Question / Help OBS window capture white screen

Kilcheon · Oct 28, 2015

Hi everyone,

I have encountered an error where window capture went all white. I am using window capture for IE11 on Windows8.
Other browsers, chrome and firefox, are good. And Windows7 IE11 is good also. Problem is only IE11 on Windows8.
My video card is Intel(R) HD Graphics 4000 and I use single monitor.

Below is my log.
Plz help me.

Code:

13:02:02: Open Broadcaster Software v0.656b - 64bit (¡¡^¥ø^)
13:02:02: -------------------------------
13:02:02: CPU Name: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
13:02:02: CPU Speed: 3392MHz
13:02:02: Physical Memory:  7895MB Total, 6484MB Free
13:02:02: stepping id: 9, model 58, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
13:02:02: monitor 1: pos={0, 0}, size={1920, 1080}
13:02:02: Windows Version: 6.3 Build 9600 (revision 17056)
13:02:02: Aero is Enabled
13:02:02: -------------------------------
13:02:02: OBS Modules:
13:02:02: Base Address     Module
13:02:02: 000000001EDE0000 OBS.exe
13:02:02: 000000006BA40000 OBSApi.dll
13:02:02: 00000000760E0000 DShowPlugin.dll
13:02:02: 00000000750D0000 GraphicsCapture.dll
13:02:02: 00000000788D0000 NoiseGate.dll
13:02:02: 0000000076550000 PSVPlugin.dll
13:02:02: 00000000754E0000 scenesw.dll
13:02:02: ------------------------------------------
13:02:02: Adapter 1
13:02:02:   Video Adapter: Intel(R) HD Graphics 4000
13:02:02:   Video Adapter Dedicated Video Memory: 234881024
13:02:02:   Video Adapter Shared System Memory: 1644167168
13:02:02:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
13:02:02: =====Stream Start: 2015-10-28, 13:02:02===============================================
13:02:02:   Multithreaded optimizations: On
13:02:02:   Base resolution: 1920x1080
13:02:02:   Output resolution: 1920x1080
13:02:02: ------------------------------------------
13:02:02: Loading up D3D10 on Intel(R) HD Graphics 4000 (Adapter 1)...
13:02:02: ------------------------------------------
13:02:02: Audio Format: 48000 Hz
13:02:02: ------------------------------------------
13:02:02: Audio Channels: 2 Ch
13:02:02: Playback device Default
13:02:02: ------------------------------------------
13:02:02: Using desktop audio input: µðÁöÅÐ ¿Àµð¿À(S/PDIF)(High Definition Audio ÀåÄ¡)
13:02:02: Global Audio time adjust: 0
13:02:02: ------------------------------------------
13:02:02: Audio Encoding: AAC
13:02:02:     bitrate: 128
13:02:02: Using Window Capture
13:02:02: Scene buffering time set to 700
13:02:02: ------------------------------------------
13:02:02: Video Encoding: x264
13:02:02:     fps: 30
13:02:02:     width: 1920, height: 1080
13:02:02:     preset: veryfast
13:02:02:     profile: high
13:02:02:     keyint: 250
13:02:02:     CBR: no
13:02:02:     CFR: yes
13:02:02:     max bitrate: 1000
13:02:02:     buffer size: 1000
13:02:02:     quality: 8
13:02:02: ------------------------------------------
13:02:11: Total frames encoded: 255, total frames duplicated: 0 (0.00%)
13:02:11: Total frames rendered: 280, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
13:02:11:
13:02:11: Profiler time results:
13:02:11:
13:02:11: ==============================================================
13:02:11: video thread frame - [100%] [avg time: 6.704 ms] [children: 93.8%] [unaccounted: 6.25%]
13:02:11: | scene->Preprocess - [91.9%] [avg time: 6.16 ms]
13:02:11: | GPU download and conversion - [1.86%] [avg time: 0.125 ms] [children: 1.51%] [unaccounted: 0.358%]
13:02:11: | | flush - [1.18%] [avg time: 0.079 ms]
13:02:11: | | CopyResource - [0.298%] [avg time: 0.02 ms]
13:02:11: | | conversion to 4:2:0 - [0.0298%] [avg time: 0.002 ms]
13:02:11: Convert444Threads - [100%] [avg time: 1.665 ms] [children: 99.4%] [unaccounted: 0.601%]
13:02:11: | Convert444toNV12 - [99.4%] [avg time: 1.655 ms]
13:02:11: encoder thread frame - [100%] [avg time: 1.99 ms] [children: 1.11%] [unaccounted: 98.9%]
13:02:11: | sending stuff out - [1.11%] [avg time: 0.022 ms]
13:02:11: ==============================================================
13:02:11:
13:02:11:
13:02:11: Profiler CPU results:
13:02:11:
13:02:11: ==============================================================
13:02:11: video thread frame - [cpu time: avg 3.906 ms, total 1093.75 ms] [avg calls per frame: 1]
13:02:11: | scene->Preprocess - [cpu time: avg 3.627 ms, total 1015.63 ms] [avg calls per frame: 1]
13:02:11: | GPU download and conversion - [cpu time: avg 0.167 ms, total 46.875 ms] [avg calls per frame: 1]
