Question / Help OBS Refusing To Capture Games

TOYBOXX · Nov 16, 2013

OBS has increasingly been problematic for me this month. It all began November 2nd when I was helping to raise money for Extra Life where OBS began to stop capturing games when livestreaming. After a couple of reboots everything was fine. Now, however, after the latest update (V0.58b), it won't capture any games! All of the other features are working just fine. Including displaying my webcam. But, for whatever reason, it won't capture games.

Can this be fixed soon?

flavored · Nov 16, 2013

you should probably start by posting your log. Sounds like it's a problem on your end though.

FerretBomb · Nov 16, 2013

Yep. Along with which games you're trying to capture, and via which capture method.

newcat · Nov 16, 2013

This problem is also mentioned in the Known Bugs&Issues thread, but the workaround in it doesn't work for me so I have the same problem as you - I can't use OBS at the moment. Hopefully it will get fixed soon!

TOYBOXX · Nov 23, 2013

The capture method I'm using is Game Capture. The settings within is set to to a hotkey (pause/break). The games I have the most problems with are The Lord of the Rings Online, and ARMA 3. With LOTRO, whenever I alt-tab out of the game OBS won't re-capture the game whenever I press the hotkey. Yes, I tried un-checking the Game Capture box then re-checking it, but I'll need to do this at least 4 times for it to re-capture. Just not exceptable.

The auto-select application feature simply doesn't work resulting to use the hotkey anyways. Currently, I'm forced to use something else because of these problems.

OBS was a great freeware product, but now my hand is being forced to go somewhere else.

pacholol · Nov 23, 2013

TOYBOXX said:
The capture method I'm using is Game Capture. The settings within is set to to a hotkey (pause/break). The games I have the most problems with are The Lord of the Rings Online, and ARMA 3. With LOTRO, whenever I alt-tab out of the game OBS won't re-capture the game whenever I press the hotkey. Yes, I tried un-checking the Game Capture box then re-checking it, but I'll need to do this at least 4 times for it to re-capture. Just not exceptable.

The auto-select application feature simply doesn't work resulting to use the hotkey anyways. Currently, I'm forced to use something else because of these problems.

OBS was a great freeware product, but now my hand is being forced to go somewhere else.

Are you runing the games in windowed mode ? You should since fullscreen use to give a lot of problems

FerretBomb · Nov 23, 2013

Well, to begin with LotRO is kind of... known for being less-than-optimized. And Bohemia Interactive (dev of Arma 3) is quite famous for putting out shoddy, crappy code (I mean, just look at Take On Helicopters... that thing is a travesty, when it's billed as a 'sim'... I strongly suspect Day Z's success may be one of the only reasons they still exist as a company).

If the capture only sometimes works, I'd more suspect something with your system setup or OBS' config; can you please post a complete logfile from a live streaming session, as requested above?
If you're already hard-decided on switching software though, catch you around!

Lain · Nov 24, 2013

We cannot help you unless you post a log. It's like saying "help my heater is broken in my apartment", but you won't let the repair guy in to see what the problem is, and then you say "I'm leaving because you aren't fixing the problem", even though you wouldn't even let us in to see what the problem is.

I would kindly ask you not to post in your thread again unless the post contains a log file.

TOYBOXX · Nov 24, 2013

FerretBomb said:
Well, to begin with LotRO is kind of... known for being less-than-optimized. And Bohemia Interactive (dev of Arma 3) is quite famous for putting out shoddy, crappy code (I mean, just look at Take On Helicopters... that thing is a travesty, when it's billed as a 'sim'... I strongly suspect Day Z's success may be one of the only reasons they still exist as a company).

If the capture only sometimes works, I'd more suspect something with your system setup or OBS' config; can you please post a complete logfile from a live streaming session, as requested above?
If you're already hard-decided on switching software though, catch you around!

I haven't given up on OBS, yet. Currently, I'm looking for other freeware programs that can replace OBS if this isn't fixed. Here is the complete logfile of the stream I've done minutes ago where I played two games: TrackMania Stadium and Lord of the Rings Online. TrackMania being the first game I played and it worked fine. Lotro, on the other hand, I couldn't even capture the game at all. It quickly became an audio podcast at that point.

