Question / Help Avermedia Live Ultra Gamer freezing image in OBS Studio (suddenly for no apparent cause)


New Member
Hello forum friends.
For more than 2 weeks, I have been having a problem between the AVERMEDIA LIVE ULTRA GAMER (GC553) card with OBS Studio.

During gameplay, the capture card completely freezes the image.
On television, with the console connected, shows no problem, image appears normally.
But in OBS, unfortunately, it freezes in a matter of minutes.

I tested it on another computer with a new OBS installation and even on LINUX and apparently had no problems.
I formatted my computer, put my programs back together with Avermedia and OBS Studio, and to my astonishment, the card freeze during livestreams after a while.

Could you guide me in what might be causing this effect?

I send log file of the last livestream I made. (register log file)



New Member
Windows 10 in same PC after (or before) windows reset (format) = freeze OBS.
There is no right time for freezing. It can be take up to 1h or in 15 minutes.
USB incompatibility? Motherboard dell?

Mobo Dell 07PR60
Chipset Ryzen SOC
16gb RAM DDR4 2400mhz
Radeon RX580 4GB
Corsair 750W PFC