Question / Help Using Elgato HD, no game audio

T

theoblivinator

New Member
Hi, I'm new. Today was the first day I tried OBS and I'm having some issues with streaming.

I'm using an Elgato Game Capture HD as my capture card. Currently when I stream to twitch using the OBS software the video is great, but there is no game audio. My microphone works fine with streaming though, there is just no game audio.

I don't exactly know how to approach this problem so any help would be great. Here is the log of a test stream I did and there was not any game audio.

Code: 
22:04:06: Open Broadcaster Software v0.612b - 32bit (´・ω・｀)
22:04:06: -------------------------------
22:04:06: CPU Name: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
22:04:06: CPU Speed: 2294MHz
22:04:06: Physical Memory:  4095MB Total, 4095MB Free
22:04:06: stepping id: 7, model 42, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 2
22:04:06: monitor 1: pos={0, 0}, size={1600, 900}
22:04:06: Windows Version: 6.1 Build 7601 S
22:04:06: Aero is Enabled
22:04:06: -------------------------------
22:04:06: OBS Modules:
22:04:06: Base Address     Module
22:04:06: 00270000         OBS.exe
22:04:06: 6B9C0000         OBSApi.dll
22:04:06: 73570000         DShowPlugin.dll
22:04:06: 72910000         GraphicsCapture.dll
22:04:06: 73E20000         NoiseGate.dll
22:04:06: 6FF40000         PSVPlugin.dll
22:04:06: ------------------------------------------
22:04:06: Adapter 1
22:04:06:   Video Adapter: Intel(R) HD Graphics Family
22:04:06:   Video Adapter Dedicated Video Memory: 1120702464
22:04:06:   Video Adapter Shared System Memory: 3174199296
22:04:06:   Video Adapter Output 1: pos={0, 0}, size={1600, 900}, attached=true
22:04:06: =====Stream Start: 2014-02-20, 22:04:06===============================================
22:04:06:   Multithreaded optimizations: On
22:04:06:   Base resolution: 1600x900
22:04:06:   Output resolution: 532x300
22:04:06: ------------------------------------------
22:04:06: Loading up D3D10 on Intel(R) HD Graphics Family (Adapter 1)...
22:04:06: ------------------------------------------
22:04:06: Audio Format: 48000hz
22:04:06: Playback device Default
22:04:06: ------------------------------------------
22:04:06: Using desktop audio input: External Mic (IDT High Definition Audio CODEC)
22:04:06: ------------------------------------------
22:04:06: Using auxilary audio input: Headset Microphone (Microsoft LifeChat LX-3000)
22:04:06: ------------------------------------------
22:04:06: Audio Encoding: AAC
22:04:06:     bitrate: 128
22:04:06: Using Window Capture
22:04:06: ------------------------------------------
22:04:06:     device: {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
22:04:06:     device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
22:04:06:     chosen type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-333333
22:04:06:     use buffering: false - 20000, fourCC: 'UYVY'
22:04:06:     audio device: Elgato Game Capture HD,
22:04:06:     audio device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
22:04:06: 
22:04:06:     device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
22:04:07: Using directshow input
22:04:07: Scene buffering time set to 700
22:04:07: ------------------------------------------
22:04:07: Video Encoding: x264
22:04:07:     fps: 30
22:04:07:     width: 532, height: 300
22:04:07:     preset: veryfast
22:04:07:     profile: main
22:04:07:     keyint: 60
22:04:07:     CBR: yes
22:04:07:     CFR: yes
22:04:07:     max bitrate: 300
22:04:07:     buffer size: 300
22:04:07: ------------------------------------------
22:04:38: ------------------------------------------
22:04:38:     device: {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
22:04:38:     device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
22:04:38:     chosen type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-333333
22:04:38:     use buffering: false - 20000, fourCC: 'UYVY'
22:04:38:     audio device: Elgato Game Capture HD,
22:04:38:     audio device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
22:04:38: 
22:14:33: ------------------------------------------
22:14:33:     device: {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
22:14:33:     device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
22:14:33:     chosen type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-333333
22:14:33:     use buffering: false - 20000, fourCC: 'UYVY'
22:14:33:     audio device: Elgato Game Capture HD,
22:14:33:     audio device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
22:14:33: 
22:14:33:     device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
22:21:18: Total frames encoded: 30909, total frames duplicated: 239 (0.77%)
22:21:18: Total frames rendered: 30712, number of late frames: 3 (0.01%) (it's okay for some frames to be late)
22:21:21: 
22:21:21: Profiler time results:
22:21:21: 
22:21:21: ==============================================================
22:21:21: video thread frame - [100%] [avg time: 3.566 ms] [children: 80.6%] [unaccounted: 19.4%]
22:21:21: | scene->Preprocess - [76.1%] [avg time: 2.713 ms]
22:21:21: | GPU download and conversion - [4.49%] [avg time: 0.16 ms] [children: 3.87%] [unaccounted: 0.617%]
22:21:21: | | flush - [1.93%] [avg time: 0.069 ms]
22:21:21: | | CopyResource - [1.82%] [avg time: 0.065 ms]
22:21:21: | | conversion to 4:2:0 - [0.112%] [avg time: 0.004 ms]
22:21:21: Convert444Thread - [100%] [avg time: 0.222 ms] [children: 95.9%] [unaccounted: 4.05%]
22:21:21: | Convert444toNV12 - [95.9%] [avg time: 0.213 ms]
22:21:21: encoder thread frame - [100%] [avg time: 0.548 ms] [children: 2.37%] [unaccounted: 97.6%]
22:21:21: | sending stuff out - [2.37%] [avg time: 0.013 ms]
22:21:21: ==============================================================
22:21:21: 
22:21:21: 
22:21:21: Profiler CPU results:
22:21:21: 
22:21:21: ==============================================================
22:21:21: video thread frame - [cpu time: avg 2.733 ms, total 83959.7 ms] [avg calls per frame: 1]
22:21:21: | scene->Preprocess - [cpu time: avg 1.942 ms, total 59670.4 ms] [avg calls per frame: 1]
22:21:21: | GPU download and conversion - [cpu time: avg 0.163 ms, total 5023.23 ms] [avg calls per frame: 1]
22:21:21: | | flush - [cpu time: avg 0.076 ms, total 2355.62 ms] [avg calls per frame: 1]
22:21:21: | | CopyResource - [cpu time: avg 0.069 ms, total 2121.61 ms] [avg calls per frame: 1]
22:21:21: | | conversion to 4:2:0 - [cpu time: avg 0.003 ms, total 93.6 ms] [avg calls per frame: 1]
22:21:21: Convert444Thread - [cpu time: avg 0.159 ms, total 4898.43 ms] [avg calls per frame: 1]
22:21:21: | Convert444toNV12 - [cpu time: avg 0.156 ms, total 4804.83 ms] [avg calls per frame: 1]
22:21:21: encoder thread frame - [cpu time: avg 0.056 ms, total 1747.21 ms] [avg calls per frame: 1]
22:21:21: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
22:21:21: ==============================================================
22:21:21: 
22:21:21: =====Stream End: 2014-02-20, 22:21:21=================================================
22:21:26: Memory Leaks Were Detected.
22:21:26:

