Question / Help Red screen issue with OBS

Sherry · Jun 8, 2015

So I'm moving from XSplit to OBS because whenever I stream or record, my avermedia disconnects, XSplit freezes and I can't close it unless I restart my laptop.

Whenever I connect my avermedia, start OBS and press "Preview stream", it only shows a red screen.

OBS settings: http://qs.lc/skb1g
Current layout: http://qs.lc/u20qf

I use the 32bit version of OBS.

I hope someone can help me with that.

Thanks in advance.

Code:

15:59:53: Open Broadcaster Software v0.651b - 32bit (´・ω・｀)
15:59:53: -------------------------------
15:59:53: CPU Name: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz
15:59:53: CPU Speed: 2394MHz
15:59:53: Physical Memory:  4095MB Total, 3172MB Free
15:59:53: stepping id: 1, model 69, family 6, type 0, extmodel 2, extfamily 0, HTT 1, logical cores 4, total cores 2
15:59:53: monitor 1: pos={0, 0}, size={1366, 768}
15:59:53: Windows Version: 6.2 Build 9200 
15:59:53: Aero is Enabled
15:59:53: -------------------------------
15:59:53: OBS Modules:
15:59:53: Base Address     Module
15:59:53: 00870000         OBS.exe
15:59:53: 655D0000         OBSApi.dll
15:59:53: 65370000         DShowPlugin.dll
15:59:53: 65340000         GraphicsCapture.dll
15:59:53: 65310000         NoiseGate.dll
15:59:53: 674C0000         PSVPlugin.dll
15:59:53: 652F0000         scenesw.dll
15:59:53: ------------------------------------------
15:59:53: Adapter 1
15:59:53:   Video Adapter: NVIDIA GeForce 840M
15:59:53:   Video Adapter Dedicated Video Memory: 2068705280
15:59:53:   Video Adapter Shared System Memory: 2147610624
15:59:53:   Video Adapter Output 1: pos={0, 0}, size={1366, 768}, attached=true
15:59:53: ------------------------------------------
15:59:53: Adapter 2
15:59:53:   Video Adapter: Intel(R) HD Graphics Family
15:59:53:   Video Adapter Dedicated Video Memory: 33554432
15:59:53:   Video Adapter Shared System Memory: 1845493760
15:59:53: =====Stream Start: 2015-06-08, 15:59:53===============================================
15:59:53:   Multithreaded optimizations: On
15:59:53:   Base resolution: 1280x720
15:59:53:   Output resolution: 1280x720
15:59:53: ------------------------------------------
15:59:53: Loading up D3D10 on NVIDIA GeForce 840M (Adapter 1)...
15:59:53: ------------------------------------------
15:59:53: Audio Format: 48000 Hz
15:59:53: ------------------------------------------
15:59:53: Audio Channels: 2 Ch
15:59:53: Playback device Default
15:59:53: ------------------------------------------
15:59:53: Using desktop audio input: Lautsprecher (Realtek High Definition Audio)
15:59:53: Global Audio time adjust: 0
15:59:53: ------------------------------------------
15:59:53: Using auxilary audio input: Mikrofon (Realtek High Definition Audio)
15:59:53: Mic time offset: 0
15:59:53: ------------------------------------------
15:59:53: Audio Encoding: AAC
