video streaming freezes

D

DWarner

New Member
Does anyone else have this issue? We do live streaming on YouTube using OBS for our morning service. Sometimes, for an unknown reason the picture just freezes. Sound continues as normal. Recording continues, but whenever the picture freezes, that is what continues through the rest of the streaming.
I have tried closing out and restarting the program, but without actually restarting the computer, nothing corrects it.
Any ideas why this happens or how to fix it?
 
dodgepong

Thread 'Please post a log with your issue! Here's how...'

OBS Studio creates a log file each time you run it which contains very useful diagnostic information. Without a log file, it's much harder for any support volunteers to figure out problems and your post may be ignored.

To upload a log file, go to the Help menu > Log Files > Upload Last Log File. "Last Log File" is for the last session (the last time you ran OBS). In some cases you may be asked to select "Current Log File" instead, which is for the current session.
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1. Your gigabit-capable network card is only connecting at 100mbps. This may indicate a bad network cable or outdated router / switch which could be impacting network performance and causing dropped frames as your log contains a streaming session with 144 dropped frames. This can only be caused by a failure in your internet connection or your networking hardware. It is not caused by OBS but OBS can help. The quick fix: before you start streaming, go to Settings, Advanced, Network, enable "Dynamically change bitrate...", [Apply], [OK]. If still having issues, follow the troubleshooting steps at: Dropped Frames and General Connection Issues.
2. The Hardware-accelerated GPU scheduling ("HAGS") feature in Windows is currently known to cause issues with OBS. We recommend disabling it via this screen or these instructions. Be sure to restart after disabling it.
3. You are running an old version of OBS Studio (31.1.2). Please update to version 32.2.2 or the newest available version by going to Help -> Check for updates in OBS or by downloading the latest installer from the downloads page and running it.
4. Run updated OBS as Admin.
5. Change the FPS on Video Capture Device from 60 to 30 to match your output.
6. If still having encoding/rendering lag, disable multipass, look-ahead and adaptive quantization as those all use additional GPU.

If still having issues, provide a new log.
 
Thank You So Much! I will pass this on. We are just 2 ladies who try to stream on Sunday and don't know how to fix things.
Thank you for taking the time to help us.
 
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