I think I included everything you need to help me. If I messed up let me know and I can fix it. Thank you.
 
For one, make sure you enable "Use buffering" on the Elgato device source.

Also, why do you have 2 different microphone devices set in your audio settings?
 
I have enable "use buffering". I set it to 2ms. Should it be something different?

For audio settings, are you asking about the desktop audio device and the microphone/auxiliary audio device being two different things? They both should have been my headset, the Microsoft Lifechat 3000-XL.
 
I'm still not able to stream game audio using OBS and my Elgato capture card. Is there any solution to this issue? I have included another log file, this time showing that I have enabled buffering and I disabled my microphone, if you thought that was an issue.

Code: 
21:30:52: Open Broadcaster Software v0.612b - 32bit (´・ω・｀)
21:30:52: -------------------------------
21:30:52: CPU Name: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
21:30:52: CPU Speed: 2294MHz
21:30:52: Physical Memory:  4095MB Total, 4095MB Free
21:30:52: stepping id: 7, model 42, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 2
21:30:52: monitor 1: pos={0, 0}, size={1600, 900}
21:30:52: Windows Version: 6.1 Build 7601 S
21:30:52: Aero is Enabled
21:30:52: -------------------------------
21:30:52: OBS Modules:
21:30:52: Base Address     Module
21:30:52: 00890000         OBS.exe
21:30:52: 6B9C0000         OBSApi.dll
21:30:52: 6FF30000         DShowPlugin.dll
21:30:52: 72910000         GraphicsCapture.dll
21:30:52: 73E20000         NoiseGate.dll
21:30:52: 6FE50000         PSVPlugin.dll
21:30:52: ------------------------------------------
21:30:52: Adapter 1
21:30:52:   Video Adapter: Intel(R) HD Graphics Family
21:30:52:   Video Adapter Dedicated Video Memory: 1120702464
21:30:52:   Video Adapter Shared System Memory: 3174199296
21:30:52:   Video Adapter Output 1: pos={0, 0}, size={1600, 900}, attached=true
21:30:52: =====Stream Start: 2014-02-21, 21:30:52===============================================
21:30:52:   Multithreaded optimizations: On
21:30:52:   Base resolution: 1600x900
21:30:52:   Output resolution: 532x300
21:30:52: ------------------------------------------
21:30:52: Loading up D3D10 on Intel(R) HD Graphics Family (Adapter 1)...
21:30:53: ------------------------------------------
21:30:53: Audio Format: 48000hz
21:30:53: Playback device Default
21:30:53: ------------------------------------------
21:30:53: Using desktop audio input: Speakers and Headphones (IDT High Definition Audio CODEC)
21:30:53: ------------------------------------------
21:30:53: Audio Encoding: AAC
21:30:53:     bitrate: 128
21:30:53: Using Window Capture
21:30:53: ------------------------------------------
21:30:53:     device: {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
21:30:53:     device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
21:30:53:     chosen type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-333333
21:30:53:     use buffering: true - 50000, fourCC: 'UYVY'
21:30:53:     audio device: Elgato Game Capture HD,
21:30:53:     audio device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
21:30:53: 
21:30:53:     device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
21:30:53: Using directshow input
21:30:53: Scene buffering time set to 700
21:30:53: ------------------------------------------
21:30:53: Video Encoding: x264
21:30:53:     fps: 30
21:30:53:     width: 532, height: 300
21:30:53:     preset: veryfast
21:30:53:     profile: main
21:30:53:     keyint: 60
21:30:53:     CBR: yes
21:30:53:     CFR: yes