Code:

21:08:19: Open Broadcaster Software v0.584b - 32bit (´・ω・｀)
21:08:19: -------------------------------
21:08:19: CPU Name: AMD A6-3620 APU with Radeon(tm) HD Graphics
21:08:19: CPU Speed: 2196MHz
21:08:19: Physical Memory:  4095MB Total, 4095MB Free
21:08:19: stepping id: 0, model 1, family 18, type 0, extmodel 8, extfamily 1, HTT 1, logical cores 4, total cores 4
21:08:19: monitor 1: pos={0, 0}, size={1680, 1050}
21:08:19: monitor 2: pos={1680, 0}, size={1600, 900}
21:08:19: Windows Version: 6.1 Build 7601 S
21:08:19: Aero is Disabled
21:08:19: -------------------------------
21:08:19: OBS Modules:
21:08:19: Base Address     Module
21:08:19: 00BC0000         OBS.exe
21:08:19: 69D80000         OBSApi.dll
21:08:19: 6A040000         DShowPlugin.dll
21:08:19: 6A020000         GraphicsCapture.dll
21:08:19: 6A000000         NoiseGate.dll
21:08:19: 69D60000         PSVPlugin.dll
21:08:19: ------------------------------------------
21:08:19: Adapter 1
21:08:19:   Video Adapter: AMD Radeon HD 6670
21:08:19:   Video Adapter Dedicated Video Memory: 1060839424
21:08:19:   Video Adapter Shared System Memory: 3234062336
21:08:19:   Video Adapter Output 1: pos={0, 0}, size={1680, 1050}, attached=true
21:08:19:   Video Adapter Output 2: pos={1680, 0}, size={1600, 900}, attached=true
21:08:19: =====Stream Start: 2013-11-23, 21:08:19===============================================
21:08:19:   Multithreaded optimizations: On
21:08:19:   Base resolution: 1680x1050
21:08:19:   Output resolution: 1344x840
21:08:19: ------------------------------------------
21:08:19: Loading up D3D10 on AMD Radeon HD 6670...
21:08:19: ------------------------------------------
21:08:19: Audio Format: 48000hz
21:08:19: Playback device {0.0.0.00000000}.{db7e8424-526c-491d-86d8-106361f3e063}
21:08:19: ------------------------------------------
21:08:19: Using desktop audio input: Speakers / Headphones (IDT High Definition Audio CODEC)
21:08:19: ------------------------------------------
21:08:19: Using auxilary audio input: Microphone (IDT High Definition Audio CODEC)
21:08:19: ------------------------------------------
21:08:19: Audio Encoding: MP3
21:08:19:     bitrate: 128
21:08:19: Using graphics capture
21:08:19: Scene buffering time set to 100
21:08:19: ------------------------------------------
21:08:19: Video Encoding: x264
21:08:19:     fps: 25
21:08:19:     width: 1344, height: 840
21:08:19:     preset: ultrafast
21:08:19:     profile: main
21:08:19:     keyint: 50
21:08:19:     CBR: no
21:08:19:     CFR: yes
21:08:19:     max bitrate: 4500
21:08:19:     buffer size: 5000
21:08:19:     quality: 10
21:08:19: ------------------------------------------
21:08:19: MMDeviceAudioSource: Frequency for device 'Speakers / Headphones (IDT High Definition Audio CODEC)' is 768000, samples per sec is 96000
21:08:19: MMDeviceAudioSource: Frequency for device 'Microphone (IDT High Definition Audio CODEC)' is 1536000, samples per sec is 192000
21:08:19: Syncing audio to video time (WARNING: you should not be doing this if you are just having webcam desync, that's a separate issue)
21:08:20: Using RTMP service: Twitch / Justin.tv
21:08:20:   Server selection: rtmp://live-jfk.justin.tv/app
21:08:20:   Interface: Realtek PCIe GBE Family Controller (ethernet, 100 mbps)
21:08:20: Completed handshake with rtmp://live-jfk.justin.tv/app in 357 ms.
21:08:21: SO_SNDBUF was at 8192
21:08:21: SO_SNDBUF is now 65536
21:08:30: Using graphics capture
21:09:06: Using graphics capture
21:09:07: Using graphics capture
21:09:22: Total frames encoded: 1556, total frames duplicated: 170 (10.93%)
21:09:22: Total frames rendered: 1429, number of late frames: 21 (1.47%) (it's okay for some frames to be late)
21:09:22: RTMPPublisher::SocketLoop: Graceful loop exit
21:09:22: Average send payload: 704 bytes, average send interval: 38 ms
21:09:22: Number of times waited to send: 0, Waited for a total of 0 bytes
21:09:22: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
21:09:22: Number of bytes sent: 1106801
21:09:22: 
21:09:22: Profiler time results:
21:09:22: 
21:09:22: ==============================================================
21:09:22: video thread frame - [100%] [avg time: 6.104 ms] [children: 19.9%] [unaccounted: 80.1%]
21:09:22: | scene->Preprocess - [0.0328%] [avg time: 0.002 ms]
21:09:22: | GPU download and conversion - [19.9%] [avg time: 1.212 ms] [children: 8.9%] [unaccounted: 11%]
21:09:22: | | flush - [5.24%] [avg time: 0.32 ms]
21:09:22: | | CopyResource - [3.23%] [avg time: 0.197 ms]
21:09:22: | | conversion to 4:2:0 - [0.426%] [avg time: 0.026 ms]
21:09:22: Convert444Threads - [100%] [avg time: 1.764 ms] [children: 98.6%] [unaccounted: 1.36%]
21:09:22: | Convert444toNV12 - [98.6%] [avg time: 1.74 ms]
21:09:22: encoder thread frame - [100%] [avg time: 2.153 ms]
21:09:22: ==============================================================
21:09:22: 
21:09:22: 
21:09:22: Profiler CPU results:
21:09:22: 
21:09:22: ==============================================================
21:09:22: video thread frame - [cpu time: avg 0.283 ms, total 405.602 ms] [avg calls per frame: 1]
21:09:22: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:09:22: | GPU download and conversion - [cpu time: avg 0.043 ms, total 62.4 ms] [avg calls per frame: 1]
21:09:22: | | flush - [cpu time: avg 0.032 ms, total 46.8 ms] [avg calls per frame: 1]
21:09:22: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:09:22: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:09:22: Convert444Threads - [cpu time: avg 1.531 ms, total 4368.03 ms] [avg calls per frame: 2]
21:09:22: | Convert444toNV12 - [cpu time: avg 1.52 ms, total 4336.83 ms] [avg calls per frame: 2]
21:09:22: encoder thread frame - [cpu time: avg 1.195 ms, total 1856.41 ms] [avg calls per frame: 1]
21:09:22: ==============================================================
21:09:22: 
21:09:22: =====Stream End: 2013-11-23, 21:09:22=================================================

