Question / Help Requesting aid to find root cause analysis of crashes

Scratticus

Scratticus

New Member
Getting crashes at very similar times during the week and trying to figure out what is causing them. The crashes happen on Monday between 7 and 8pm EDT and on Tuesdays between 10pm and midnight EDT.

The Bitrate drops to zero and the OBS scenes freeze, I can still manipulate menu buttons, but they have no effect. The Stream goes to netwrok error to viewers and OBS has to be killed with task manager. On start up, within those times it could crash several times, though outside of those times there is not an issue recurrence despite making no set up changes, hence I believe it is an external stimuli causing the crashes.

There is also something causing GPU spikes which could be related to this issue, not confirmed what is causing the spikes yet.

Here is the Crash Report


and the latest log file.


The Websocket issue seems to be prevalent, I have not been able to resolve the cause of this issue yet. I tried disabling hardware acceleration on OBS browser and setting the relevant Browser sources (Webcaptioner related) to "shutdown source when not visible" and I set them to invisible when not in use.
 
that was quite the nostalgic reading seeing someone still using a separate drive for "program files". That has been forfeit a long time ago. Been there done that. Im not going to get into that much but suffice to say MS has killed it off being practical, despite all registry tweaking/symbolic linking due to their own mess in numerous ways.
Your pc seems to simply be unstable at first glance.
Everything is a bit of a mess, you have coreaac installed, but not to the extent your obs can see it.
I'd make sure everything is stable and can handle loads correctly and probably reinstall os.
 
OK so I am not even really sure how to get started, could you point me in the right direction? Is this something that I can do myself with YouTube videos and no previous knowledge or is it more likely that I need to hire an IT professional?

Its true I commissioned this PC over 5 years ago, it probably is pretty out of date
 
Scratticus said:
OK so I am not even really sure how to get started, could you point me in the right direction? Is this something that I can do myself with YouTube videos and no previous knowledge or is it more likely that I need to hire an IT professional?

Its true I commissioned this PC over 5 years ago, it probably is pretty out of date
Click to expand...

Your OBS is current so ignore that guy. You can download a fresh iso image of windows 10 using ms media creation tool
or just search "media creation tool"
As for installing windows, there must be practically thousands of videos on youtube in regard to that.
You do however have several partitions, if these are on the same physical drive or not, you havent given any information that will tell us this.
Any computer person of some technical knowledge should be able to help you locally. Installing windows takes about 10 minutes to a modern ssd, the whole process. Then some time to install programs which you can do on your own rather well considering you have installed obs.
And if you are insecure about the process, i would recommend you get local help - if only so you dont format/wipe your other drives where you may or may not have data/files that are of value to you.

learn to use "disk managment" in windows. Take some time to research using youtube.
consider backing up what you already have, in case you forget something.

So idk, i dont think you should move ahead with program files being split across several drives. Its not a problem per se, but it sure can be.

As for spikes, turn off all options you dont know what does. Try to do things with very modest settings, set fps to 30 just temporarily, does the problem still persist etc. But frankly, I would focus on one problem at the time.

edit: by ssd i meant an m.2 ssd that can do from 1.8-3.5 gb/sec. A sata connected SSD would just do 0.5gb/s peak and slower on some things. It'll still be fast for installing windows tho. Also note down what drivers you need to be up and running again, preferrably download that first before reinstalling.
 
yeah when I am finished today I am going to uninstall all non essential/ re-installable programs, update GPU graphics driver if possible and then clean up the Partitions.

C: is a 500gb SSD and D: is a 3tb HDD so I guess i am just familiar with Program Files set up of old. I though all windows applications were on C:, and then some key things for stream, Xsplit (Webcam), OBS, and some key programs. Everything else should be D:

I'll clean that up as best I can, but I am not sure where to put things if not in program files? just slap them on the D: doesn't seem well organised, I could name the folder something else?

Then I'll go for a reinstall of windows keeping files intact. I have a paid windows license so I shouldn't need an ISO, right?
 
Oh and I'll hit up that disk management research before I get started. I use Ccleaner often to clean up spurious files and registry issues
 
Ccleaner isnt something one should use. Better managment of the system is what's needed. If the error is not created in the first place, it won't need to be fixed ;) Just keep all programs on C:\
Dont make things harder then it has to be. Programs dont need to be backed up, the system does. If your files on D:\ that are programs should get corrupted or worse, then a backup of c:\ without the program files backup will be pointless.. Since you also use D:\ for other things, i would urge you to rethink how to go about it all. But it's up to you of course.

edit: i use other partitions only for things like portable, games and my stuff. Game files doesnt matter as i can redownload everything with steam, so backup of that isnt necessary. My documents and stuff like that, you're free to move to D:\ or whatnot. And that you should do.
 
So yeah I think we are in agreement Boot files and programs on C: So Windows files, and essential programs on C:

Games and everything else, files on the D:

Since these are physical partitions I wonder if I need to do the Disk Management stuff. i see lots of videos on how to shrink and partition the drives, but no guides really on why, excepting one article that says you can split drives to separate programs, music and videos. Not sure how relevant that is to me. I could maybe create a partition for streaming software on the C:? seems wasteful
 
I don't do partitions anymore. It's just not necessary. OBS itself can be made to run portable as can a lot of things.
If you need more space, buy a bigger disk. Long term storage you should keep on a NAS or local cloud device anyway..
Games i run on a raid 0, striped, m.2 ssds, and also some programs on them. Work files on NAS. I copy everything to everywhere, so backups everywhere. Temp files can be set to a dedicated drive, like an old ssd or something, or a ramdrive. I use a ramdrive for temp/cache, but i switch to local when doing system updates, so that the update doesnt fail. Anyway, we've moved off OBS for topic.
OBS can be made portable by placing an empty file called "portable_mode.txt" in the main root obs folder, at top of main obs folders. It will from that point on read settings from a config folder in the same directory as this txt file.

Best of luck.
 
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