21:30:53:     max bitrate: 300
21:30:53:     buffer size: 300
21:30:53: ------------------------------------------
21:31:20: Total frames encoded: 781, total frames duplicated: 0 (0.00%)
21:31:20: Total frames rendered: 786, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
21:31:23: 
21:31:23: Profiler time results:
21:31:23: 
21:31:23: ==============================================================
21:31:23: video thread frame - [100%] [avg time: 3.333 ms] [children: 82.1%] [unaccounted: 17.9%]
21:31:23: | scene->Preprocess - [75.7%] [avg time: 2.522 ms]
21:31:23: | GPU download and conversion - [6.48%] [avg time: 0.216 ms] [children: 5.82%] [unaccounted: 0.66%]
21:31:23: | | flush - [2.58%] [avg time: 0.086 ms]
21:31:23: | | CopyResource - [3.03%] [avg time: 0.101 ms]
21:31:23: | | conversion to 4:2:0 - [0.21%] [avg time: 0.007 ms]
21:31:23: Convert444Thread - [100%] [avg time: 0.296 ms] [children: 95.9%] [unaccounted: 4.05%]
21:31:23: | Convert444toNV12 - [95.9%] [avg time: 0.284 ms]
21:31:23: encoder thread frame - [100%] [avg time: 0.413 ms] [children: 0.726%] [unaccounted: 99.3%]
21:31:23: | sending stuff out - [0.726%] [avg time: 0.003 ms]
21:31:23: ==============================================================
21:31:23: 
21:31:23: 
21:31:23: Profiler CPU results:
21:31:23: 
21:31:23: ==============================================================
21:31:23: video thread frame - [cpu time: avg 2.917 ms, total 2293.21 ms] [avg calls per frame: 1]
21:31:23: | scene->Preprocess - [cpu time: avg 1.925 ms, total 1513.21 ms] [avg calls per frame: 1]
21:31:23: | GPU download and conversion - [cpu time: avg 0.099 ms, total 78 ms] [avg calls per frame: 1]
21:31:23: | | flush - [cpu time: avg 0.039 ms, total 31.2 ms] [avg calls per frame: 1]
21:31:23: | | CopyResource - [cpu time: avg 0.061 ms, total 46.8 ms] [avg calls per frame: 1]
21:31:23: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:31:23: Convert444Thread - [cpu time: avg 0.081 ms, total 62.4 ms] [avg calls per frame: 1]
21:31:23: | Convert444toNV12 - [cpu time: avg 0.081 ms, total 62.4 ms] [avg calls per frame: 1]
21:31:23: encoder thread frame - [cpu time: avg 0.082 ms, total 62.4 ms] [avg calls per frame: 1]
21:31:23: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:31:23: ==============================================================
21:31:23: 
21:31:23: =====Stream End: 2014-02-21, 21:31:23=================================================
21:32:18: =====Stream Start: 2014-02-21, 21:32:18===============================================
21:32:18:   Multithreaded optimizations: On
21:32:18:   Base resolution: 1600x900
21:32:18:   Output resolution: 532x300
21:32:18: ------------------------------------------
21:32:18: Loading up D3D10 on Intel(R) HD Graphics Family (Adapter 1)...
21:32:18: ------------------------------------------
21:32:18: Audio Format: 48000hz
21:32:18: Playback device Default
21:32:18: ------------------------------------------
21:32:18: Using desktop audio input: Speakers and Headphones (IDT High Definition Audio CODEC)
21:32:18: ------------------------------------------
21:32:18: Audio Encoding: AAC
21:32:18:     bitrate: 128
21:32:18: Using Window Capture
21:32:18: ------------------------------------------
21:32:18:     device: {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
21:32:18:     device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
21:32:18:     chosen type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-333333
21:32:18:     use buffering: true - 50000, fourCC: 'UYVY'
21:32:18:     audio device: Elgato Game Capture HD,
21:32:18:     audio device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
