Question / Help [solved] watched temp and realized the problem. Video & Audio really choppy. New info, plz help

F

Flying_Tortoise

New Member
solved :)
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EDIT HAVE A NEW LOG, solutions before didn't help :(
Here is the new log. Definitely the right one
https://gist.github.com/e9363fcea33142144a9b

I should mention that when it occured the mouse was lagging as well. So perhaps not the internet but the cpu usage itself. However I did as told before.
Lowered the bitrate to 2000, 30 fps. I have no idea why I couldn't even stream for 30 minutes...

Took a snapshot of speedtest like 20 min after and DL speed went way down
http://gyazo.com/86f6a05acfa83ff588ad2c68e19a5544

old message from yesterday (has pc info, and everything)
UPDATE #2
Talked to time warner again, apparently I had a faulty port causing the low e-net speed
Now e-net back to 50 DL and 6 Upload speed
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Hey everybody
So I had to end my stream early because of this and I hope really hope I can this solved ASAP because I don't want to cancel tm's stream :(

Example (30 seconds into the video)
https://drive.google.com/file/d/0B6_pvHEJF-rRSDZpMWg0VmRnWjQ/view?usp=sharing
Normally my quality is pretty good at 30 fps, I usually get away with 60 frames but I wanted to avoid this which is why i went with 30.

Log
https://gist.github.com/71bbad25d39004234cad here is the latest log file. I did close OBS and reopen it to get the log file so idk if that means I should get the log file before my last. Most likely not but wanted to make sure that the "last log file" was the proper one.

Here are my laptop specs (Screenshot)
http://gyazo.com/7f9c637400a646c0bbcabe1b5a4bc5d8

Screenshot of Download and Upload speeds
http://gyazo.com/105a02d3a85e7ea54125799bf453d7fb

Would GREATLY appreciate some help with this, I can't have this happen again tm,
Thanks
 
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Looks like the right logfile.

First things noticed, appears your connection went flaky late into that log.
Also, you're running at a very odd resolution... 616p? Is there a reason for that, rather than 540p or 720p? Your monitor appears to be 1080p.
Unless you're a Partnered caster, it's VERY STRONGLY advised to not exceed 2000kbps; the 3500 you're running at now will cause a lot of viewers to buffer constantly. Twitch released some metrics showing that 2000kbps is the 'sweet spot' where the widest viewerbase will not buffer.

Partners can get away with exceeding it due to having transcodes (quality options) at all times. But if people can't go to a lower-bitrate quality, they'll most likely just leave. Usually without saying anything about it.
 
FerretBomb said:
Looks like the right logfile.

First things noticed, appears your connection went flaky late into that log.
Also, you're running at a very odd resolution... 616p? Is there a reason for that, rather than 540p or 720p? Your monitor appears to be 1080p.
Unless you're a Partnered caster, it's VERY STRONGLY advised to not exceed 2000kbps; the 3500 you're running at now will cause a lot of viewers to buffer constantly. Twitch released some metrics showing that 2000kbps is the 'sweet spot' where the widest viewerbase will not buffer.

Partners can get away with exceeding it due to having transcodes (quality options) at all times. But if people can't go to a lower-bitrate quality, they'll most likely just leave. Usually without saying anything about it.
Click to expand...

My mindset was that by downscaling the resolution further, that I would be able to reduce the CPU usage and make sure that problem doesn't happen.
Interesting I didn't know the internet could cause that. I suppose it also makes sense that it would be the internet because the problem only occured 3 hours into the stream, and it's not like the cpu usage increased randomly.
Okay so I believe I read something from a guide saying to talk to your internet service provider to make sure they are actually giving me what I paid for and making sure that the connection for Twitch stays smooth (paraphrasing), so would it be correct to assume that this might be the solution?
Alright, will definitely change it to 2000 then. I see so many people exceeding it that I disregarded the 2000 recommendation. Thank you for the advice, I won't do that from now on
 
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Yep, 720p@30fps, 2000kbps is the 'golden point' for non-partnered streamers due to that buffering issue.

Livestreaming relies on a very hard-to-test connection type; it relies on minimum constant throughput. Speed test sites don't check that... in fact, speedtest.net throws out your lowest 30% of returns, which are the most important for streamers.
 
FerretBomb said:
Yep, 720p@30fps, 2000kbps is the 'golden point' for non-partnered streamers due to that buffering issue.

Livestreaming relies on a very hard-to-test connection type; it relies on minimum constant throughput. Speed test sites don't check that... in fact, speedtest.net throws out your lowest 30% of returns, which are the most important for streamers.
Click to expand...
Just talked to my internet provider and they noticed I had 2 routers active, and disabled one so there wasn't interference. So hopefully that solves that issue.
However I remembered that the problem in the OP has actually happened during a local recording as well, so if it were actually a case of too much cpu usage then the lower bitrate should solve that as well correct? Sounds like there couldn't possibly any other reason for the problem.
 