15:59:53:     bitrate: 128
15:59:53: Using bitmap image
Warning -- DShowPlugin: Could not get device video pin
15:59:53: Using directshow input
15:59:53: Scene buffering time set to 700
15:59:53: ------------------------------------------
15:59:53: Video Encoding: x264
15:59:53:     fps: 30
15:59:53:     width: 1280, height: 720
15:59:53:     preset: veryfast
15:59:53:     profile: high
15:59:53:     keyint: 250
15:59:53:     CBR: yes
15:59:53:     CFR: yes
15:59:53:     max bitrate: 1000
15:59:53:     buffer size: 1000
15:59:53: ------------------------------------------
15:59:56: FlushBufferedVideo: Flushing 2 packets over 33 ms
15:59:56: Total frames encoded: 40, total frames duplicated: 0 (0.00%)
15:59:56: Total frames rendered: 63, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
15:59:56: 
15:59:56: Profiler time results:
15:59:56: 
15:59:56: ==============================================================
15:59:56: video thread frame - [100%] [avg time: 1.689 ms] [children: 8.05%] [unaccounted: 91.9%]
15:59:56: | scene->Preprocess - [0.178%] [avg time: 0.003 ms]
15:59:56: | GPU download and conversion - [7.87%] [avg time: 0.133 ms] [children: 7.99%] [unaccounted: -0.118%]
15:59:56: | | flush - [6.04%] [avg time: 0.102 ms]
15:59:56: | | CopyResource - [1.78%] [avg time: 0.03 ms]
15:59:56: | | conversion to 4:2:0 - [0.178%] [avg time: 0.003 ms]
15:59:56: Convert444Thread - [100%] [avg time: 1.257 ms] [children: 99%] [unaccounted: 1.03%]
15:59:56: | Convert444toNV12 - [99%] [avg time: 1.244 ms]
15:59:56: encoder thread frame - [100%] [avg time: 3.259 ms] [children: 0.184%] [unaccounted: 99.8%]
15:59:56: | sending stuff out - [0.184%] [avg time: 0.006 ms]
15:59:56: ==============================================================
15:59:56: 
15:59:56: 
15:59:56: Profiler CPU results:
15:59:56: 
15:59:56: ==============================================================
15:59:56: video thread frame - [cpu time: avg 0.992 ms, total 62.5 ms] [avg calls per frame: 1]
15:59:56: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
15:59:56: | GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
15:59:56: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
15:59:56: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
15:59:56: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
15:59:56: Convert444Thread - [cpu time: avg 2.403 ms, total 93.75 ms] [avg calls per frame: 1]
15:59:56: | Convert444toNV12 - [cpu time: avg 2.403 ms, total 93.75 ms] [avg calls per frame: 1]
15:59:56: encoder thread frame - [cpu time: avg 2.467 ms, total 93.75 ms] [avg calls per frame: 1]
15:59:56: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
15:59:56: ==============================================================
15:59:56: 
15:59:56: =====Stream End: 2015-06-08, 15:59:56=================================================
15:59:56: Terminating 0x1dc8

