Bug Report Video Capture Device Freezing HELP!

S

shad0wth3fall3n

New Member
So I've been having an issue running OBS for the last few weeks. I heavily upgraded my computer and made sure that all drivers were downloaded for all necessary components. BUT my webcam is freezing every minute or so while streaming. If I click off the video capture device then click it back on, it works for another minute or two, then freezes again. What can I do to fix this? I am currently working with a Logitech C615.
 
Could you post a log file of where this happen? If the webcam is running at a high resolution, you might want to manually select a lower resolution in its properties.
 
Code: 
02:11:21: Open Broadcaster Software v0.613b - 64bit (　^ω^)
02:11:21: -------------------------------
02:11:21: CPU Name: AMD FX(tm)-8350 Eight-Core Processor
02:11:21: CPU Speed: 4014MHz
02:11:21: Physical Memory:  16283MB Total, 12801MB Free
02:11:21: stepping id: 0, model 2, family 21, type 0, extmodel 0, extfamily 3, HTT 1, logical cores 8, total cores 4
02:11:21: monitor 1: pos={0, 0}, size={1920, 1080}
02:11:21: monitor 2: pos={-1366, 127}, size={1366, 768}
02:11:21: Windows Version: 6.2 Build 9200 
02:11:21: Aero is Enabled
02:11:21: -------------------------------
02:11:21: OBS Modules:
02:11:21: Base Address     Module
02:11:21: 00000000743C0000 OBS.exe
02:11:21: 000000000F500000 OBSApi.dll
02:11:21: 00000000192D0000 DShowPlugin.dll
02:11:21: 000000001A880000 GraphicsCapture.dll
02:11:21: 0000000026FD0000 NoiseGate.dll
02:11:21: 000000001A050000 PSVPlugin.dll
02:11:21: ------------------------------------------
02:11:21: Adapter 1
02:11:21:   Video Adapter: AMD Radeon HD 7800 Series
02:11:21:   Video Adapter Dedicated Video Memory: 2120257536
02:11:21:   Video Adapter Shared System Memory: 4026531840
02:11:21:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
02:11:21:   Video Adapter Output 2: pos={-1366, 127}, size={1366, 768}, attached=true
02:11:21: =====Stream Start: 2014-03-12, 02:11:21===============================================
02:11:21:   Multithreaded optimizations: On
02:11:21:   Base resolution: 1920x1080
02:11:21:   Output resolution: 1280x720
02:11:21: ------------------------------------------
02:11:21: Loading up D3D10 on AMD Radeon HD 7800 Series (Adapter 1)...
02:11:21: ------------------------------------------
02:11:21: Audio Format: 48000 Hz
02:11:21: ------------------------------------------
02:11:21: Audio Channels: 2 Ch
02:11:21: Playback device Default
02:11:21: ------------------------------------------
02:11:21: Using desktop audio input: Speakers (Realtek High Definition Audio)
02:11:21: ------------------------------------------
02:11:21: Using auxilary audio input: Microphone (Blue Icicle)
02:11:21: ------------------------------------------
02:11:21: Audio Encoding: AAC
02:11:21:     bitrate: 128
Warning -- DShowPlugin: Could not create device filter
02:11:21: Using directshow input
02:11:21: Using Monitor Capture
02:11:21: Scene buffering time set to 700
02:11:21: ------------------------------------------
02:11:21: Video Encoding: x264
02:11:21:     fps: 60
02:11:21:     width: 1280, height: 720
02:11:21:     preset: veryfast
02:11:21:     profile: main
02:11:21:     keyint: 120
02:11:21:     CBR: yes
02:11:21:     CFR: yes
02:11:21:     max bitrate: 2000
02:11:21:     buffer size: 2000
02:11:21: ------------------------------------------
02:11:25: Total frames encoded: 137, total frames duplicated: 0 (0.00%)
02:11:25: Total frames rendered: 144, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
02:11:25: 
02:11:25: Profiler time results:
02:11:25: 
02:11:25: ==============================================================
02:11:25: video thread frame - [100%] [avg time: 0.54 ms] [children: 30.6%] [unaccounted: 69.4%]
02:11:25: | scene->Preprocess - [8.89%] [avg time: 0.048 ms]
02:11:25: | GPU download and conversion - [21.7%] [avg time: 0.117 ms] [children: 20.2%] [unaccounted: 1.48%]
02:11:25: | | flush - [17.4%] [avg time: 0.094 ms]
02:11:25: | | CopyResource - [2.04%] [avg time: 0.011 ms]
02:11:25: | | conversion to 4:2:0 - [0.741%] [avg time: 0.004 ms]
02:11:25: Convert444Threads - [100%] [avg time: 0.538 ms] [children: 99.1%] [unaccounted: 0.929%]
02:11:25: | Convert444toNV12 - [99.1%] [avg time: 0.533 ms]
02:11:25: encoder thread frame - [100%] [avg time: 1.258 ms] [children: 0.159%] [unaccounted: 99.8%]
02:11:25: | sending stuff out - [0.159%] [avg time: 0.002 ms]
02:11:25: ==============================================================
02:11:25: 
02:11:25: 
02:11:25: Profiler CPU results:
02:11:25: 