13:02:11: | | flush - [cpu time: avg 0.055 ms, total 15.625 ms] [avg calls per frame: 1]
13:02:11: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
13:02:11: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
13:02:11: Convert444Threads - [cpu time: avg 1.8 ms, total 921.875 ms] [avg calls per frame: 2]
13:02:11: | Convert444toNV12 - [cpu time: avg 1.77 ms, total 906.25 ms] [avg calls per frame: 2]
13:02:11: encoder thread frame - [cpu time: avg 1.899 ms, total 484.375 ms] [avg calls per frame: 1]
13:02:11: | sending stuff out - [cpu time: avg 0.061 ms, total 15.625 ms] [avg calls per frame: 1]
13:02:11: ==============================================================
13:02:11:
13:02:11: =====Stream End: 2015-10-28, 13:02:11=================================================
13:04:58: =====Stream Start: 2015-10-28, 13:04:58===============================================
13:04:58:   Multithreaded optimizations: On
13:04:58:   Base resolution: 1920x1080
13:04:58:   Output resolution: 1920x1080
13:04:58: ------------------------------------------
13:04:58: Loading up D3D10 on Intel(R) HD Graphics 4000 (Adapter 1)...
13:04:58: ------------------------------------------
13:04:58: Audio Format: 48000 Hz
13:04:58: ------------------------------------------
13:04:58: Audio Channels: 2 Ch
13:04:58: Playback device Default
13:04:58: ------------------------------------------
13:04:58: Using desktop audio input: µðÁöÅÐ ¿Àµð¿À(S/PDIF)(High Definition Audio ÀåÄ¡)
13:04:58: Global Audio time adjust: 0
13:04:58: ------------------------------------------
13:04:58: Audio Encoding: AAC
13:04:58:     bitrate: 128
13:04:58: Using Window Capture
13:04:58: Scene buffering time set to 700
13:04:58: ------------------------------------------
13:04:58: Video Encoding: x264
13:04:58:     fps: 30
13:04:58:     width: 1920, height: 1080
13:04:58:     preset: veryfast
13:04:58:     profile: high
13:04:58:     keyint: 250
13:04:58:     CBR: no
13:04:58:     CFR: yes
13:04:58:     max bitrate: 1000
13:04:58:     buffer size: 1000
13:04:58:     quality: 8
13:04:58: ------------------------------------------
13:05:05: Total frames encoded: 193, total frames duplicated: 0 (0.00%)
13:05:05: Total frames rendered: 219, number of late frames: 1 (0.46%) (it's okay for some frames to be late)
13:05:05:
13:05:05: Profiler time results:
13:05:05:
13:05:05: ==============================================================
13:05:05: video thread frame - [100%] [avg time: 1.043 ms] [children: 55.6%] [unaccounted: 44.4%]
13:05:05: | scene->Preprocess - [39.5%] [avg time: 0.412 ms]
13:05:05: | GPU download and conversion - [16.1%] [avg time: 0.168 ms] [children: 12.8%] [unaccounted: 3.36%]
13:05:05: | | flush - [9.49%] [avg time: 0.099 ms]
13:05:05: | | CopyResource - [2.88%] [avg time: 0.03 ms]
13:05:05: | | conversion to 4:2:0 - [0.384%] [avg time: 0.004 ms]
13:05:05: Convert444Threads - [100%] [avg time: 1.634 ms] [children: 99.4%] [unaccounted: 0.551%]
13:05:05: | Convert444toNV12 - [99.4%] [avg time: 1.625 ms]
13:05:05: encoder thread frame - [100%] [avg time: 2.386 ms] [children: 1.05%] [unaccounted: 99%]
13:05:05: | sending stuff out - [1.05%] [avg time: 0.025 ms]
13:05:05: ==============================================================
13:05:05:
13:05:05:
13:05:05: Profiler CPU results:
13:05:05:
13:05:05: ==============================================================
13:05:05: video thread frame - [cpu time: avg 0.285 ms, total 62.5 ms] [avg calls per frame: 1]
13:05:05: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
13:05:05: | GPU download and conversion - [cpu time: avg 0.214 ms, total 46.875 ms] [avg calls per frame: 1]
13:05:05: | | flush - [cpu time: avg 0.071 ms, total 15.625 ms] [avg calls per frame: 1]
13:05:05: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
13:05:05: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
13:05:05: Convert444Threads - [cpu time: avg 1.248 ms, total 484.375 ms] [avg calls per frame: 2]
13:05:05: | Convert444toNV12 - [cpu time: avg 1.248 ms, total 484.375 ms] [avg calls per frame: 2]
13:05:05: encoder thread frame - [cpu time: avg 1.862 ms, total 359.375 ms] [avg calls per frame: 1]
13:05:05: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
13:05:05: ==============================================================
13:05:05:
13:05:05: =====Stream End: 2015-10-28, 13:05:05=================================================