dping · Jun 8, 2015

Sherry said:

So I'm moving from XSplit to OBS because whenever I stream or record, my avermedia disconnects, XSplit freezes and I can't close it unless I restart my laptop.

Whenever I connect my avermedia, start OBS and press "Preview stream", it only shows a red screen.

OBS settings: http://qs.lc/skb1g
Current layout: http://qs.lc/u20qf

I use the 32bit version of OBS.

I hope someone can help me with that.

Thanks in advance.

Code:

15:59:53: Open Broadcaster Software v0.651b - 32bit (´・ω・｀)
15:59:53: -------------------------------
15:59:53: CPU Name: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz
15:59:53: CPU Speed: 2394MHz
15:59:53: Physical Memory:  4095MB Total, 3172MB Free
15:59:53: stepping id: 1, model 69, family 6, type 0, extmodel 2, extfamily 0, HTT 1, logical cores 4, total cores 2
15:59:53: monitor 1: pos={0, 0}, size={1366, 768}
15:59:53: Windows Version: 6.2 Build 9200
15:59:53: Aero is Enabled
15:59:53: -------------------------------
15:59:53: OBS Modules:
15:59:53: Base Address     Module
15:59:53: 00870000         OBS.exe
15:59:53: 655D0000         OBSApi.dll
15:59:53: 65370000         DShowPlugin.dll
15:59:53: 65340000         GraphicsCapture.dll
15:59:53: 65310000         NoiseGate.dll
15:59:53: 674C0000         PSVPlugin.dll
15:59:53: 652F0000         scenesw.dll
15:59:53: ------------------------------------------
15:59:53: Adapter 1
15:59:53:   Video Adapter: NVIDIA GeForce 840M
15:59:53:   Video Adapter Dedicated Video Memory: 2068705280
15:59:53:   Video Adapter Shared System Memory: 2147610624
15:59:53:   Video Adapter Output 1: pos={0, 0}, size={1366, 768}, attached=true
15:59:53: ------------------------------------------
15:59:53: Adapter 2
15:59:53:   Video Adapter: Intel(R) HD Graphics Family
15:59:53:   Video Adapter Dedicated Video Memory: 33554432
15:59:53:   Video Adapter Shared System Memory: 1845493760
15:59:53: =====Stream Start: 2015-06-08, 15:59:53===============================================
15:59:53:   Multithreaded optimizations: On
15:59:53:   Base resolution: 1280x720
15:59:53:   Output resolution: 1280x720
15:59:53: ------------------------------------------
15:59:53: Loading up D3D10 on NVIDIA GeForce 840M (Adapter 1)...
15:59:53: ------------------------------------------
15:59:53: Audio Format: 48000 Hz
15:59:53: ------------------------------------------
15:59:53: Audio Channels: 2 Ch
15:59:53: Playback device Default
15:59:53: ------------------------------------------
15:59:53: Using desktop audio input: Lautsprecher (Realtek High Definition Audio)
15:59:53: Global Audio time adjust: 0
15:59:53: ------------------------------------------
15:59:53: Using auxilary audio input: Mikrofon (Realtek High Definition Audio)
15:59:53: Mic time offset: 0
15:59:53: ------------------------------------------
15:59:53: Audio Encoding: AAC
15:59:53:     bitrate: 128
15:59:53: Using bitmap image
Warning -- DShowPlugin: Could not get device video pin
15:59:53: Using directshow input
15:59:53: Scene buffering time set to 700
15:59:53: ------------------------------------------
15:59:53: Video Encoding: x264
15:59:53:     fps: 30
15:59:53:     width: 1280, height: 720
15:59:53:     preset: veryfast
15:59:53:     profile: high
15:59:53:     keyint: 250
15:59:53:     CBR: yes
15:59:53:     CFR: yes
15:59:53:     max bitrate: 1000
15:59:53:     buffer size: 1000
15:59:53: ------------------------------------------
15:59:56: FlushBufferedVideo: Flushing 2 packets over 33 ms
15:59:56: Total frames encoded: 40, total frames duplicated: 0 (0.00%)
15:59:56: Total frames rendered: 63, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
15:59:56:
15:59:56: Profiler time results:
15:59:56:
15:59:56: ==============================================================
15:59:56: video thread frame - [100%] [avg time: 1.689 ms] [children: 8.05%] [unaccounted: 91.9%]
15:59:56: | scene->Preprocess - [0.178%] [avg time: 0.003 ms]
15:59:56: | GPU download and conversion - [7.87%] [avg time: 0.133 ms] [children: 7.99%] [unaccounted: -0.118%]
15:59:56: | | flush - [6.04%] [avg time: 0.102 ms]
15:59:56: | | CopyResource - [1.78%] [avg time: 0.03 ms]
15:59:56: | | conversion to 4:2:0 - [0.178%] [avg time: 0.003 ms]
15:59:56: Convert444Thread - [100%] [avg time: 1.257 ms] [children: 99%] [unaccounted: 1.03%]
15:59:56: | Convert444toNV12 - [99%] [avg time: 1.244 ms]
15:59:56: encoder thread frame - [100%] [avg time: 3.259 ms] [children: 0.184%] [unaccounted: 99.8%]
15:59:56: | sending stuff out - [0.184%] [avg time: 0.006 ms]
15:59:56: ==============================================================
15:59:56:
15:59:56:
15:59:56: Profiler CPU results:
15:59:56:
15:59:56: ==============================================================
15:59:56: video thread frame - [cpu time: avg 0.992 ms, total 62.5 ms] [avg calls per frame: 1]
15:59:56: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
15:59:56: | GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
15:59:56: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
15:59:56: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
15:59:56: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
15:59:56: Convert444Thread - [cpu time: avg 2.403 ms, total 93.75 ms] [avg calls per frame: 1]
15:59:56: | Convert444toNV12 - [cpu time: avg 2.403 ms, total 93.75 ms] [avg calls per frame: 1]
15:59:56: encoder thread frame - [cpu time: avg 2.467 ms, total 93.75 ms] [avg calls per frame: 1]
15:59:56: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
15:59:56: ==============================================================
15:59:56:
15:59:56: =====Stream End: 2015-06-08, 15:59:56=================================================
15:59:56: Terminating 0x1dc8

Under device select LGP stream engine.

