Bug Report OBS keeps crashing igd10umd32.dll

[mikeshadow]

Hi, I don't know why, but after updating I think it started to crash.

Before the update I had no problems with streaming.

Sometimes it also says that my Video Card disappears.
My Notebook is the Medion Erazer x7819 it has 2 Video Cards the Intel Graphic 4000 and GeForce GTX 670MX, but
when selecting the Video Adaptor I can choose between those two.

If I use the GTX the capture is completely black, if I use the other one everything worked fine until I try preview stream or I start streaming. OBS shows no reaction or the crash window shows up.

I hope you can help me out somehow. Btw the CrashDump size is too big for uploading here.

Greetings Mike


Crashlog

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\igd10umd32.dll' module.

**** UNHANDLED EXCEPTION: c0000094
Fault address: 56405EEE (c:\windows\system32\igd10umd32.dll)
OBS version: Open Broadcaster Software v0.591b
Windows version: 6.2 (Build 9200) 
CPU: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz

Crashing thread stack trace:
Stack    EIP      Arg0     Arg1     Arg2     Arg3     Address
062BEBE8 56405EEE 062BEC54 062BECA4 04FB89E0 062BEC60 igd10umd32.dll!0x56405eee
062BEC40 5647943D 00000001 062BECC0 04E4BBD0 062BEC9C igd10umd32.dll!0x5647943d
062BEC54 564051B9 00000001 062BECC8 04FB89E0 04FB3A4C igd10umd32.dll!0x564051b9
062BEC68 5647323A 00000001 062BED24 062BECE8 FFFFFFC0 igd10umd32.dll!0x5647323a
062BECA4 5640A96F 00000001 04FB3D20 00000001 062BECF4 igd10umd32.dll!0x5640a96f
062BECC0 563FE2E6 062BECE8 04FB89E0 062BED58 04FB3D20 igd10umd32.dll!0x563fe2e6
062BECD4 5630E13C 04FB3A4C 00000000 062BEDBC 04FB4220 igd10umd32.dll!0x5630e13c
062BECFC 5630E4E9 04FB3A4C 00000001 04EEBF60 062BEE24 igd10umd32.dll!0x5630e4e9
062BED20 5630220F 04E793F4 00000001 0000001C 04E793F4 igd10umd32.dll!0x5630220f
062BED54 5631CB1B 04E793F4 062BEE24 00000000 04E774D0 igd10umd32.dll!0x5631cb1b
062BED98 563213DF 04E793F4 04E8C0EC 00000000 00000000 igd10umd32.dll!0x563213df
062BEEB4 563207E4 04E793F4 04E8C0EC 00000000 00000000 igd10umd32.dll!0x563207e4
062BEF04 56307F77 04E8C0EC 00000000 00000000 00000000 igd10umd32.dll!0x56307f77
062BEF4C 562FE3B7 00D66758 060EDDE0 00000000 00000000 igd10umd32.dll!0x562fe3b7
062BEF90 61A76C3E 060EDDE0 00000000 00000000 00000000 nvumdshim.dll!0x61a76c3e
062BEFC0 61A7128F 062BF18C 062BF0C4 062BF1AC 00E15348 nvumdshim.dll!0x61a7128f
062BF0A0 61A77BB7 04E07BF0 062BF8D4 61AE8CAB 00E154A8 nvumdshim.dll!0x61a77bb7
062BF898 61A57038 00E154A8 BF9ADFCB 00000000 04E07BF0 nvumdshim.dll!0x61a57038
062BF8A4 61AE8CAB 00000000 062BF8EC 7749850D 04DFCBA8 nvumdshim.dll!0x61ae8cab
062BF8DC 61AE8DF2 04DFCBA8 062BF930 77EDBF39 04DFCBA8 nvumdshim.dll!0x61ae8df2
062BF8E8 7749850D 04DFCBA8 BA12943D 00000000 00000000 kernel32.dll!0x7749850d
062BF8F4 77EDBF39 61AE8D76 04DFCBA8 FFFFFFFF 77F51DF7 ntdll.dll!0x77edbf39
062BF938 77EDBF0C 61AE8D76 04DFCBA8 00000000 00000000 ntdll.dll!0x77edbf0c

A minidump was saved to C:\Users\Miao\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-12-21_3.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address      Module

 

[Lain]

If possible please include a regular log with that, particularly the one associated with that same session at that date/time.

Also note that using monitor capture on nvidia laptops can cause this crash. It appears to be an as-of-yet unresolved driver bug as far as I've been able to determine.

