DA33 FFFDE000 00000000 00000000 ntdll.dll!0x77c89855

Video thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
09EEF0E0 63C39B2A 0438A750 00000003 043A4150 00000000 igd10iumd32.dll!0x63c39b2a
09EEF108 63C38324 00000000 00000000 00000000 0438EB68 igd10iumd32.dll!0x63c38324
09EEF134 63C32ADD 0438A748 00000003 00000000 09EEF1BC igd10iumd32.dll!0x63c32add
09EEF154 63EF1550 043A3BF8 0438E7B8 63ED73D7 09EEF228 igd10iumd32.dll!0x63ef1550
09EEF19C 63EF3D43 09EEF1BC 0438A748 043A3BF8 00000000 igd10iumd32.dll!0x63ef3d43
09EEF1B8 641ED2F6 09EEF1FC 0436E224 09EEF350 05509748 nvumdshim.dll!0x641ed2f6
09EEF1EC 641EA780 09EEF324 09EEF580 043BE810 00000000 nvumdshim.dll!0x641ea780
09EEF2D4 641F057E 09EEF3F4 00000000 0436DA7C 09EEF428 nvumdshim.dll!0x641f057e
09EEF3D8 641EDD3C 09EEF3F4 00000000 0436DA7C 09EEF420 nvumdshim.dll!0x641edd3c
09EEF3EC 641DAF88 09EEF448 2B7B08C6 0567C070 04365FC0 nvumdshim.dll!0x641daf88
09EEF430 642EDEAD 00365FC0 056F5258 00000000 09EEF580 d3d11.dll!0x642edead
09EEF4B4 6AB83B21 00000001 00000000 00000000 00000000 dxgi.dll!0x6ab83b21
09EEF998 6AB81C2E 0567C070 00000000 00000000 00000000 dxgi.dll!0x6ab81c2e
09EEF9F4 0142FA19 7700337A 00000000 09EEFD80 77C89882 obs.exe!OBS::MainCaptureLoop+0x1649
09EEFD38 0142CD05 00000000 09EEFD80 77C89882 00000000 obs.exe!OBS::MainCaptureThread+0x5
09EEFD3C 7700337A 00000000 7E452937 00000000 00000000 kernel32.dll!0x7700337a
09EEFD48 77C89882 0142CD00 00000000 00000000 00000000 ntdll.dll!0x77c89882
09EEFD88 77C89855 0142CD00 00000000 00000000 00000000 ntdll.dll!0x77c89855

A minidump was saved to C:\Users\Legylith\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-12-14_3.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

**********************************************************************************************************************
 

Attachments

  • OBSCrashDump2015-12-14_3.dmp
    458.9 KB · Views: 32
  • OBSCrashLog2015-12-14_3.txt
    4.1 KB · Views: 9
  • 2015-12-14-2228-19.log
    3.5 KB · Views: 12
J

jules le moal

New Member
To be more precise :

When I try to preview or start stream it does not appear on the obs window. And it does not connect to twitch.
Then when i stop it, it freezes.

Can someone help me out ? It really is frustrating...
 
J

jules le moal

New Member
Still have trouble with this.

I tried reinstalling graphics drivers, reset settings, reinstall OBS older version, new version, multiplatform version.

I followed the guide for Nvidia laptop user, and tfew other different fix for similar issues that I read on the forums.


Has anyone any idea ????
 

Attachments

  • 2015-12-16-0010-02.log
    3.1 KB · Views: 10
  • OBSCrashLog2015-12-15_1.txt
    4.6 KB · Views: 9
  • OBSCrashDump2015-12-15_1.dmp
    612.8 KB · Views: 35
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