Only things I can think of at this point might be a CPU temp and/or throttling issue, or something with the Extremecap. Connection is still showing some flake too, but I'm not sure it's that bad, and it isn't going to affect local recordings. Likewise, it isn't going to cause the mouse to lag; that sounds like a CPU cap of one type or another. Could possibly try setting OBS' core affinity to not allow it to use core 0, see if that fixes the mouse lagging.

Normally you'd see a lot more duped/skipped frames from that kind of situation though.

Also, possibly dumb suggestion. If you're using Chrome, exit it while testing. I've been getting system-level lag when I leave Chrome running while casting, after one of the recent patches. Bad enough that it even makes the taskbar thumbnail images lag when moused over. A lot.
 
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FerretBomb said:
Only things I can think of at this point might be a CPU temp and/or throttling issue, or something with the Extremecap. Connection is still showing some flake too, but I'm not sure it's that bad, and it isn't going to affect local recordings. Likewise, it isn't going to cause the mouse to lag; that sounds like a CPU cap of one type or another. Could possibly try setting OBS' core affinity to not allow it to use core 0, see if that fixes the mouse lagging.

Normally you'd see a lot more duped/skipped frames from that kind of situation though.

Also, possibly dumb suggestion. If you're using Chrome, exit it while testing. I've been getting system-level lag when I leave Chrome running while casting, after one of the recent patches. Bad enough that it even makes the taskbar thumbnail images lag when moused over. A lot.
Click to expand...
So changed my ethernet cable from a faulty port in the router (i know right?) and got a 3 hour stream again, until it bugged out again
managed to get a picture of the performance tab of task manager and ethernet was pretty insane, so much that I wonder if it could be contributing to something.
http://gyazo.com/ee96a5891040f5e03f7abcc428fffbb1

I also did notice that obs was saying dropped frames, but the stream was still smooth :/ sorry if this is a noob resp but I didn't read too much on it since I originally thought that my laptop would've been good enough to handle it.

Okay since it's most likely a cpu cap then I'll try to get in touch with a friend who might be able to go through my settings and help me. Really hope I can in touch with him.
No, I use mozilla firefox because nothing beats it lol.
Really appreciate you coming back to help me out man, This problem would be stressin me out so much more if I wasn't getting responses.
 
Note the scale of that graph at the top-right... even if it spiked, it was still on the 100kbps range.

Dropped frames are almost always a network issue.

Recommend grabbing RealTemp to watch your thermals, as well as using task manager to watch your processor's throttling level. And happy to help!
 
FerretBomb said:
Note the scale of that graph at the top-right... even if it spiked, it was still on the 100kbps range.

Dropped frames are almost always a network issue.

Recommend grabbing RealTemp to watch your thermals, as well as using task manager to watch your processor's throttling level. And happy to help!
Click to expand...
lol, yah I suppose I should've looked at that.
Okay looks like I gotta have an e-net person come over to fix whatever could be the issue.
Downloaded RealTemp, I guess I just stream tm again and explain to the viewers what is most likely going to happen eh?
Any other information I should grab when it happens (temp, screenshot of cpu graph at the time it happens, and..)? To make sure it is easier to find out wtheck is going on?

edit: random question but should it indeed be the temperature. Should I consider reducing the maximum processor state to 99%? I know it would reduce my cpu but looking at youtube videos it seems to reduce temperature quite a bit. My idle temp is 41 deg, 49 when downloading something, so possibly when I am running everything that I do when streaming the temp is going way up.
 
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@FerretBomb hey man the stream ran without a hitch.
Once I realized that the temp was starting to rise (thanks to RealTemp) I got a laptop fan from my bro I was able to keep the temp down.
I'm sorry it was something as simple as that but I appreciate the advice for 2000 bitrate, RealTemp, and everything man. Mb I'll try experimenting with 60fps and see if I can keep the temp down, b/c i know my laptop can do it for awhile (just while the temp is cool).
Thanks again,
Tortoise
 
Cheers, happy to help.
If you need 60fps, be aware that you may need to downscale to 480p to keep within the realistic technical limitations of 2000kbps; there's a huge difference between playing at 30 vs 60, and streaming 30 vs 60. Generally streaming at 60fps is unnecessary, unless you're playing something like Super Metroid or Shovel Knight that use sprite-blitting for old-school transparency; at 30fps the sprites can just disappear or stay solid if the capture syncs up.

I wouldn't mess with the CPU clock, just use a laptop fan pad to help control temps. If you're really concerned and willing to pay out, look for a computer repair shop willing to do a re-paste/pad on the cooler, as well as a clean-out. With a desktop it's pretty easy, a laptop generally makes things a LOT more convoluted.
 
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