Vertical Resize crashing app on record

[EmmaEsme]

Hi,

Everything was going really well and I used the app to record my work inside Illustrator. Then I realised my workspace would be better and require less editing in post if I can record vertically and in mp4 rather than mkv. I manually changed it to 1080x1920 and set it to fragmented mp4. If I have output resolution also at 1080x1920 it, crashes when I press record. It will work if output resolution is 392x698, but I don't want it that small... here is my crash log. Any help?

Crash log: https://obsproject.com/logs/9XrXOEAiJI9LFeEN

Here is some of the crash error it gives when it says "Woops, OBS has crashed!":

Unhandled exception: c0000005
Date/Time: 2023-09-05, 13:39:14
Fault address: 7FFF5CF514DC (c:\windows\system32\vcruntime140.dll)
libobs version: 29.1.3 (64-bit)
Windows version: 10.0 build 19045 (release: 22H2; revision: 3324; 64-bit)
CPU: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz

 

[EmmaEsme]

Okay, I found another post about a similar issue and I have the same error line - vcruntime140.dll The other post said this is a memory issue. Seems the highest resolution output that works is 648x1152. The other post said something about encoder software. Do I have options to bump that up by changing that setting too? Will go have a playaround...

Neither Hardware QSV or AMD encoder worked, nor changing the preset from veryfast to superfast or ultrafast (which shows a low CPU usage note).

Also here is the proper crash report link: https://obsproject.com/logs/ArYG1Hj83xNA32tJ Sorry I had done a log, not a crash in my previous post!

 

[qhobbes]

I can't duplicate this using a base and resolution output resolution of 1080x1920 with the x264 encoder.
Your log shows this ">>> app not on intel GPU, fall back to old qsv encoder"
I'm wondering if that is causing the non-standard aspect ratio to crash. Try using the x264 encoder or forcing OBS to run on the intel GPU using this method https://obsproject.com/forum/threads/laptop-black-screen-when-capturing-read-here-first.5965/

 

[EmmaEsme]

I can't duplicate this using a base and resolution output resolution of 1080x1920 with the x264 encoder.
Your log shows this ">>> app not on intel GPU, fall back to old qsv encoder"
I'm wondering if that is causing the non-standard aspect ratio to crash. Try using the x264 encoder or forcing OBS to run on the intel GPU using this method https://obsproject.com/forum/threads/laptop-black-screen-when-capturing-read-here-first.5965/

Thank you for the reply. I did have it on Software x264 at the time (or so I thought). I looked into the link you gave me and I do not have windows 1909 and above. I can't even update Windows above what I have (19045.3324). When I look at graphics settings, I only have desktop app and microsoft store as options. Wait, feeling like I missed something here... Okay it was a little different but I set OBS.exe to power saving. Testing now.

Still crashed, new log: https://obsproject.com/logs/klcBIYY6Y39QSCDB

Setting it to high performance also crashes. https://obsproject.com/logs/BL92T3zkbaSEBewZ

Looks like I just need a new computer if I want to run it vertically with 1080x1920 output res.

 

[qhobbes]

Try an earlier version of OBS such as 27 or 28.

 

[EmmaEsme]

Try an earlier version of OBS such as 27 or 28.

Thank you! I'll give that a try when I can get back to it!

 

[EmmaEsme]

Try an earlier version of OBS such as 27 or 28.

Thanks so much for the help! I tried the current beta which didn't work, but then I tried 27.2.4 and it did! So I cleared that away, restarted again and tried 28.1.2 and that works too! Something that changed in the 29 build must be causing my issue. Glad I can work again, cheers!