02:11:25: ==============================================================
02:11:25: video thread frame - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:25: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:25: | GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:25: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:25: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:25: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:25: Convert444Threads - [cpu time: avg 0.488 ms, total 93.75 ms] [avg calls per frame: 2]
02:11:25: | Convert444toNV12 - [cpu time: avg 0.488 ms, total 93.75 ms] [avg calls per frame: 2]
02:11:25: encoder thread frame - [cpu time: avg 0.822 ms, total 78.125 ms] [avg calls per frame: 1]
02:11:25: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:25: ==============================================================
02:11:25: 
02:11:25: =====Stream End: 2014-03-12, 02:11:25=================================================
02:11:36: =====Stream Start: 2014-03-12, 02:11:36===============================================
02:11:36:   Multithreaded optimizations: On
02:11:36:   Base resolution: 1920x1080
02:11:36:   Output resolution: 1280x720
02:11:36: ------------------------------------------
02:11:36: Loading up D3D10 on AMD Radeon HD 7800 Series (Adapter 1)...
02:11:36: ------------------------------------------
02:11:36: Audio Format: 48000 Hz
02:11:36: ------------------------------------------
02:11:36: Audio Channels: 2 Ch
02:11:36: Playback device Default
02:11:36: ------------------------------------------
02:11:36: Using desktop audio input: Speakers (Realtek High Definition Audio)
02:11:36: ------------------------------------------
02:11:36: Using auxilary audio input: Microphone (Blue Icicle)
02:11:36: ------------------------------------------
02:11:36: Audio Encoding: AAC
02:11:36:     bitrate: 128
Warning -- DShowPlugin: Could not create device filter
02:11:36: Using directshow input
02:11:36: Using Monitor Capture
02:11:36: Scene buffering time set to 700
02:11:36: ------------------------------------------
02:11:36: Video Encoding: x264
02:11:36:     fps: 60
02:11:36:     width: 1280, height: 720
02:11:36:     preset: veryfast
02:11:36:     profile: main
02:11:36:     keyint: 120
02:11:36:     CBR: yes
02:11:36:     CFR: yes
02:11:36:     max bitrate: 2000
02:11:36:     buffer size: 2000
02:11:36: ------------------------------------------
02:11:40: Total frames encoded: 170, total frames duplicated: 0 (0.00%)
02:11:40: Total frames rendered: 178, number of late frames: 1 (0.56%) (it's okay for some frames to be late)
02:11:40: 
02:11:40: Profiler time results:
02:11:40: 
02:11:40: ==============================================================
02:11:40: video thread frame - [100%] [avg time: 0.614 ms] [children: 30.3%] [unaccounted: 69.7%]
02:11:40: | scene->Preprocess - [11.1%] [avg time: 0.068 ms]
02:11:40: | GPU download and conversion - [19.2%] [avg time: 0.118 ms] [children: 17.8%] [unaccounted: 1.47%]
02:11:40: | | flush - [14.8%] [avg time: 0.091 ms]
02:11:40: | | CopyResource - [2.12%] [avg time: 0.013 ms]
02:11:40: | | conversion to 4:2:0 - [0.814%] [avg time: 0.005 ms]
02:11:40: Convert444Threads - [100%] [avg time: 0.546 ms] [children: 98.9%] [unaccounted: 1.1%]
02:11:40: | Convert444toNV12 - [98.9%] [avg time: 0.54 ms]
02:11:40: encoder thread frame - [100%] [avg time: 1.333 ms] [children: 0.15%] [unaccounted: 99.8%]
02:11:40: | sending stuff out - [0.15%] [avg time: 0.002 ms]
02:11:40: ==============================================================
02:11:40: 
02:11:40: 
02:11:40: Profiler CPU results:
02:11:40: 
02:11:40: ==============================================================
02:11:40: video thread frame - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:40: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:40: | GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:40: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:40: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:40: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:40: Convert444Threads - [cpu time: avg 0.605 ms, total 156.25 ms] [avg calls per frame: 2]
02:11:40: | Convert444toNV12 - [cpu time: avg 0.605 ms, total 156.25 ms] [avg calls per frame: 2]
02:11:40: encoder thread frame - [cpu time: avg 1.22 ms, total 156.25 ms] [avg calls per frame: 1]
02:11:40: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:40: ==============================================================
02:11:40: 
02:11:40: =====Stream End: 2014-03-12, 02:11:40=================================================
 
It doesn't even seem to be turning on in that particular log file.
 
