Question / Help Random Freeze even only recording

[SoulOfDerp]

My old pc which has way worse hardware also record normally.

So I can say we are havng the exact same problem here. New pc, same frame drops in the output only, etc. Only one gamr having issue for me, thats the strange part. In your case, all games runs fine, with or without recirding with obs.

The Surge may somehow have something using the same part(s) as obs that cause he problem.

Havent try shadowplay yet, will try removing ram and see if theres any bios update first when I get home.

 

[Knzchaos]

I heard The Surge is very resource heavy, I don't think my 750ti would handle it at a good framerate on 1080p lol

In my case shadowplay skips frames alot as well, maybe it could work for you. I can't test another ram stick at the moment cause I have only 1 :/

 

[SoulOfDerp]

I am not sure if 8gb can run The Surge, but my old pc with r9 270x runs and record and stream The Surge and other games just fine with mid low setting.

But I think I can try other games to see if the frame skipping for the mp4 still happens.


And I have a feeling shadowplay wont work if I do nothing else. Something is clearly broken for us.

 

[Knzchaos]

I already noticed it must be a hardware issue since even after reinstalling the OS the same problem was happening. Please post here the results of other games you test.

 

[SoulOfDerp]

I already noticed it must be a hardware issue since even after reinstalling the OS the same problem was happening. Please post here the results of other games you test.

I also contacted the customer support of The Surge, if they can at least point me a right direction may be we can fix this mess.

I didnt buy a new pc to fail at something I could do with my old shitty pc ...


Which anti virus you use btw

 

[Fenrir]

@SoulOfDerp Try removing the display capture. You shouldn't really have that in the same scene as your game capture sources, it can cause issues.

Your second log doesn't have any actual stream/record attempts in it. Also, are you making sure to cap FPS in the games you're playing? And have you been monitoring CPU usage both before and after OBS is open/started recording?

The first log file shows skipped frames, which means that something on your PC is overloaded and can't keep up with the video encoding. This usually means your CPU.

 

[SoulOfDerp]

Tried to remove all captures except one, no change. Tried game capture alone, tried window capture alone, no change.

Tried to cap FPS at 60 for overwatch, no change. CPU usage never go over 10%,its just 4-5% most of the time. I am simply trying to record hero emotes/high light intros in overwatch since even those have problems.

But there's something like "encoding overloaded" appears in OBS for a split second sometimes. But even then CPU still at around 5% and no in game lag. Output file still have skipped frames. I even opened task manager and the CPU usage graph dont even have spikes pass the 50% mark.

From HWMonitor, also dont seems to have GPU load getting higher then 75%.

I tried to remove one RAM at a time, tried both RAM sticks running alone. No noticeable change. So very unlikely the RAMs are having problem. Also tried opening a game and OBS as soon as I start the PC, no change.

I tried also to record a playing video in media player classic, even that have the same random skipping frames.

Would it mean my GPU/CPU is a faulty one? Since this is a new PC so I dont have previous references.

Another log file while capping overwatch for 60FPS and only having window capture.

 

[Knzchaos]

In my case most of my PC parts are new too, I have made a topic a few days ago as well but got no replies. GPU usage barely got past 50% and cpu usage/memory was low as well.

 

[SoulOfDerp]

I see some some other post said windows game mode can also mess with stuff, but I dont have the game mode option in my settings or control panel. Its on as I can press win+g to open game bar. So how can I turn it off?

 

[Fenrir]

Are you running any antivirus or security software?

 

[SoulOfDerp]

Are you running any antivirus or security software?

BitDefender 2017

I also added the OBS folder and the game into exclusions.

And my old PC use the exact same version and had no such problem.




EDIT: just to test, I turn off the anti virus and try, and the problem still stands.

Also in the stat part it only shows "Skipped frames due to encoding lag" have issue, "Frames missed due to rendering lag" is always 0.

 

[Fenrir]

Have you watched the core counts while OBS is active? To make sure it's not maxing out a single core and not properly multithreading like it should?

