Question / Help 2 problems since switching to quick sync

DeathWhitch

DeathWhitch

Member
I have two problems, both I have searched for and found no solution to. Maybe I missed it but I'm tired of googling and searching forums so I'll try my own thread

The first is qsvhelper.exe crash. I get "Error: QSVHelper.exe was killed, encode failed" after 20mins or so of streaming no matter what my settings or bitrate are.here is the log for that one


Code: 
03:54:58: CLR host plugin strings not found, dynamically loading 4 strings
03:54:58: CLRHost::Initialize() attempting to load and start the .NET runtime (null)
03:54:58: CLRHost::Initialize() Found version v2.0.50727 .NET runtime
03:54:58: CLRHost::Initialize() Found version v4.0.30319 .NET runtime
03:54:58: CLRHost::Initialize() attempting to use v4.0.30319 .NET runtime
03:54:58: CLRHost::LoadInteropLibrary() load the assembly plugins\CLRHostPlugin\CLRHost.Interop.dll
03:54:58: CLRHost::LoadPlugins() attempting to load the plugin assembly CLRBrowserSourcePlugin
03:54:58: CLRHost::LoadPlugins() successfully added CLR plugin [Type: CLRBrowserSourcePlugin.CLRBrowserSourcePlugin, Name: CLR Browser Source Plugin]
03:55:04: CUDA loaded successfully
03:55:04: 1 CUDA capable devices found
03:55:04: [ GPU #0 - < GeForce GTX 760 > has Compute SM 3.0, NVENC Available ]
03:55:37: Settings::Video: Enabling Aero
04:03:16: Open Broadcaster Software v0.638b - 32bit (´・ω・｀)
04:03:16: -------------------------------
04:03:16: CPU Name: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
04:03:16: CPU Speed: 3467MHz
04:03:16: Physical Memory:  4095MB Total, 4095MB Free
04:03:16: stepping id: 9, model 58, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 4
04:03:16: monitor 1: pos={0, 0}, size={1920, 1080}
04:03:16: monitor 2: pos={-1440, 0}, size={1440, 900}
04:03:16: Windows Version: 6.1 Build 7601 S
04:03:16: Aero is Enabled
04:03:16: -------------------------------
04:03:16: OBS Modules:
04:03:16: Base Address     Module
04:03:16: 00DF0000         OBS.exe
04:03:16: 6C180000         OBSApi.dll
04:03:16: 73350000         CLRHostPlugin.dll
04:03:16: 6C050000         DShowPlugin.dll
04:03:16: 6C560000         GraphicsCapture.dll
04:03:16: 6C020000         NoiseGate.dll
04:03:16: 722E0000         PSVPlugin.dll
04:03:16: ------------------------------------------
04:03:16: Adapter 1
04:03:16:   Video Adapter: NVIDIA GeForce GTX 760
04:03:16:   Video Adapter Dedicated Video Memory: 3221225472
04:03:16:   Video Adapter Shared System Memory: 1073676288
04:03:16:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
04:03:16: ------------------------------------------
04:03:16: Adapter 2
04:03:16:   Video Adapter: Intel(R) HD Graphics 4000
04:03:16:   Video Adapter Dedicated Video Memory: 67108864
04:03:16:   Video Adapter Shared System Memory: 1711276032
04:03:16:   Video Adapter Output 1: pos={-1440, 0}, size={1440, 900}, attached=true
04:03:16: =====Stream Start: 2015-01-08, 04:03:16===============================================
04:03:16:   Multithreaded optimizations: On
04:03:16:   Base resolution: 1920x1080
04:03:16:   Output resolution: 1280x720
04:03:16: ------------------------------------------
04:03:16: Loading up D3D10 on NVIDIA GeForce GTX 760 (Adapter 1)...
04:03:16: ------------------------------------------
04:03:16: Audio Format: 48000 Hz
04:03:16: ------------------------------------------
04:03:16: Audio Channels: 2 Ch
04:03:16: Playback device Default
04:03:16: ------------------------------------------
