Question / Help Stream/internet connection disconnects every few minutes (PLEASE HELP)

[Cjn826]

This started last July but changed hardware and stopped. Now it keeps happening every time I have a lot of people watching where I embed my stream.

so the issue is about 3-4 minute into streaming (sometimes longer before it starts the issue with that minute intervals) and it shows 0 kb/s and red on obs. With that on I cant load any webpage on my pc but wireless seems ok when connected. Sometimes it comes back other times i have to replug my powerline in.

Ca n someone tell me what the cause us? I put my log that had some of the d/cs in but cant find another. other times its fine as i said its when large numbers watch. Maybe its router wise, my powerline or something else? please let me know its annoying me as it happens every time now.

thanks.

 

[Sapiens]

With that on I cant load any webpage on my pc but wireless seems ok when connected. Sometimes it comes back other times i have to replug my powerline in.

First order of business would be to test with a wired connection to your router, because that sounds a lot like your powerline network connection being bad.

 

[Cjn826]

First order of business would be to test with a wired connection to your router, because that sounds a lot like your powerline network connection being bad.

Well im too far away to do a direct cable. I have done driectly into modem and its fine. I need to rewire where the line is coming in. I'll get back to you,.

 

[Sapiens]

I have done driectly into modem and its fine.

Directly to the modem is fine too. If it worked without a problem then it sounds like the issue is unrelated to OBS wouldn't you say?

 

[Cjn826]

I understand this might not be an obs issue but do you have any advice on what to look at to fix this d/c issue every few minutes that only happens when a lot of people are watching. every other time seems to be a non issue.

 

[Sapiens]

Still sounds like the powerline network is the culprit since everything else continues to work. As for how to troubleshoot it I don't know, as I don't use one. I suspect the manufacturer has some steps they recommend for users experiencing problems.

 

[Cjn826]

I am testing it via directly into my modem with the powerline since tonight is when it happen,. will update

 

[Cjn826]

Ok last week it worked fine plugged into modem and then when i did router via powerline. I didnt this week and it had same issue.

Seriously pissing me off.I cant tell what issue is. can it be router not handling a lot of people watching?

also saying my preset is set to llhq? i have no idea where that is. please help