Zackery Lippmann · Oct 28, 2015

Try opening up the window after you hit the start recording. Sometimes when using a game capture or a window capture this will happen. Just hit start recording. Maximize the window you want. and then go back to OBS. If that doesn't work let me know. :)

Kilcheon · Oct 29, 2015

Thanks Zackery.
Unfortunately, it doesn't work.
I attached recorded file. Please check it again.

Code:

09:01:49: Open Broadcaster Software v0.656b - 64bit (¡¡^¥ø^)

09:01:49: -------------------------------
09:01:49: CPU Name: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
09:01:49: CPU Speed: 3392MHz
09:01:49: Physical Memory:  7895MB Total, 5563MB Free
09:01:49: stepping id: 9, model 58, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
09:01:49: monitor 1: pos={0, 0}, size={1920, 1080}
09:01:49: Windows Version: 6.3 Build 9600 (revision 17056)
09:01:49: Aero is Enabled
09:01:49: -------------------------------
09:01:49: OBS Modules:
09:01:49: Base Address     Module
09:01:49: 000000000CAE0000 OBS.exe
09:01:49: 00000000ADF30000 OBSApi.dll
09:01:49: 00000000B3660000 DShowPlugin.dll
09:01:49: 00000000B41B0000 GraphicsCapture.dll
09:01:49: 00000000B3760000 NoiseGate.dll
09:01:49: 00000000B2A30000 PSVPlugin.dll
09:01:49: 00000000B2A00000 scenesw.dll
09:01:49: ------------------------------------------
09:01:49: Adapter 1
09:01:49:   Video Adapter: Intel(R) HD Graphics 4000
09:01:49:   Video Adapter Dedicated Video Memory: 234881024
09:01:49:   Video Adapter Shared System Memory: 1644167168
09:01:49:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
09:01:49: =====Stream Start: 2015-10-29, 09:01:49===============================================
09:01:49:   Multithreaded optimizations: On
09:01:49:   Base resolution: 1920x1080
09:01:49:   Output resolution: 1920x1080
09:01:49: ------------------------------------------
09:01:49: Loading up D3D10 on Intel(R) HD Graphics 4000 (Adapter 1)...
09:01:49: ------------------------------------------
09:01:49: Audio Format: 48000 Hz
09:01:49: ------------------------------------------
09:01:49: Audio Channels: 2 Ch
09:01:49: Playback device Default
09:01:49: ------------------------------------------
09:01:49: Using desktop audio input: µðÁöÅÐ ¿Àµð¿À(S/PDIF)(High Definition Audio ÀåÄ¡)
09:01:49: Global Audio time adjust: 0
09:01:49: ------------------------------------------
09:01:49: Audio Encoding: AAC
09:01:49:     bitrate: 128
09:01:49: Using Window Capture
09:01:49: Scene buffering time set to 700
09:01:49: ------------------------------------------
09:01:49: Video Encoding: x264
09:01:49:     fps: 30
09:01:49:     width: 1920, height: 1080
09:01:49:     preset: veryfast
09:01:49:     profile: high
09:01:49:     keyint: 250
09:01:49:     CBR: yes
09:01:49:     CFR: yes
09:01:49:     max bitrate: 1000
09:01:49:     buffer size: 1000