04:03:16: Using desktop audio input: Speakers (Realtek High Definition Audio)
04:03:16: Global Audio time adjust: 0
04:03:16: ------------------------------------------
04:03:16: Using auxilary audio input: Microphone (USB Camera-B4.09.24.1)
04:03:17: Using unknown speaker setup: 0x4, 0 channels
04:03:17: Mic time offset: 0
04:03:17: ------------------------------------------
04:03:17: Audio Encoding: AAC
04:03:17:     bitrate: 160
04:03:17: Using text output
04:03:17: Using text output
04:03:17: Using bitmap image
Warning -- DShowPlugin: Invalid audio device: name 'Microphone (USB Camera-B4.09.24', path '(null)'
04:03:17: DShowPlugin: No audio pin, result = 80004005
04:03:17: ------------------------------------------
04:03:17:     device: PS3Eye Camera,
04:03:17:     device id PS3Eye Camera,
04:03:17:     chosen type: RGB32, usingFourCC: false, res: 640x480 - 640x480, frameIntervals: 333333-333333
04:03:17:     use buffering: false - 0, fourCC: 00000000
04:03:17:     audio device: Microphone (USB Camera-B4.09.24,
04:03:17:     audio device id (null),
04:03:17:     audio time offset 0,
04:03:17:
04:03:17: Using directshow input
04:03:17: Using text output
04:03:17: Using graphics capture
04:03:17: Using graphics capture
04:03:17: Using graphics capture
04:03:17: CLRHost:: Browser 2: Status message:
04:03:17: ------------------------------------------
04:03:17:     device: Elgato Game Capture HD,
04:03:17:     device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
04:03:17:     chosen type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 166833-166833
04:03:17:     use buffering: true - 0, fourCC: 'UYVY'
04:03:17:
04:03:17:     device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
04:03:17: CLRHost:: Browser 3: Status message:
04:03:17: Using directshow input
04:03:17: Using anti-cheat hooking for game capture
04:03:17: Scene buffering time set to 700
04:03:17: Found QSV hardware support
04:03:18: ------------------------------------------
04:03:18: QSV version 1.8 using MFX_IMPL_HARDWARE_ANY | MFX_IMPL_VIA_D3D9 (actual: MFX_IMPL_HARDWARE2 | MFX_IMPL_VIA_D3D9)
04:03:18: Using 13 bitstreams and 16 frame buffers
04:03:18: ------------------------------------------
04:03:18: Video Encoding: QSV
04:03:18:     fps: 30
04:03:18:     width: 1280, height: 720
04:03:18:     target-usage: MFX_TARGETUSAGE_1_BEST_QUALITY
04:03:18:     profile: MFX_PROFILE_AVC_MAIN
04:03:18:     CBR: yes
04:03:18:     CFR: yes
04:03:18:     max bitrate: 2000
04:03:18:     buffer size: 2000
04:03:18:     rate control: CBR
04:03:18: ------------------------------------------
04:03:18: CLRHost:: Browser 1: Status message:
04:03:18: CLRHost:: Browser 4: Status message:
04:03:48: Trying to hook process: BorderlandsPreSequel.exe
04:03:48: SharedTexCapture hooked
04:08:17: Error: all frames are in use
04:08:17: Error: all frames are in use
04:08:17: Error: all frames are in use
04:08:17: Error: all frames are in use
04:08:18: Error: all frames are in use
04:08:18: Error: all frames are in use
04:08:18: Error: all frames are in use
04:08:18: Error: all frames are in use
04:08:18: Error: all frames are in use
04:08:18: Error: all frames are in use
04:08:18: Error: all frames are in use
04:08:18: Error: all frames are in use
04:08:18: Error: all frames are in use
04:08:18: Error: all frames are in use
04:08:18: Error: all frames are in use
04:08:18: Error: all frames are in use
Warning -- Terminating QSVHelper.exe after timeout