That's strange. I'll post last night's log then! I turned it off and on several times because it works for about 2 min then freezes. HOPEFULLY this helps:

Code: 
02:11:21: Open Broadcaster Software v0.613b - 64bit (　^ω^)
02:11:21: -------------------------------
02:11:21: CPU Name: AMD FX(tm)-8350 Eight-Core Processor
02:11:21: CPU Speed: 4014MHz
02:11:21: Physical Memory:  16283MB Total, 12801MB Free
02:11:21: stepping id: 0, model 2, family 21, type 0, extmodel 0, extfamily 3, HTT 1, logical cores 8, total cores 4
02:11:21: monitor 1: pos={0, 0}, size={1920, 1080}
02:11:21: monitor 2: pos={-1366, 127}, size={1366, 768}
02:11:21: Windows Version: 6.2 Build 9200 
02:11:21: Aero is Enabled
02:11:21: -------------------------------
02:11:21: OBS Modules:
02:11:21: Base Address     Module
02:11:21: 00000000743C0000 OBS.exe
02:11:21: 000000000F500000 OBSApi.dll
02:11:21: 00000000192D0000 DShowPlugin.dll
02:11:21: 000000001A880000 GraphicsCapture.dll
02:11:21: 0000000026FD0000 NoiseGate.dll
02:11:21: 000000001A050000 PSVPlugin.dll
02:11:21: ------------------------------------------
02:11:21: Adapter 1
02:11:21:   Video Adapter: AMD Radeon HD 7800 Series
02:11:21:   Video Adapter Dedicated Video Memory: 2120257536
02:11:21:   Video Adapter Shared System Memory: 4026531840
02:11:21:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
02:11:21:   Video Adapter Output 2: pos={-1366, 127}, size={1366, 768}, attached=true
02:11:21: =====Stream Start: 2014-03-12, 02:11:21===============================================
02:11:21:   Multithreaded optimizations: On
02:11:21:   Base resolution: 1920x1080
02:11:21:   Output resolution: 1280x720
02:11:21: ------------------------------------------
02:11:21: Loading up D3D10 on AMD Radeon HD 7800 Series (Adapter 1)...
02:11:21: ------------------------------------------
02:11:21: Audio Format: 48000 Hz
02:11:21: ------------------------------------------
02:11:21: Audio Channels: 2 Ch
02:11:21: Playback device Default
02:11:21: ------------------------------------------
02:11:21: Using desktop audio input: Speakers (Realtek High Definition Audio)
02:11:21: ------------------------------------------
02:11:21: Using auxilary audio input: Microphone (Blue Icicle)
02:11:21: ------------------------------------------
02:11:21: Audio Encoding: AAC
02:11:21:     bitrate: 128
Warning -- DShowPlugin: Could not create device filter
02:11:21: Using directshow input
02:11:21: Using Monitor Capture
02:11:21: Scene buffering time set to 700
02:11:21: ------------------------------------------
02:11:21: Video Encoding: x264
02:11:21:     fps: 60
02:11:21:     width: 1280, height: 720
02:11:21:     preset: veryfast
02:11:21:     profile: main
02:11:21:     keyint: 120
02:11:21:     CBR: yes
02:11:21:     CFR: yes
02:11:21:     max bitrate: 2000
02:11:21:     buffer size: 2000
02:11:21: ------------------------------------------
02:11:25: Total frames encoded: 137, total frames duplicated: 0 (0.00%)
02:11:25: Total frames rendered: 144, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
02:11:25: 
02:11:25: Profiler time results:
02:11:25: 
02:11:25: ==============================================================
02:11:25: video thread frame - [100%] [avg time: 0.54 ms] [children: 30.6%] [unaccounted: 69.4%]
02:11:25: | scene->Preprocess - [8.89%] [avg time: 0.048 ms]
02:11:25: | GPU download and conversion - [21.7%] [avg time: 0.117 ms] [children: 20.2%] [unaccounted: 1.48%]
02:11:25: | | flush - [17.4%] [avg time: 0.094 ms]
02:11:25: | | CopyResource - [2.04%] [avg time: 0.011 ms]
02:11:25: | | conversion to 4:2:0 - [0.741%] [avg time: 0.004 ms]
02:11:25: Convert444Threads - [100%] [avg time: 0.538 ms] [children: 99.1%] [unaccounted: 0.929%]
02:11:25: | Convert444toNV12 - [99.1%] [avg time: 0.533 ms]
02:11:25: encoder thread frame - [100%] [avg time: 1.258 ms] [children: 0.159%] [unaccounted: 99.8%]
02:11:25: | sending stuff out - [0.159%] [avg time: 0.002 ms]
02:11:25: ==============================================================
02:11:25: 
02:11:25: 
02:11:25: Profiler CPU results:
02:11:25: 
02:11:25: ==============================================================
02:11:25: video thread frame - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:25: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:25: | GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:25: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:25: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:25: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:25: Convert444Threads - [cpu time: avg 0.488 ms, total 93.75 ms] [avg calls per frame: 2]