Lain · Nov 24, 2013

Thank you very much for the log file, I appreciate it, and it was useful.

Ah, an AMD APU, These have been known to have issues. I don't see them all that often though. I wish I had one to test with. I don't believe this is a bug with OBS, more an issue with the APU and the capture method.. However, depending on the system, it could just be a permissions thing. It could just be because you need to run OBS as admin (if you're not already). You might also want to try game capture hotkey as well. Otherwise, if you have issues with game capture with that graphics adapter, you can use window capture instead which is generally almost as efficient as game capture -- with the caveat that it cannot capture games that are running in fullscreen mode.

If you want to "replace" the program, then whatever, just please keep out of the forums. If you want help, I/we will do my/our best to help, analyze, and fix or find workaround for problems where possible. However, understand that talking about how you want to or intend to "replace" OBS if a problem is not fixed is not constructive and will just tend to agitate people more than anything. So I would kindly ask you to keep such thoughts to yourself so we can focus on actually trying to solve the problem rather than create drama.

TOYBOXX · Nov 24, 2013

Jim said:
Thank you very much for the log file, I appreciate it, and it was useful.

Ah, an AMD APU, These have been known to have issues. I don't see them all that often though. I wish I had one to test with. I don't believe this is a bug with OBS, more an issue with the APU and the capture method.. However, depending on the system, it could just be a permissions thing. It could just be because you need to run OBS as admin (if you're not already). You might also want to try game capture hotkey as well. Otherwise, if you have issues with game capture with that graphics adapter, you can use window capture instead which is generally almost as efficient as game capture -- with the caveat that it cannot capture games that are running in fullscreen mode.

If you want to "replace" the program, then whatever, just please keep out of the forums. If you want help, I/we will do my/our best to help, analyze, and fix or find workaround for problems where possible. However, understand that talking about how you want to or intend to "replace" OBS if a problem is not fixed is not constructive and will just tend to agitate people more than anything. So I would kindly ask you to keep such thoughts to yourself so we can focus on actually trying to solve the problem rather than create drama.

Agreed

Lain · Nov 24, 2013

Thanks a lot for understanding, it means a lot to me. Can lotro run in borderless/windowed mode? If so maybe I could try to see what's up with game capture over teamviewer or something, if you want. At least so I can look directly at the issue first hand or something. I'm always in chat and you can feel free to come by some time -- just make sure to say my name (preferably in a private message) to get my attention

Question / Help OBS Refusing To Capture Games

TOYBOXX

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flavored

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FerretBomb

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newcat

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TOYBOXX

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pacholol

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FerretBomb

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Lain

TOYBOXX

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Lain

TOYBOXX

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Lain