Question / Help QSVHelper.exe has been killed, Encoding Failed. Quicksync Encoding Crash.

RhoParkour

New Member
I know, another one of these.

The threads I've seen recommend rerolling back to old drivers for my i7, I've tried the following for windows 7 64 bit to no avail:
1. Sept 26th, 2014 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329&lang=eng&ProdId=3711
2. Oct 10th, 2014 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24392&lang=eng&ProdId=3711

My processor is an i7-3770, gpu is nvidia GEForce GT 620.

Are the XP drivers safe to try? I'd imagine not since that's not my OS.

Anyhow, I've attached a crash dump and a log file from my latest reproduction of the crash (I don't care about the recording, I know mp4 can't play if it doesn't close neatly).

Code:
06:56:46: Open Broadcaster Software v0.637b - 64bit ( ^ω^)
06:56:46: -------------------------------
06:56:46: CPU Name: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
06:56:46: CPU Speed: 3392MHz
06:56:46: Physical Memory:  16271MB Total, 12910MB Free
06:56:46: stepping id: 9, model 58, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
06:56:46: monitor 1: pos={0, 0}, size={1440, 900}
06:56:46: monitor 2: pos={1440, 0}, size={1024, 768}
06:56:46: Windows Version: 6.1 Build 7601 S
06:56:46: Aero is Disabled
06:56:46: -------------------------------
06:56:46: OBS Modules:
06:56:46: Base Address     Module
06:56:46: 000000003F320000 OBS.exe
06:56:46: 00000000FA090000 OBSApi.dll
06:56:46: 00000000FA390000 DShowPlugin.dll
06:56:46: 00000000FA350000 GraphicsCapture.dll
06:56:46: 00000000FA060000 NoiseGate.dll
06:56:46: 00000000FA030000 PSVPlugin.dll
06:56:46: ------------------------------------------
06:56:46: Adapter 1
06:56:46:   Video Adapter: NVIDIA GeForce GT 620   
06:56:46:   Video Adapter Dedicated Video Memory: 2095513600
06:56:46:   Video Adapter Shared System Memory: 2147364864
06:56:46:   Video Adapter Output 1: pos={0, 0}, size={1440, 900}, attached=true
06:56:46: ------------------------------------------
06:56:46: Adapter 2
06:56:46:   Video Adapter: Intel(R) HD Graphics 4000
06:56:46:   Video Adapter Dedicated Video Memory: 67108864
06:56:46:   Video Adapter Shared System Memory: 1711276032
06:56:46:   Video Adapter Output 1: pos={1440, 0}, size={1024, 768}, attached=true
06:56:46: =====Stream Start: 2014-10-31, 06:56:46===============================================
06:56:46:   Multithreaded optimizations: On
06:56:46:   Base resolution: 1280x720
06:56:46:   Output resolution: 1280x720
06:56:46: ------------------------------------------
06:56:46: Loading up D3D10 on NVIDIA GeForce GT 620 (Adapter 1)...
06:56:46: ------------------------------------------
06:56:46: Audio Format: 48000 Hz
06:56:46: ------------------------------------------
06:56:46: Audio Channels: 2 Ch
06:56:46: Playback device {0.0.0.00000000}.{e1b6ce20-b594-481c-afd5-d0a4b03a0fb5}
06:56:46: ------------------------------------------
06:56:46: Using desktop audio input: Speakers (Realtek High Definition Audio)
06:56:46: Global Audio time adjust: 0
06:56:46: ------------------------------------------
06:56:46: Using auxilary audio input: Microphone (Blue Snowball)
06:56:46: Mic time offset: 0
06:56:46: ------------------------------------------
06:56:46: Audio Encoding: AAC
06:56:46:     bitrate: 128
06:56:46: Using graphics capture
06:56:46: Trying to hook process: DarkSoulsII.exe
06:56:46: Scene buffering time set to 400
06:56:46: Found QSV hardware support
06:56:46: ------------------------------------------
06:56:46: QSV version 1.8 using MFX_IMPL_HARDWARE_ANY | MFX_IMPL_VIA_D3D9 (actual: MFX_IMPL_HARDWARE2 | MFX_IMPL_VIA_D3D9)
06:56:46: Using 13 bitstreams and 16 frame buffers
06:56:46: ------------------------------------------
06:56:46: Video Encoding: QSV
06:56:46:     fps: 60
06:56:46:     width: 1280, height: 720
06:56:46:     target-usage: MFX_TARGETUSAGE_1_BEST_QUALITY
06:56:46:     profile: MFX_PROFILE_AVC_MAIN
06:56:46:     CBR: yes
06:56:46:     CFR: yes
06:56:46:     max bitrate: 3000
06:56:46:     buffer size: 3000
06:56:46:     rate control: CBR
06:56:46: ------------------------------------------
06:56:46: Syncing audio to video time (WARNING: you should not be doing this if you are just having webcam desync, that's a separate issue)
06:56:46: SharedTexCapture hooked
06:56:46: Audio timestamp for device 'Microphone (Blue Snowball)' was behind target timestamp by 1174753
06:58:57: Error: all frames are in use
06:58:57: Error: all frames are in use
06:58:57: Error: all frames are in use
06:58:57: Error: all frames are in use
Warning -- Terminating QSVHelper.exe after timeout

Error: QSVHelper.exe was killed, encode failed
06:58:59: Audio timestamp for device 'Microphone (Blue Snowball)' was behind target timestamp by 920
 

Attachments

  • OBSCrashLog2014-10-31_3.txt
    5.4 KB · Views: 7

RhoParkour

New Member
I forgot to specify this only happens when I enable quicksync encoding, I have created the virtual monitor as all tutrials specify, extending desktop and the like.

I've tried setting both the video graphics processor of obs to the processor and the gpu, same results.
 
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