Bug Report Viewers cannot watch stream (Twitch)

[CKeegan]

(EDIT: I'm pretty sure I posted this in Questions and Help instead of Bug Reports, I apologize if this has turned up in the wrong section)

Hello, I've recently started using OBS for streaming and have set up the program for use with my Elgato Game Capture HD.

However, I'm having an issue because viewers cannot see what's going on; from my perspective everything looks okay:

Spoiler

But for everyone else only the twitch thumbnail is shown.

Here are my Broadcast settings if they need to be seen:

Spoiler

I'm not sure what to do about this. All suggestions are appreciated.
Thanks!

 

[paibox]

Recently, Twitch has been having this weird issue for me where streams will appear as offline in Internet Explorer, but work fine in Opera, FireFox and Chrome. If the viewers who can't see your stream haven't tried it already, advise them to try a different browser.

 

[CKeegan]

Just tried this with people who use Opera, Safari and Firefox, sadly nothing has changed.

However I have noticed that everyone linking to my stream is being directed to justin.tv instead of twitch.tv. I don't know if this actually causing a difference, but justin.tv does not seem to allow anything except webcams to be streamed.

This is one example:

Spoiler

 

[CKeegan]

...I'm really sorry I've actually wasted your time. It seems both times that people reported they couldn't see anything, they typed the URL incorrectly x_x

However, I am having a new issue which is that there is a lot of lag when I move around or do something. When something's still it's a solid 30 frames but any action lowers it to the 20s or below. Any advice on this?

Thanks and I apologize for the inconvenience of the previous question.

 

[paibox]

You would have to post a log for me to take a guess at that, in case you're not familiar with how to find or post your log, have a look at this post: viewtopic.php?f=5&t=97

 

[CKeegan]

Spoiler

Open Broadcaster Software v0.47a - 32bit (´・ω・｀)
-------------------------------
CPU Name: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz
CPU Speed: 2095MHz
Physical Memory: 4000MB Total, 2388MB Free
stepping id: 7, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 2
Windows Version: 6.1 Build 7601 S
Aero is Disabled
------------------------------------------
Adapter 1
Video Adapter: Intel(R) HD Graphics Family
Video Adapter Dedicated Video Memory: 67108864
Video Adapter Shared System Memory: 1711276032
=====Stream Start=====================================================================
Multithreaded optimizations: On
Base resolution: 1280x720
Output resolution: 640x360
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Speakers (Realtek High Definition Audio)
------------------------------------------
Using auxilary audio input: Microphone (Realtek High Definition Audio)
------------------------------------------
Audio Encoding: AAC
bitrate: 128
------------------------------------------
device: Elgato Game Capture HD,
device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
chosen type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, fps: 30-30, fourCC: 'UYVY'

device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
Using directshow input
------------------------------------------
Video Encoding: x264
fps: 30
width: 640, height: 360
preset: veryfast
CBR: no
CFR: no
max bitrate: 100
buffer size: 100
quality: 10
------------------------------------------
Using RTMP service: Twitch / Justin.tv
Server selection: rtmp://live-3c.justin.tv/app
bufferTime: 2110, outputRateWindowTime: 1000, dropThreshold: 2610
Total frames rendered: 1737, number of frames that lagged: 737 (42.43%) (it's okay for some frames to lag)
RTMPPublisher::SocketLoop: Aborting due to bStopping
Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
=====Stream End=======================================================================
=====Stream Start=====================================================================
Multithreaded optimizations: On
Base resolution: 1280x720
Output resolution: 640x360
------------------------------------------
Loading up D3D10...
Playback device Default
------------------------------------------
Using desktop audio input: Speakers (Realtek High Definition Audio)
------------------------------------------
Using auxilary audio input: Microphone (Realtek High Definition Audio)
------------------------------------------
Audio Encoding: AAC
bitrate: 128
------------------------------------------
device: Elgato Game Capture HD,
device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
chosen type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, fps: 30-30, fourCC: 'UYVY'

device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
Using directshow input
------------------------------------------
Video Encoding: x264
fps: 30
width: 640, height: 360
preset: veryfast
CBR: no
CFR: no
max bitrate: 200
buffer size: 200
quality: 10
------------------------------------------
Using RTMP service: Twitch / Justin.tv
Server selection: rtmp://live-3c.justin.tv/app
bufferTime: 2337, outputRateWindowTime: 1000, dropThreshold: 2837
Total frames rendered: 1642, number of frames that lagged: 455 (27.71%) (it's okay for some frames to lag)
RTMPPublisher::SocketLoop: Aborting due to bStopping
Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
=====Stream End=======================================================================

Profiler results:

==============================================================
frame - [100%] [avg time: 30.645 ms] [avg calls per frame: 1] [children: 91.1%] [unaccounted: 8.9%]
| scene->Preprocess - [29.7%] [avg time: 9.091 ms] [avg calls per frame: 1]
| video encoding and uploading - [61.4%] [avg time: 18.826 ms] [avg calls per frame: 1] [children: 17.9%] [unaccounted: 43.6%]
| | CopyResource - [2.59%] [avg time: 0.795 ms] [avg calls per frame: 0]
| | conversion to 4:2:0 - [0.365%] [avg time: 0.112 ms] [avg calls per frame: 0]
| | call to encoder - [13.9%] [avg time: 4.273 ms] [avg calls per frame: 0]
| | sending stuff out - [0.959%] [avg time: 0.294 ms] [avg calls per frame: 0]
==============================================================

I have lowered the bitrate and buffer size multiple times from 1000. I have a feeling it's just my internet connection being absolutely terrible but it would be good to get confirmation of this.

 

[paibox]

Both your CPU and video card are rather weak, also the bit rate doesn't really affect the amount of processing power encoding requires. What you would have to try is changing the preset to superfast or higher.

 

[CKeegan]

Just over a year and I'm already heavily outdated when it comes to specs haha, gosh :( I've changed it to ultrafast (highest option) and will continue to adjust as needed. Thanks!

 

[paibox]

Ah yeah, sadly the i3 line was never all that great, that in combination with the Intel video card unfortunately makes for a pretty bad streaming setup. While your computer will probably play a bunch of games mostly fine, the extra strain from streaming makes it really hard on the computer to keep up.