21:32:18: 
21:32:18:     device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
21:32:18: Using directshow input
21:32:18: Scene buffering time set to 700
21:32:18: ------------------------------------------
21:32:18: Video Encoding: x264
21:32:18:     fps: 30
21:32:18:     width: 532, height: 300
21:32:18:     preset: veryfast
21:32:18:     profile: main
21:32:18:     keyint: 60
21:32:18:     CBR: yes
21:32:18:     CFR: yes
21:32:18:     max bitrate: 300
21:32:18:     buffer size: 300
21:32:18: ------------------------------------------
21:32:20: Using RTMP service: Twitch / Justin.tv
21:32:20:   Server selection: rtmp://live-dfw.justin.tv/app
21:32:20:   Interface: Intel(R) Centrino(R) Wireless-N 6150 (802.11, 36 mbps)
21:32:21: Completed handshake with rtmp://live-dfw.justin.tv/app in 171 ms.
21:32:21: SO_SNDBUF was at 8192
21:32:21: SO_SNDBUF is now 65536
21:35:17: Total frames encoded: 5330, total frames duplicated: 21 (0.39%)
21:35:17: Total frames rendered: 5335, number of late frames: 2 (0.04%) (it's okay for some frames to be late)
21:35:17: RTMPPublisher::SocketLoop: Graceful loop exit
21:35:17: Average send payload: 1240 bytes, average send interval: 32 ms
21:35:17: Number of times waited to send: 0, Waited for a total of 0 bytes
21:35:17: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
21:35:17: Number of bytes sent: 6725556
21:35:20: 
21:35:20: Profiler time results:
21:35:20: 
21:35:20: ==============================================================
21:35:20: video thread frame - [100%] [avg time: 3.483 ms] [children: 85.3%] [unaccounted: 14.7%]
21:35:20: | scene->Preprocess - [80.8%] [avg time: 2.816 ms]
21:35:20: | GPU download and conversion - [4.45%] [avg time: 0.155 ms] [children: 3.82%] [unaccounted: 0.632%]
21:35:20: | | flush - [1.64%] [avg time: 0.057 ms]
21:35:20: | | CopyResource - [2.1%] [avg time: 0.073 ms]
21:35:20: | | conversion to 4:2:0 - [0.0861%] [avg time: 0.003 ms]
21:35:20: Convert444Thread - [100%] [avg time: 0.238 ms] [children: 96.2%] [unaccounted: 3.78%]
21:35:20: | Convert444toNV12 - [96.2%] [avg time: 0.229 ms]
21:35:20: encoder thread frame - [100%] [avg time: 0.43 ms] [children: 13.5%] [unaccounted: 86.5%]
21:35:20: | sending stuff out - [13.5%] [avg time: 0.058 ms]
21:35:20: ==============================================================
21:35:20: 
21:35:20: 
21:35:20: Profiler CPU results:
21:35:20: 
21:35:20: ==============================================================
21:35:20: video thread frame - [cpu time: avg 3.011 ms, total 16068.1 ms] [avg calls per frame: 1]
21:35:20: | scene->Preprocess - [cpu time: avg 2.163 ms, total 11544.1 ms] [avg calls per frame: 1]
21:35:20: | GPU download and conversion - [cpu time: avg 0.181 ms, total 967.207 ms] [avg calls per frame: 1]
21:35:20: | | flush - [cpu time: avg 0.035 ms, total 187.203 ms] [avg calls per frame: 1]
21:35:20: | | CopyResource - [cpu time: avg 0.132 ms, total 702.003 ms] [avg calls per frame: 1]
21:35:20: | | conversion to 4:2:0 - [cpu time: avg 0.002 ms, total 15.6 ms] [avg calls per frame: 1]
21:35:20: Convert444Thread - [cpu time: avg 0.146 ms, total 780.005 ms] [avg calls per frame: 1]
21:35:20: | Convert444toNV12 - [cpu time: avg 0.141 ms, total 748.804 ms] [avg calls per frame: 1]
21:35:20: encoder thread frame - [cpu time: avg 0.088 ms, total 468.003 ms] [avg calls per frame: 1]
21:35:20: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:35:20: ==============================================================
21:35:20: 
21:35:20: =====Stream End: 2014-02-21, 21:35:20=================================================
 
