Question / Help QSVHelper.exe killed, encode failed error.

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everlasting207

New Member
I've seen some people post the same thing... but no one seems to know what's going on.

What should I do?

I'm on G3258 (4.5Ghz), 8GB ddr3-2133 RAM
r9 270 for gpu.

If need more info please let me know!

I've done all the set-ups correctly (as far as I know..) following the guide from LinusTechTips

[
00:52:17: Failed loading CUDA dll
00:52:27: Open Broadcaster Software v0.637b - 64bit (　^ω^)
00:52:27: -------------------------------
00:52:27: CPU Name: Intel(R) Pentium(R) CPU G3258 @ 3.20GHz
00:52:27: CPU Speed: 3200MHz
00:52:27: Physical Memory: 7883MB Total, 4402MB Free
00:52:27: stepping id: 3, model 60, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 2, total cores 2
00:52:27: monitor 1: pos={0, 0}, size={1920, 1080}
00:52:27: monitor 2: pos={-800, 0}, size={800, 600}
00:52:27: Windows Version: 6.1 Build 7601 S
00:52:27: Aero is Enabled
00:52:27: -------------------------------
00:52:27: OBS Modules:
00:52:27: Base Address Module
00:52:27: 000000003FA80000 OBS.exe
00:52:27: 00000000D6440000 OBSApi.dll
00:52:27: 00000000FA4D0000 DShowPlugin.dll
00:52:27: 00000000FA260000 GraphicsCapture.dll
00:52:27: 00000000FA230000 NoiseGate.dll
00:52:27: 00000000FA1E0000 PSVPlugin.dll
00:52:27: ------------------------------------------
00:52:27: Adapter 1
00:52:27: Video Adapter: AMD Radeon R9 200 Series
00:52:27: Video Adapter Dedicated Video Memory: 2129039360
00:52:27: Video Adapter Shared System Memory: 3864602624
00:52:27: Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
00:52:27: ------------------------------------------
00:52:27: Adapter 2
00:52:27: Video Adapter: Intel(R) HD Graphics
00:52:27: Video Adapter Dedicated Video Memory: 268435456
00:52:27: Video Adapter Shared System Memory: 1577058304
00:52:27: Video Adapter Output 1: pos={-800, 0}, size={800, 600}, attached=true
00:52:27: =====Stream Start: 2014-10-08, 00:52:27===============================================
00:52:27: Multithreaded optimizations: Off
00:52:27: Base resolution: 1920x1080
00:52:27: Output resolution: 1920x1080
00:52:27: ------------------------------------------
00:52:27: Loading up D3D10 on AMD Radeon R9 200 Series (Adapter 1)...
00:52:27: ------------------------------------------
00:52:27: Audio Format: 44100 Hz
00:52:27: ------------------------------------------
00:52:27: Audio Channels: 2 Ch
00:52:27: Playback device Default
00:52:27: ------------------------------------------
00:52:27: Using desktop audio input: 스피커(High Definition Audio 장치)
00:52:27: Global Audio time adjust: 0
00:52:27: ------------------------------------------
00:52:27: Using auxilary audio input: 마이크(2- Samson C03U )
00:52:28: Mic time offset: 0
00:52:28: ------------------------------------------
00:52:28: Audio Encoding: AAC
00:52:28: bitrate: 192
00:52:28: Using graphics capture
00:52:28: Using Monitor Capture
00:52:28: Scene buffering time set to 700
00:52:28: Found QSV hardware support
00:52:28: QSV: Using custom parameters
00:52:28: ------------------------------------------
00:52:28: QSV version 1.8 using MFX_IMPL_HARDWARE_ANY | MFX_IMPL_VIA_D3D9 (actual: MFX_IMPL_HARDWARE2 | MFX_IMPL_VIA_D3D9)
00:52:28: Using 13 bitstreams and 16 frame buffers
00:52:28: ------------------------------------------
00:52:28: Video Encoding: QSV
00:52:28: fps: 30
00:52:28: width: 1920, height: 1080
00:52:28: target-usage: MFX_TARGETUSAGE_7_BEST_SPEED
00:52:28: profile: MFX_PROFILE_AVC_HIGH
00:52:28: CBR: yes
00:52:28: CFR: yes
00:52:28: max bitrate: 4000
00:52:28: buffer size: 4000
00:52:28: rate control: CBR
