Question / Help Sudden black screen issue?

S

Sky_

New Member
Hello!

I have been using OBS for about a month without much issue until yesterday suddenly all streams started showing up as black screens. I have not changed anything but nothing will show in preview stream or when trying to actually stream. I am on a laptop so I followed the directions from the "Laptop black screen" forum post but it did not help. I have also tried uninstalling and reinstalling OBS, creating a new profile, and trying to capture with game, window, and monitor captures.

Any help would be appreciated.
 
smilejos67

smilejos67

New Member
I have the same problem, I'm trying to record ESO. Couple of months ago it worked fine.
Only changes:
1. Installed sound card (was running off motherboards sound previously) now has an ASUS Zonar DGX PCIE audio card.
2. Updated OBS software.
Sound is being recorded okay, so I doubt it is the sound-card.
I rolled back OBS to the original installation (Windows gave me that option) but no change.
It records the video in windows mode, but image keeps skipping so don't want to do that.
Game capture works for Minecraft. Minecraft is a java script game, so that is a difference.
I see in the forums that "black screen" is a common problem particularly for laptops. But also for desktops. I have a desktop - Dell quad core 2.66GHz Zenon, Graphics: NVIDIA Quadro FX 1800

I

OBS crashed earlier today:
Code: 
15:50:41: Open Broadcaster Software v0.625b - 32bit (´・ω・｀)
15:50:41: -------------------------------
15:50:41: CPU Name: Intel(R) Xeon(R) CPU           W3520  @ 2.67GHz
15:50:41: CPU Speed: 2666MHz
15:50:41: Physical Memory:  4095MB Total, 3614MB Free
15:50:41: stepping id: 5, model 26, family 6, type 0, extmodel 0, extfamily 0, HTT 1, logical cores 4, total cores 4
15:50:41: monitor 1: pos={0, 0}, size={1920, 1080}
15:50:41: Windows Version: 6.1 Build 7601 S
15:50:41: Aero is Enabled
15:50:41: -------------------------------
15:50:41: OBS Modules:
15:50:41: Base Address     Module
15:50:41: 01180000         OBS.exe
15:50:41: 6BFA0000         OBSApi.dll
15:50:41: 6BDC0000         DShowPlugin.dll
15:50:41: 6BD90000         GraphicsCapture.dll
15:50:41: 6BD60000         NoiseGate.dll
15:50:41: 6BD40000         PSVPlugin.dll
15:50:41: ------------------------------------------
15:50:41: Adapter 1
15:50:41:   Video Adapter: NVIDIA Quadro FX 1800
15:50:41:   Video Adapter Dedicated Video Memory: 781778944
15:50:41:   Video Adapter Shared System Memory: 2951507968
15:50:41:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
15:50:41: =====Stream Start: 2014-08-01, 15:50:41===============================================
15:50:41:   Multithreaded optimizations: On
15:50:41:   Base resolution: 1920x1080
15:50:41:   Output resolution: 1920x1080
15:50:41: ------------------------------------------
15:50:41: Loading up D3D10 on NVIDIA Quadro FX 1800 (Adapter 1)...
15:50:41: D3D10CreateDeviceAndSwapChain1: Failed on NVIDIA Quadro FX 1800: 0x80004002. Trying compatibility mode
15:50:41: ------------------------------------------
15:50:41: Audio Format: 48000 Hz
15:50:41: ------------------------------------------
15:50:41: Audio Channels: 2 Ch
15:50:41: Playback device {0.0.0.00000000}.{1488c415-24c0-49f5-b421-ffc566e0b2db}
15:50:41: ------------------------------------------
15:50:41: Using desktop audio input: Speakers (ASUS Xonar DGX Audio Device)
15:50:41: Global Audio time adjust: 0
15:50:41: Using 5.1 surround speaker setup
15:50:41: ------------------------------------------
15:50:41: Using auxilary audio input: Microphone (ASUS Xonar DGX Audio Device)
15:50:41: Mic time offset: 0
15:50:41: ------------------------------------------
15:50:41: Audio Encoding: AAC
15:50:41:     bitrate: 128
Log file:
---------------------------------------
15:50:41: Open Broadcaster Software v0.625b - 32bit (´・ω・｀)
15:50:41: -------------------------------
15:50:41: CPU Name: Intel(R) Xeon(R) CPU W3520 @ 2.67GHz
15:50:41: CPU Speed: 2666MHz
15:50:41: Physical Memory: 4095MB Total, 3614MB Free
15:50:41: stepping id: 5, model 26, family 6, type 0, extmodel 0, extfamily 0, HTT 1, logical cores 4, total cores 4
15:50:41: monitor 1: pos={0, 0}, size={1920, 1080}
15:50:41: Windows Version: 6.1 Build 7601 S
15:50:41: Aero is Enabled
15:50:41: -------------------------------
15:50:41: OBS Modules:
15:50:41: Base Address Module
15:50:41: 01180000 OBS.exe
15:50:41: 6BFA0000 OBSApi.dll
15:50:41: 6BDC0000 DShowPlugin.dll
15:50:41: 6BD90000 GraphicsCapture.dll
15:50:41: 6BD60000 NoiseGate.dll
15:50:41: 6BD40000 PSVPlugin.dll
15:50:41: ------------------------------------------
15:50:41: Adapter 1
15:50:41: Video Adapter: NVIDIA Quadro FX 1800
15:50:41: Video Adapter Dedicated Video Memory: 781778944
15:50:41: Video Adapter Shared System Memory: 2951507968
15:50:41: Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
15:50:41: =====Stream Start: 2014-08-01, 15:50:41===============================================
15:50:41: Multithreaded optimizations: On
15:50:41: Base resolution: 1920x1080
15:50:41: Output resolution: 1920x1080
15:50:41: ------------------------------------------
15:50:41: Loading up D3D10 on NVIDIA Quadro FX 1800 (Adapter 1)...
15:50:41: D3D10CreateDeviceAndSwapChain1: Failed on NVIDIA Quadro FX 1800: 0x80004002. Trying compatibility mode
15:50:41: ------------------------------------------
15:50:41: Audio Format: 48000 Hz
15:50:41: ------------------------------------------
15:50:41: Audio Channels: 2 Ch
15:50:41: Playback device {0.0.0.00000000}.{1488c415-24c0-49f5-b421-ffc566e0b2db}
15:50:41: ------------------------------------------
15:50:41: Using desktop audio input: Speakers (ASUS Xonar DGX Audio Device)
15:50:41: Global Audio time adjust: 0
15:50:41: Using 5.1 surround speaker setup
15:50:41: ------------------------------------------
15:50:41: Using auxilary audio input: Microphone (ASUS Xonar DGX Audio Device)
15:50:41: Mic time offset: 0
15:50:41: ------------------------------------------
15:50:41: Audio Encoding: AAC
15:50:41: bitrate: 128
 
dodgepong

dodgepong

Administrator
Community Helper
That is an incomplete log. Can you restart OBS, do a test recording for a few minutes, restart OBS, and post the last log?
 
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