I don't see any problem reported with its audio. It should be working fine. It's not muted in the properties is it? Also, it's set to "output to stream" right? You won't hear it from your computer if you do, you'll just hear the output of it on your stream only.
 
I have selected "Output to stream" and then viewed my stream from the Twitch dashboard and there was no game audio. A buddy of mine joined my stream and he couldn't hear anything on his system either.

I have also tried "Output to desktop" and didn't hear any game audio through my speakers when streaming.

I have also double checked to make sure it wasn't muted in the properties. The red bar for volume is set at maximum.

I believe this problem is related to the OBS software, since if I use Elgato's streaming software or XSplit, the game audio works fine. Which is a shame since I was looking forward to using OBS since it is free. If there isn't a solution I'll just ahve to deal with using XSplit then, since it works currently.
 
I will admit that OBS does not work perfectly with elgato, but the only known issue with it is that it only captures the elgato at 720p. For audio, I've just never heard of such an issue with audio happening before. Do what you must, but do realize I was only trying to help. I wanted to help, which is why I asked those questions. I just simply have genuinely not heard of this happening before with the elgato, because I know a number of people who use it without problems, that's the reason why I asked those questions.

I can't stop you from believing what you want to believe. Based upon the evidence for you, that's a perfectly logical conclusion, but do try to keep in mind that I am the author and deal with these devices all the time, so it would be nice if you at least tried to hear me out, and take my prior experience with other users in to account.

Anyway, I don't know exactly what it is you're streaming with your elgato. Xbox has been known to be fine. Most consoles have been known to be fine. I also don't see any report of error with the audio from the device in the log. It reports it initializing fine. Is it capturing audio from your mic or system at all?
 
I wasn't trying to sound snarky or bash the OBS software, I apologize if I came off that way. Perhaps I was a little cold in that post. I appreciate your help very much.

I have been trying to stream the Nintendo Gamecube's Gameboy Player playing a gameboy game. The output of the GCN is fed into the component adapter for the Elgato HD. The Elgato HD then outputs HDMI to my television and USB to my laptop which is what I'm trying to capture with OBS. If you think it is worthwhile to try a different system I can rig one up and test it.

OBS captures my microphone audio just fine when I use it. I had disabled it for the last log though.
 
Hm, interesting. I actually have a gamecube gameboy player too, though no elgato to test with. I really do have to buy an elgato when I get around to rewriting all that code to make sure I get them working 100% when I get to that code again.

Yea, it would be interesting to know if it happens with other systems or not. I have heard of it having issues with one system, I don't remember exactly what system it was, but it was an older console, although the issue was related to video rather than audio.

It could indeed be an issue with OBS this time when the elgato's used with this particular console, but you'd have to plug it in to another (preferably more common) console to be able to verify that or not.
 
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