Sherry · Jun 8, 2015

Thank you for your quick reply.

When I do that, it only shows a black screen. http://qs.lc/at2ki :/

dping · Jun 8, 2015

Sherry said:
Thank you for your quick reply.

When I do that, it only shows a black screen. http://qs.lc/at2ki :/

This is somewhat better.
check this thread:
https://obsproject.com/forum/threads/laptop-black-screen-when-capturing-read-here-first.5965/

you might also have to run through the same steps for the avermedia software to ensure its running on the nvidia card.

Sherry · Jun 8, 2015

Is this correct?

http://qs.lc/d0nd6
http://qs.lc/mmdgf

I still get a black screen when I press the Preview Stream button.

dping · Jun 8, 2015

Sherry said:
Is this correct?

http://qs.lc/d0nd6
http://qs.lc/mmdgf

I still get a black screen when I press the Preview Stream button.

I hope so :P looks right,

Sherry said:
Is this correct?

http://qs.lc/d0nd6
http://qs.lc/mmdgf

I still get a black screen when I press the Preview Stream button.

It looks right but I cannot be sure since I dont read your launguage :( sorry

just so you understand what we're doing, the issues are
1. you have a laptop with switchable graphics, this means that your laptop decides when it needs the intel or the nvidia. once you've set OBS to work on the Nvidia I'm assuming you'll need to make sure that your avermedia uses the nvidia as well, but I'm not sure what (if any) program OBS calls to import the capture card picture.

Speaking of which: make sure that the avermedia software isn't running at all when OBS is as well

Sherry · Jun 8, 2015

How can I set my avermedia to use the nvidia as well?

dping · Jun 8, 2015

Sherry said:
How can I set my avermedia to use the nvidia as well?

That, I am not sure of or even if it needs to be done.

Can you post a new logfile?

Sherry · Jun 8, 2015

Should I just take the most recent one?
http://qs.lc/hxevo

dping · Jun 8, 2015

Sherry said:
Should I just take the most recent one?
http://qs.lc/hxevo

post the current after you've either streamed, recorded or previewed for at least 5 minutes. did you make sure the avermedia software is NOT running while OBS is live?

Sherry · Jun 8, 2015

https://gist.github.com/d4212b4a17b72e299d8b

Yes, the avermedia software was closed.

dping · Jun 8, 2015

Sherry said:
https://gist.github.com/d4212b4a17b72e299d8b

Yes, the avermedia software was closed.

Is your source resolution 1080@25fps? that is what I see you have it set to, might just see if you can disable custom resolution. that might be why you were also getting the red screen before.

Sherry · Jun 8, 2015

This is what I get when I enter the settings.

OBS: http://qs.lc/lb0li
Avermedia: http://qs.lc/sq8du

dping · Jun 8, 2015

Sherry said:
This is what I get when I enter the settings.

OBS: http://qs.lc/lb0li
Avermedia: http://qs.lc/sq8du

component cables wont get up to full quality. a the top of your avermedia software it says the source is set to 720x240@60fps, or should be

Sherry · Jun 8, 2015

I can't set the FPS to 60, 30 is the max number. http://qs.lc/kfmxt
OBS: http://qs.lc/mwx3v
Avermedia Recentral settings: http://qs.lc/saron

dping · Jun 8, 2015

Sherry said:
I can't set the FPS to 60, 30 is the max number. http://qs.lc/kfmxt
OBS: http://qs.lc/mwx3v
Avermedia Recentral settings: http://qs.lc/saron

thats fine. do you see it now?

Sherry · Jun 8, 2015

No, still black screen :/ http://qs.lc/yuk5l
And the resolution was automatically set back. http://qs.lc/smpjx

dping · Jun 8, 2015

Sherry said:
No, still black screen :/ http://qs.lc/yuk5l
And the resolution was automatically set back. http://qs.lc/smpjx

Heres the thing, if you are not getting video to the avermedia software then OBS cant grab that. you'll need to fix that first and I bet you once you do, close the avermedia software and set OBS settings the same as the avermedia software and it will work. you will need to post call/post to avermedia tech support.

Question / Help Red screen issue with OBS

Sherry

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Sherry

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