Bug Report Ops Crash

[trasor]

Hi, my ops crash everytime when i use it after 30-60min with this crash report:

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\syswow64\kernelbase.dll' module.

**** UNHANDLED EXCEPTION: 80000003
Fault address: 759A3219 (c:\windows\syswow64\kernelbase.dll)
OBS version: Open Broadcaster Software v0.613b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
0029F31C 759A3219 000009C0 00007530 00000000 00000000 kernelbase.dll!0x759a3219
0029F330 0036E1B4 00000000 00000000 0038C380 00000000 obs.exe!OBS::Stop+0x134
0029F37C 0038DD9D 000703A6 00000401 00000000 00000000 obs.exe!OBS::OBSProc+0x1a1d
0029F480 768F62FA 0038C380 000703A6 00000401 00000000 user32.dll!0x768f62fa
0029F4AC 768F6D3A 00000000 0038C380 000703A6 00000401 user32.dll!0x768f6d3a
0029F524 768F77C4 0038C380 00000000 0029F5B8 7691C81F user32.dll!0x768f77c4
0029F584 768F788A 0029F644 548D1D70 00010554 768F78E2 user32.dll!0x768f788a
0029F594 7691C81F 000703A6 00000000 00000000 00000000 user32.dll!0x7691c81f
0029F5C0 0036277A 00340000 00000000 00712D85 00000001 obs.exe!WinMain+0x8fa
0029FA88 003CC919 FFFDE000 0029FB5C 77959F72 FFFDE000 obs.exe!strstr+0x1c9
0029FB18 7718336A FFFDE000 77F837A6 00000000 00000000 kernel32.dll!0x7718336a
0029FB24 77959F72 003CC96C FFFDE000 00000000 00000000 ntdll.dll!0x77959f72
0029FB64 77959F45 003CC96C FFFDE000 00000000 00000000 ntdll.dll!0x77959f45

Video thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
0B60F6D8 7793F8D1 000001B8 FFFFFFFF 00000000 548C9800 ntdll.dll!0x7793f8d1
0B60F74C 77181194 000001B8 FFFFFFFF 00000000 0B60FAA0 kernel32.dll!0x77181194
0B60F764 77181148 000001B8 FFFFFFFF 00000000 00000000 kernel32.dll!0x77181148
0B60F778 003733C4 7718336A 00000000 0B60FAF0 77959F72 obs.exe!OBS::MainCaptureLoop+0x1bb4
0B60FAA8 00370485 00000000 0B60FAF0 77959F72 00000000 obs.exe!OBS::MainCaptureThread+0x5
0B60FAAC 7718336A 00000000 7CB1360A 00000000 00000000 kernel32.dll!0x7718336a
0B60FAB8 77959F72 00370480 00000000 00000000 00000000 ntdll.dll!0x77959f72
0B60FAF8 77959F45 00370480 00000000 00000000 00000000 ntdll.dll!0x77959f45

Encode thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
09ACF5D8 7794015D 09ACF628 09ACF69C 00000000 FFFFFFFF ntdll.dll!0x7794015d
09ACF67C 771819FC 00000003 FFFDE000 00000000 FFFFFFFF kernel32.dll!0x771819fc
09ACF6C4 771841D8 00000003 0065EA60 00000000 FFFFFFFF kernel32.dll!0x771841d8
09ACF6E0 00358AF3 00643C00 09ACF858 09ACF860 0032B6C0 obs.exe!QSVEncoder::ProcessEncodedFrame+0x33
09ACF79C 00359941 00613500 09ACF858 09ACF860 00142D3C obs.exe!QSVEncoder::Encode+0xe1
09ACF7F8 00370DF8 00640000 09ACF8F8 00000000 00000000 obs.exe!OBS::ProcessFrame+0xa8
09ACF878 003713B0 7718336A 00000000 09ACF9A4 77959F72 obs.exe!OBS::EncodeLoop+0x420
09ACF95C 00370475 00000000 09ACF9A4 77959F72 00000000 obs.exe!OBS::EncodeThread+0x5
09ACF960 7718336A 00000000 7E7D355E 00000000 00000000 kernel32.dll!0x7718336a
09ACF96C 77959F72 00370470 00000000 00000000 00000000 ntdll.dll!0x77959f72
09ACF9AC 77959F45 00370470 00000000 00000000 00000000 ntdll.dll!0x77959f45

A minidump was saved to C:\Users\William\AppData\Roaming\OBS\crashDumps\OBSCrashDump2014-04-04_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

 

[R1CH]

A minidump was saved to C:\Users\William\AppData\Roaming\OBS\crashDumps\OBSCrashDump2014-04-04_1.dmp. Please include this file when posting a crash report. This will provide more information.

Does it still occur if you use x264?

 

[trasor]

here is the file,

i gonna try now use x264, i didnt tried it yet so i cant answer

edit: i tried x264 for like 1:30H, and it didnt crashed, but i get some annoying lags with x264. What excactly do x264 ? With Quick Sinc it doesnt Lag

 

[Lain]

Well quicksync offloads the CPU usage so it would run better, but if you're experiencing lag with x264 it usually just means your settings are a bit too high. Would have to see a regular obs log file for that.

 

[trasor]

i tried a lot with my settings, but with x264 it lag all the time. Would be nice if there is a solution with Quick Sinc


edit: where i find the log file u need ?

 

[trasor]

bump, nobody any idea or can help me ?? :(

 

[R1CH]

You need to post your dump file.

 

[trasor]

where can i find my dump file ?

 

[R1CH]

A minidump was saved to C:\Users\William\AppData\Roaming\OBS\crashDumps\OBSCrashDump2014-04-04_1.dmp. Please include this file when posting a crash report. This will provide more information.

 

[trasor]

I cant upload the DMP files, if i click on upload a file they are not to choose

"sry for my english, i hope u understand me"

edit:
The uploaded file does not have an allowed extension.

OBSCrashDump2014-04-02_1.dmp

 

[R1CH]

If it's too big to post on the forum try zipping it first or use a file sharing site like www.copy.com or www.speedyshare.com

 

[trasor]

ok that was some hard work ... but i got it , here is the dump file

i added the txt.

 

[R1CH]

Where?

 

[trasor]

 

[trasor]

u cant see it?

 

[R1CH]

Oh, you renamed the .dmp to .txt.

 

[R1CH]

Can you post your regular OBS log?

 

[Palana]

Can you also post the QSVHelper.log (located in %APPDATA%/OBS/pluginData)?

 

[trasor]

here is a OBS log, but i have like 20 Log files.This is just the first tell me if u need more

 

[trasor]

and here is the QSVHelper.log.

I have to rename the log to txt for upload the files