 

[mikeshadow]

Hi, thanks for the quick reply.

This is the current log, when I used these settings it wouldnt crash before, but I am not sure with the x264 setting I've been switching between "main" and "high" there was no difference even with the Warning from OBS that it's not optimised for Twitch use.

Best regards
Mike

09:09:28: Open Broadcaster Software v0.591b - 32bit (´・ω・｀)
09:09:28: -------------------------------
09:09:28: CPU Name: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz
09:09:28: CPU Speed: 2395MHz
09:09:28: Physical Memory:  4095MB Total, 4095MB Free
09:09:28: stepping id: 9, model 58, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
09:09:28: monitor 1: pos={0, 0}, size={1920, 1080}
09:09:28: Windows Version: 6.2 Build 9200 
09:09:28: Aero is Enabled
09:09:28: -------------------------------
09:09:28: OBS Modules:
09:09:28: Base Address     Module
09:09:28: 00AD0000         OBS.exe
09:09:28: 61020000         OBSApi.dll
09:09:28: 6A630000         DShowPlugin.dll
09:09:28: 6A190000         GraphicsCapture.dll
09:09:28: 69B60000         NoiseGate.dll
09:09:28: 69B40000         PSVPlugin.dll
09:09:28: 69B20000         scenesw.dll
09:09:28: ------------------------------------------
09:09:28: Adapter 1
09:09:28:   Video Adapter: Intel(R) HD Graphics 4000
09:09:28:   Video Adapter Dedicated Video Memory: 33554432
09:09:28:   Video Adapter Shared System Memory: 1711276032
09:09:28:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
09:09:28: ------------------------------------------
09:09:28: Adapter 2
09:09:28:   Video Adapter: NVIDIA GeForce GTX 670MX
09:09:28:   Video Adapter Dedicated Video Memory: 1547497472
09:09:28:   Video Adapter Shared System Memory: 2684547072
09:09:28: =====Stream Start: 2013-12-22, 09:09:28===============================================
09:09:28:   Multithreaded optimizations: On
09:09:28:   Base resolution: 1920x1080
09:09:28:   Output resolution: 1280x720
09:09:28: ------------------------------------------
09:09:28: Loading up D3D10 on Intel(R) HD Graphics 4000 (Adapter 1)...
09:09:29: ------------------------------------------
09:09:29: Audio Format: 48000hz
09:09:29: Playback device {0.0.0.00000000}.{fd360434-ac35-4fe5-b7b2-5bfbadbd90d7}
09:09:29: ------------------------------------------
09:09:29: Using desktop audio input: Lautsprecher (USB PnP Sound Device)
09:09:29: Using 7.1 surround speaker setup
09:09:29: ------------------------------------------
09:09:29: Using auxilary audio input: Mikrofon (USB PnP Sound Device)
09:09:29: ------------------------------------------
09:09:29: Audio Encoding: AAC
09:09:29:     bitrate: 128
09:09:29: ------------------------------------------
09:09:29:     device: BisonCam_NB_Pro,
09:09:29:     device id \\?\usb#vid_5986&pid_0192&mi_00#7&13349ccb&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global,
09:09:29:     chosen type: MJPG, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-333333
09:09:29:     use buffering: false - 0, fourCC: 'MJPG'
09:09:29:     audio device: Disable,
09:09:29:     audio device id Disabled,
09:09:29: 
09:09:29: Using directshow input
09:09:29: Using Monitor Capture
09:09:29: Using graphics capture
09:09:29: Scene buffering time set to 700
09:09:29: ------------------------------------------
09:09:29: Video Encoding: x264
09:09:29:     fps: 60
09:09:29:     width: 1280, height: 720
09:09:29:     preset: veryfast
09:09:29:     profile: main
09:09:29:     keyint: 120
09:09:29:     CBR: yes
09:09:29:     CFR: yes
09:09:29:     max bitrate: 3500
09:09:29:     buffer size: 3500
09:09:29: ------------------------------------------
09:09:29: MMDeviceAudioSource: Frequency for device 'Lautsprecher (USB PnP Sound Device)' is 1411200, samples per sec is 44100
09:09:29: MMDeviceAudioSource: Frequency for device 'Mikrofon (USB PnP Sound Device)' is 352800, samples per sec is 44100

 

[Lain]

It does appear you had monitor capture in that particular log, that might have been the cause -- or was that temporary for that session? (I really need to make it log that interaction better)