02:11:25: | Convert444toNV12 - [cpu time: avg 0.488 ms, total 93.75 ms] [avg calls per frame: 2]
02:11:25: encoder thread frame - [cpu time: avg 0.822 ms, total 78.125 ms] [avg calls per frame: 1]
02:11:25: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:25: ==============================================================
02:11:25: 
02:11:25: =====Stream End: 2014-03-12, 02:11:25=================================================
02:11:36: =====Stream Start: 2014-03-12, 02:11:36===============================================
02:11:36:   Multithreaded optimizations: On
02:11:36:   Base resolution: 1920x1080
02:11:36:   Output resolution: 1280x720
02:11:36: ------------------------------------------
02:11:36: Loading up D3D10 on AMD Radeon HD 7800 Series (Adapter 1)...
02:11:36: ------------------------------------------
02:11:36: Audio Format: 48000 Hz
02:11:36: ------------------------------------------
02:11:36: Audio Channels: 2 Ch
02:11:36: Playback device Default
02:11:36: ------------------------------------------
02:11:36: Using desktop audio input: Speakers (Realtek High Definition Audio)
02:11:36: ------------------------------------------
02:11:36: Using auxilary audio input: Microphone (Blue Icicle)
02:11:36: ------------------------------------------
02:11:36: Audio Encoding: AAC
02:11:36:     bitrate: 128
Warning -- DShowPlugin: Could not create device filter
02:11:36: Using directshow input
02:11:36: Using Monitor Capture
02:11:36: Scene buffering time set to 700
02:11:36: ------------------------------------------
02:11:36: Video Encoding: x264
02:11:36:     fps: 60
02:11:36:     width: 1280, height: 720
02:11:36:     preset: veryfast
02:11:36:     profile: main
02:11:36:     keyint: 120
02:11:36:     CBR: yes
02:11:36:     CFR: yes
02:11:36:     max bitrate: 2000
02:11:36:     buffer size: 2000
02:11:36: ------------------------------------------
02:11:40: Total frames encoded: 170, total frames duplicated: 0 (0.00%)
02:11:40: Total frames rendered: 178, number of late frames: 1 (0.56%) (it's okay for some frames to be late)
02:11:40: 
02:11:40: Profiler time results:
02:11:40: 
02:11:40: ==============================================================
02:11:40: video thread frame - [100%] [avg time: 0.614 ms] [children: 30.3%] [unaccounted: 69.7%]
02:11:40: | scene->Preprocess - [11.1%] [avg time: 0.068 ms]
02:11:40: | GPU download and conversion - [19.2%] [avg time: 0.118 ms] [children: 17.8%] [unaccounted: 1.47%]
02:11:40: | | flush - [14.8%] [avg time: 0.091 ms]
02:11:40: | | CopyResource - [2.12%] [avg time: 0.013 ms]
02:11:40: | | conversion to 4:2:0 - [0.814%] [avg time: 0.005 ms]
02:11:40: Convert444Threads - [100%] [avg time: 0.546 ms] [children: 98.9%] [unaccounted: 1.1%]
02:11:40: | Convert444toNV12 - [98.9%] [avg time: 0.54 ms]
02:11:40: encoder thread frame - [100%] [avg time: 1.333 ms] [children: 0.15%] [unaccounted: 99.8%]
02:11:40: | sending stuff out - [0.15%] [avg time: 0.002 ms]
02:11:40: ==============================================================
02:11:40: 
02:11:40: 
02:11:40: Profiler CPU results:
02:11:40: 
02:11:40: ==============================================================
02:11:40: video thread frame - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:40: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:40: | GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:40: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:40: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:40: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:40: Convert444Threads - [cpu time: avg 0.605 ms, total 156.25 ms] [avg calls per frame: 2]
02:11:40: | Convert444toNV12 - [cpu time: avg 0.605 ms, total 156.25 ms] [avg calls per frame: 2]
02:11:40: encoder thread frame - [cpu time: avg 1.22 ms, total 156.25 ms] [avg calls per frame: 1]
02:11:40: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
02:11:40: ==============================================================
02:11:40: 
02:11:40: =====Stream End: 2014-03-12, 02:11:40=================================================
 
Yea, that log says the same thing, the logs are sorted and named by date, just so you know, [yyyy]-[MM]-[dd]-[hhmm]-[ss]

This is definitely very unusual. I know the 615 should normally work because it's logitech, so I feel this is definitely very strange.
 
This is just a just in case thing. My webcam wouldn't work properly with game on whether it was Game Capture or a video capture device. I tried disabling the format YUY2 and it worked fine. Didn't even lower the quality that much.
 
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