09:01:49: ------------------------------------------
09:01:59: Total frames encoded: 256, total frames duplicated: 1 (0.39%)
09:01:59: Total frames rendered: 281, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
09:01:59:
09:01:59: Profiler time results:
09:01:59:
09:01:59: ==============================================================
09:01:59: video thread frame - [100%] [avg time: 11.301 ms] [children: 97%] [unaccounted: 3.04%]
09:01:59: | scene->Preprocess - [96.1%] [avg time: 10.864 ms]
09:01:59: | GPU download and conversion - [0.823%] [avg time: 0.093 ms] [children: 0.761%] [unaccounted: 0.0619%]
09:01:59: | | flush - [0.593%] [avg time: 0.067 ms]
09:01:59: | | CopyResource - [0.15%] [avg time: 0.017 ms]
09:01:59: | | conversion to 4:2:0 - [0.0177%] [avg time: 0.002 ms]
09:01:59: Convert444Threads - [100%] [avg time: 1.764 ms] [children: 99.7%] [unaccounted: 0.34%]
09:01:59: | Convert444toNV12 - [99.7%] [avg time: 1.758 ms]
09:01:59: encoder thread frame - [100%] [avg time: 3.079 ms] [children: 1.27%] [unaccounted: 98.7%]
09:01:59: | sending stuff out - [1.27%] [avg time: 0.039 ms]
09:01:59: ==============================================================
09:01:59:
09:01:59:
09:01:59: Profiler CPU results:
09:01:59:
09:01:59: ==============================================================
09:01:59: video thread frame - [cpu time: avg 7.228 ms, total 2031.25 ms] [avg calls per frame: 1]
09:01:59: | scene->Preprocess - [cpu time: avg 6.895 ms, total 1937.5 ms] [avg calls per frame: 1]
09:01:59: | GPU download and conversion - [cpu time: avg 0.111 ms, total 31.25 ms] [avg calls per frame: 1]
09:01:59: | | flush - [cpu time: avg 0.111 ms, total 31.25 ms] [avg calls per frame: 1]
09:01:59: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
09:01:59: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
09:01:59: Convert444Threads - [cpu time: avg 1.58 ms, total 812.5 ms] [avg calls per frame: 2]
09:01:59: | Convert444toNV12 - [cpu time: avg 1.58 ms, total 812.5 ms] [avg calls per frame: 2]
09:01:59: encoder thread frame - [cpu time: avg 2.502 ms, total 640.625 ms] [avg calls per frame: 1]
09:01:59: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
09:01:59: ==============================================================
09:01:59:
09:01:59: =====Stream End: 2015-10-29, 09:01:59=================================================

Kilcheon · Nov 4, 2015

Please help me...How to solve it?

lmstearn · May 1, 2016

Getting the same problem. Suspect it might be something to do with running IE in enhanced protected mode.

Question / Help OBS window capture white screen

Kilcheon

New Member

Zackery Lippmann

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Kilcheon

New Member

Kilcheon

New Member

lmstearn

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