00:52:28: ------------------------------------------
00:52:28: Warning - OBSCapture::Start: Unable to create the file stream. Check the file path in Broadcast Settings.
00:52:30: =====Stream End: 2014-10-08, 00:52:30=================================================
00:52:53: =====Stream Start: 2014-10-08, 00:52:53===============================================
00:52:53: Multithreaded optimizations: Off
00:52:53: Base resolution: 1920x1080
00:52:53: Output resolution: 1920x1080
00:52:53: ------------------------------------------
00:52:53: Loading up D3D10 on AMD Radeon R9 200 Series (Adapter 1)...
00:52:53: ------------------------------------------
00:52:53: Audio Format: 44100 Hz
00:52:53: ------------------------------------------
00:52:53: Audio Channels: 2 Ch
00:52:53: Playback device Default
00:52:53: ------------------------------------------
00:52:53: Using desktop audio input: 스피커(High Definition Audio 장치)
00:52:53: Global Audio time adjust: 0
00:52:53: ------------------------------------------
00:52:53: Using auxilary audio input: 마이크(2- Samson C03U )
00:52:53: Mic time offset: 0
00:52:53: ------------------------------------------
00:52:53: Audio Encoding: AAC
00:52:53: bitrate: 192
00:52:53: Using graphics capture
00:52:53: Using Monitor Capture
00:52:53: Scene buffering time set to 700
00:52:53: Found QSV hardware support
00:52:53: QSV: Using custom parameters
00:52:53: ------------------------------------------
00:52:53: QSV version 1.8 using MFX_IMPL_HARDWARE_ANY | MFX_IMPL_VIA_D3D9 (actual: MFX_IMPL_HARDWARE2 | MFX_IMPL_VIA_D3D9)
00:52:53: Using 13 bitstreams and 16 frame buffers
00:52:53: ------------------------------------------
00:52:53: Video Encoding: QSV
00:52:53: fps: 30
00:52:53: width: 1920, height: 1080
00:52:53: target-usage: MFX_TARGETUSAGE_7_BEST_SPEED
00:52:53: profile: MFX_PROFILE_AVC_HIGH
00:52:53: CBR: yes
00:52:53: CFR: yes
00:52:53: max bitrate: 4000
00:52:53: buffer size: 4000
00:52:53: rate control: CBR
00:52:53: ------------------------------------------
00:52:54: Audio timestamp for device '마이크(2- Samson C03U )' was behind target timestamp by 8808552
00:52:57: ++++++++++++++++++++++++++++++++++++++++++++++++++++++
00:52:57: New Scene
00:52:57: Using graphics capture
00:53:22: Trying to hook process: SC2.exe
00:53:22: SharedTexCapture hooked
00:53:41: Error: all frames are in use
00:53:41: Error: all frames are in use
Warning -- Terminating QSVHelper.exe after timeout

Error: QSVHelper.exe was killed, encode failed
00:53:42: Error: all frames are in use
code]
 

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Lain

Forum Admin
Lain
Forum Moderator
Developer
Is that an older CPU? It says it only has two cores and I've never seen that model before. I probably wouldn't attempt 1080p on it if so.
 
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everlasting207

New Member
Jim said:
Is that an older CPU? It says it only has two cores and I've never seen that model before. I probably wouldn't attempt 1080p on it if so.
Click to expand...

G3258 is relatively new release-- Pentium "unlocked" processer. Also known as pentium-K.

I managed to fix it, with a reply from another thread on this forum on same "QSVhelper.exe killed" topic-- it is fault with the September (more specifically, late August release of the IRIS Intel HD Graphics Driver -> site: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245&lang=eng&ProdId=3720 ). I had to downgrade mine to one from May and it is working like a charm now. 1080p best quality QuickSync and 0 problem.

If you could, try to see why the newest driver from intel is causing this problem. Thanks for the reply! :)
 
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