Question / Help Windows10 + OBS + Elgato = Crash

[II-Story-II]

Hi folks,

Just upgraded one PC to Windows 10 and my usual setup is crashing every time I try to preview the stream:

Here is the report:

This crash appears to have occured in the 'c:\program files (x86)\obs\plugins\dshowplugin.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 7792D5B0 (c:\program files (x86)\obs\plugins\dshowplugin.dll)
OBS version: Open Broadcaster Software v0.655b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
271EF880 7792D5B0 115A0000 27890000 00001E00 000001E0 dshowplugin.dll!DeviceSource::Convert422To444+0x110
271EF8A0 779260F8 00B3CAD0 00B3CAD0 00FFFFFF 01000001 dshowplugin.dll!DeviceSource::Preprocess+0x1c8
271EF8F0 00B3ECC3 74843744 00000000 74843720 FC431ED7 obs.exe!OBS::MainCaptureLoop+0xb23
271EFC28 00B3CAD5 00000000 74843720 FC431ED7 271EFC80 obs.exe!OBS::MainCaptureThread+0x5
271EFC2C 74843744 00000000 6D638BC9 00000000 00000000 kernel32.dll!0x74843744
271EFC40 7775A064 FFFFFFFF 7777D7D5 00000000 00000000 ntdll.dll!0x7775a064
271EFC88 7775A02F 00B3CAD0 00000000 00000000 00000000 ntdll.dll!0x7775a02f

I read this previous thread from another with the same issue but there was no solutions:
https://obsproject.com/forum/threads/elgato-support-broken-windows-10.34155/

I have updated to the very latest Elgato software and the latest version of OBS 32bit.

 

[Osiris]

Make sure the custom resolution and fps of the elgato source are set the same as the resolution of the device you are trying to capture.

 

[II-Story-II]

Make sure the custom resolution and fps of the elgato source are set the same as the resolution of the device you are trying to capture.

Cheers Osiris, they are indeed exactly the same and have always been.