Error: QSVHelper.exe was killed, encode failed
04:08:19: Error: all frames are in use
04:08:19: Error: all frames are in use

The second concerns window capture. It now only captures whatever was in the window when capture began and then nothing else. Like a screenshot of the window at start of capture and thats it. Example when using it for twitch chat window it captures the chat window but doesn't update the chat box as people continue to chat, oddly enough my mouse pointer can still be seen moving around the window but the window contents itself are not being updated live. this happens now even if I switch back to x264

Any help would is appreciated and thanks in advance guys
 
I might have the same issue. It so happens that I have the same CPU and GPU that you do, and I encode audio with the same codec and bitrate.

Code: 
21:26:26: Open Broadcaster Software v0.651b - 64bit (　^ω^)
21:26:26: -------------------------------
21:26:26: stepping id: 9, model 58, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 4
21:26:26: monitor 1: pos={0, 0}, size={1920, 1080}
21:26:26: monitor 2: pos={1920, 0}, size={1024, 768}
21:26:26: Windows Version: 6.1 Build 7601 S
21:26:26: Aero is Enabled
21:26:26: -------------------------------
21:26:26: OBS Modules:
21:26:26: Base Address     Module
21:26:26: 000000003FC10000 OBS.exe
21:26:26: 00000000FAD20000 OBSApi.dll
21:26:26: 00000000FB170000 DShowPlugin.dll
21:26:26: 00000000FB2C0000 GraphicsCapture.dll
21:26:26: 00000000FB140000 NoiseGate.dll
21:26:26: 00000000FACF0000 PSVPlugin.dll
21:26:26: 00000000FACC0000 scenesw.dll
21:26:26: ------------------------------------------
21:26:26: Adapter 1
21:26:26:   Video Adapter: NVIDIA GeForce GTX 760
21:26:26:   Video Adapter Dedicated Video Memory: 2087387136
21:26:26:   Video Adapter Shared System Memory: 2147807232
21:26:26:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
21:26:26: ------------------------------------------
21:26:26: Adapter 2
21:26:26:   Video Adapter: Intel(R) HD Graphics 4000
21:26:26:   Video Adapter Dedicated Video Memory: 1073741824
21:26:26:   Video Adapter Shared System Memory: 771751936
21:26:26:   Video Adapter Output 1: pos={1920, 0}, size={1024, 768}, attached=true
21:26:26: =====Stream Start: 2015-03-31, 21:26:26===============================================
21:26:26:   Multithreaded optimizations: On
21:26:26:   Base resolution: 1920x1080
21:26:26:   Output resolution: 1920x1080
21:26:26: ------------------------------------------
21:26:26: Loading up D3D10 on NVIDIA GeForce GTX 760 (Adapter 1)...
21:26:26: ------------------------------------------
21:26:26: Audio Format: 48000 Hz
21:26:26: ------------------------------------------
21:26:26: Audio Channels: 2 Ch
21:26:26: Playback device Default
21:26:26: ------------------------------------------
21:26:26: Using desktop audio input: Speakers (Realtek High Definition Audio)
21:26:26: Global Audio time adjust: 0
21:26:27: Using 5.1 speaker setup
21:26:27: ------------------------------------------
21:26:27: Using auxilary audio input: Microphone (Blue Snowball)
21:26:27: Mic time offset: 0
21:26:27: ------------------------------------------
21:26:27: Audio Encoding: AAC
21:26:27:     bitrate: 160
21:26:27: ------------------------------------------
21:26:27:     device: Logitech HD Webcam C270,
21:26:27:     device id \\?\usb#vid_046d&pid_0825&mi_00#6&2c491605&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083},
21:26:27:     chosen type: I420, usingFourCC: false, res: 1280x960 - 1280x960, frameIntervals: 333333-2000000
21:26:27:     use buffering: false - 0, fourCC: 'I420'
21:26:27:     audio device: Disable,
21:26:27:     audio device id Disabled,
21:26:27:     audio time offset 0,
21:26:27:
21:26:27: Using directshow input
21:26:27: Using graphics capture
21:26:27: Scene buffering time set to 700
21:26:27: Found QSV hardware support
21:26:27: QSV: Using custom parameters
21:26:27: ------------------------------------------
21:26:27: QSV version 1.8 using MFX_IMPL_HARDWARE_ANY | MFX_IMPL_VIA_D3D9 (actual: MFX_IMPL_HARDWARE2 | MFX_IMPL_VIA_D3D9)
21:26:27: Using 13 bitstreams and 16 frame buffers
21:26:27: ------------------------------------------
21:26:27: Video Encoding: QSV
21:26:27:     fps: 30
21:26:27:     width: 1920, height: 1080
21:26:27:     target-usage: MFX_TARGETUSAGE_1_BEST_QUALITY
21:26:27:     profile: MFX_PROFILE_AVC_MAIN
21:26:27:     CBR: no
21:26:27:     CFR: no
21:26:27:     max bitrate: 1000
21:26:27:     buffer size: 1000
21:26:27:     rate control: VBR
21:26:27: ------------------------------------------
21:26:29: SO_SNDBUF was at 8192
21:26:29: SO_SNDBUF is now 65536
21:26:44: CUDA loaded successfully
21:26:44: 1 CUDA capable devices found
21:26:44: [ GPU #0 - < GeForce GTX 760 > has Compute SM 3.0, NVENC Available ]
21:27:04: Trying to hook process: HeroesOfTheStorm_x64.exe
21:27:04: SharedTexCapture hooked
21:45:36: Error: all frames are in use
21:45:36: Error: all frames are in use
21:45:36: Error: all frames are in use
21:45:36: Error: all frames are in use
21:45:36: Error: all frames are in use
21:45:36: Error: all frames are in use
21:45:36: Error: all frames are in use
21:45:36: Error: all frames are in use
21:45:36: Error: all frames are in use
21:45:36: Error: all frames are in use
Warning -- Terminating QSVHelper.exe after timeout

Error: QSVHelper.exe was killed, encode failed
21:45:37: Error: all frames are in use
21:45:37: Error: all frames are in use
 
Last edited:
What I'm thinking at this point is there might be an issue with the overlays provided by Steam (your Borderlands game) and Battle.net (my Heroes of the Storm game). I haven't tested this, but I wonder if I can make it crash by Alt+Tabbing.

EDIT: Oh, question for you: Do you play your games in Windowed-full screen mode? I usually do.
 
I noticed you are all using the highest preset for quicksync, I normally tend to use the middle or lower presets, especially for 1080p recording on my i7 4770. Maybe you could try that too, the quality difference is to my experience not that big.

For the window capture, it can be a problem if a window is running on one gpu and obs on the other. You could try the compatibility mode checkbox in the window capture settings.
 
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