 

[Knzchaos]

I have found this:
https://www.youtube.com/watch?v=ZKy9UtqWKW0

Didn't test it yet if downloading mobo chipset drivers fixes it (I'm not on my PC right now) but it's worth a look.

EDIT: Just tried, still skips frames.

 

[SoulOfDerp]

Have you watched the core counts while OBS is active? To make sure it's not maxing out a single core and not properly multithreading like it should?

Not sure if its normal but even if I am not running a game, it seems my CPU only use Core#1 to Core#8. And it has Core#1 to Core #16. I use HardWare Monitor and during recording, some cores do hit 100% as Max reading. All cores' Min reading is 0%.

Again, not sure if the freeze of The Surge is of same cause, but not just GPU load, even CPU load drops to near 0% when The Surge Freezes.

 

[c3r1c3]

I heard The Surge is very resource heavy, I don't think my 750ti would handle it at a good framerate on 1080p lol

In my case shadowplay skips frames alot as well, maybe it could work for you. I can't test another ram stick at the moment cause I have only 1 :/

Just a heads up: Encoding+Game+OBS uses a LOT of memory bandwidth. Unless you're running in Dual channel (or higher) mode for your memory (and you saying you only have 1 stick means you 100% aren't) you can run into consistency and performance issues across the board.

 

[SoulOfDerp]

Just a heads up: Encoding+Game+OBS uses a LOT of memory bandwidth. Unless you're running in Dual channel (or higher) mode for your memory (and you saying you only have 1 stick means you 100% aren't) you're going to run into consistency and performance issues across the board.

I am using 2 RAM sticks and have the exact same problem.

 

[Knzchaos]

I'll be buying another RAM stick soon, but I'm afraid it may not be the source of this problem since Soul's PC is running in dual channel mode and he has the same issue. I'll also try to get a second HDD to do some testing (in my FX6300/DDR3 build I had only 1 HDD and had no frame drops).

 

[Xaymar]

What is your RAM speed? Ryzen scales exceptionally well with faster memory, so having faster one instead of lower timings/latency is better for raw performance.

I've tried to reproduce the issue on my system (Ryzen 7 1800X, 4x16GB 3200Mhz CL14, GTX 1080 Ti) and have managed 1920x1080 at 60 fps with reasonable CPU usage. Using the ffmpeg x264 version further reduces CPU usage and allows me to get ~80 fps at 1080p.

Sidenote: You have a GTX 1070 so you could use I444/RGB lossless capture on HW for recording and NVENC High Quality for streaming to get near identical quality to x264 veryfast.

 

[SoulOfDerp]

Update:

Spend 4 hours (not a hardware guy...) and switch to my card from old PC. The AMD R9 280x still encounter the same exact issue for both OBS recording and lagging o the game The Surge.

The only noticeable difference is that GPU load stays at where it should be instead of going to 0% when the game The Surge is lagging.


So can I say it has to be my CPU that is faulty?? If not its either not hardware issue at all or both my RAM is having the exact same failure.

 

[SoulOfDerp]

What is your RAM speed? Ryzen scales exceptionally well with faster memory, so having faster one instead of lower timings/latency is better for raw performance.

I've tried to reproduce the issue on my system (Ryzen 7 1800X, 4x16GB 3200Mhz CL14, GTX 1080 Ti) and have managed 1920x1080 at 60 fps with reasonable CPU usage. Using the ffmpeg x264 version further reduces CPU usage and allows me to get ~80 fps at 1080p.

Sidenote: You have a GTX 1070 so you could use I444/RGB lossless capture on HW for recording and NVENC High Quality for streaming to get near identical quality to x264 veryfast.

CPUZ shows DRAM Frequency to be 1064.5 MHz

My RAM is Corsair VENGEANCE® LED 16GB (2 x 8GB) DDR4 3000MHz C15 - White LED

It should be 3k MHz.... right? So I am only getting 1/3 of the speed?