Bug Report OBS crashing when stream/preview solved

eXhali0n · Mar 2, 2013

So OBS happend to crash everytime I start either a stream or preview. It warries to last from 10 sec, to 3 min. So randomly at some point, the message: "Woops! OBS has crashed. Would you like to view a crash report?" So I hit yes gladly with a desperate hope to solve this solution, and here is the file I get:

Code:

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files\obs\libx264-129.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 6D7396EA (c:\program files\obs\libx264-129.dll)
OBS version: Open Broadcaster Software v0.472b
Windows version: 6.2 (Build 9200) 

Crashing thread stack trace:
Stack    EIP      Arg0     Arg1     Arg2     Arg3     Address
083DA964 6D7396EA 07E5F060 09DEEE4E 09DEF58F 09DEF591 libx264-129.dll!0x6d7396ea
083DA970 6D6CD3DE 09DEEE4E 09DEF58F 09DEF591 000003A0 libx264-129.dll!0x6d6cd3de
083DA974 07E5F060 09DEF58F 09DEF591 000003A0 083DAB10 <unknown>!0x7e5f060
083DA978 09DEEE4E 09DEF591 000003A0 083DAB10 083DAB10 <unknown>!0x9deee4e
083DA97C 09DEF58F 000003A0 083DAB10 083DAB10 DDDFE0DD <unknown>!0x9def58f
083DA980 09DEF591 00000000 00000000 00000000 01FCB842 <unknown>!0x9def591
083DAA80 6D6CCBE2 07E51090 083DB890 083DD580 6D6A1BA9 libx264-129.dll!0x6d6ccbe2
083DAE80 6D72AEBA 07E55CC8 00000010 083DAF30 00000008 libx264-129.dll!0x6d72aeba
083DAE90 6D6A1BA9 00000000 00000000 6D74D040 01FE8D38 libx264-129.dll!0x6d6a1ba9
083DD588 07A88090 00000000 6D74D040 01FE8D38 020641B8 <unknown>!0x7a88090

A minidump was saved to C:\Users\Kristoffer\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-03-02_14.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address      Module
009E0000-00B08000 C:\Program Files\OBS\OBS.exe
770F0000-77257000 C:\Windows\SYSTEM32\ntdll.dll
766B0000-767A8000 C:\Windows\system32\KERNEL32.DLL
74AB0000-74B6D000 C:\Windows\system32\KERNELBASE.dll
6C4D0000-6C577000 C:\Windows\system32\apphelp.dll
733A0000-733A8000 C:\Windows\SYSTEM32\AVRT.dll
73520000-73539000 C:\Windows\SYSTEM32\dwmapi.dll
72730000-7278C000 C:\Windows\SYSTEM32\dxgi.dll
73050000-73078000 C:\Windows\SYSTEM32\d3d10_1.dll
6F4D0000-6F544000 C:\Windows\SYSTEM32\d3dx10_43.dll
76A30000-76A80000 C:\Windows\system32\WS2_32.dll
71D40000-71D60000 C:\Windows\SYSTEM32\IPHLPAPI.DLL
6F2E0000-6F4CC000 C:\Program Files\OBS\OBSApi.dll
754B0000-76576000 C:\Windows\system32\SHELL32.dll
6D480000-6D5E3000 C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9200.16502_none_ba1c7f1de09f65fb\gdiplus.dll
6FEE0000-6FF62000 C:\Windows\SYSTEM32\WINHTTP.dll
6D640000-6D828000 C:\Program Files\OBS\libx264-129.dll
73910000-739B7000 C:\Windows\SYSTEM32\UxTheme.dll
76580000-766A1000 C:\Windows\system32\USER32.dll
768A0000-769AA000 C:\Windows\system32\GDI32.dll
752C0000-7536E000 C:\Windows\system32\ADVAPI32.dll
76FD0000-770E9000 C:\Windows\system32\ole32.dll
709F0000-70A11000 C:\Windows\SYSTEM32\WINMM.dll
74F10000-74F44000 C:\Windows\SYSTEM32\sechost.dll
75370000-75421000 C:\Windows\system32\msvcrt.dll
72790000-727CD000 C:\Windows\SYSTEM32\d3d10_1core.dll
72580000-72723000 C:\Windows\SYSTEM32\d3d11.dll
767C0000-76892000 C:\Windows\system32\RPCRT4.dll
76FC0000-76FC8000 C:\Windows\system32\NSI.dll
71D20000-71D28000 C:\Windows\SYSTEM32\WINNSI.DLL
767B0000-767B6000 C:\Windows\system32\PSAPI.DLL
76AE0000-76C16000 C:\Windows\SYSTEM32\combase.dll
76D30000-76D70000 C:\Windows\system32\SHLWAPI.dll
709C0000-709EA000 C:\Windows\SYSTEM32\WINMMBASE.dll
74EE0000-74F0B000 C:\Windows\system32\IMM32.DLL
76EE0000-76FBD000 C:\Windows\system32\MSCTF.dll
769B0000-76A25000 C:\Windows\SYSTEM32\shcore.dll
74670000-74679000 C:\Windows\SYSTEM32\CRYPTBASE.dll
74610000-74661000 C:\Windows\SYSTEM32\bcryptPrimitives.dll
72A20000-72C17000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16384_none_893961408605e985\Comctl32.dll
6F640000-6F668000 C:\Program Files\OBS\plugins\DShowPlugin.dll
75230000-752BB000 C:\Windows\system32\OLEAUT32.dll
6F2C0000-6F2E0000 C:\Program Files\OBS\plugins\GraphicsCapture.dll
76C20000-76C94000 C:\Windows\SYSTEM32\clbcatq.dll
73090000-730DD000 C:\Windows\System32\MMDevApi.dll
747D0000-747EE000 C:\Windows\system32\DEVOBJ.dll
74840000-74886000 C:\Windows\SYSTEM32\cfgmgr32.dll
71AC0000-71BA9000 C:\Windows\SYSTEM32\aticfx32.dll
71AA0000-71ABF000 C:\Windows\SYSTEM32\atiuxpag.dll
71A80000-71A88000 C:\Windows\SYSTEM32\VERSION.dll
71430000-71A74000 C:\Windows\SYSTEM32\atidxx32.dll
56190000-56397000 C:\Windows\SYSTEM32\d3dcompiler_43.dll
72050000-720A4000 C:\Windows\SYSTEM32\AUDIOSES.DLL
73FA0000-73FDF000 C:\Windows\SYSTEM32\powrprof.dll
589E0000-58B09000 C:\Windows\SYSTEM32\DBGHELP.DLL

So after somewhere 9 hours of searching the web, I went by to leave it to the Pro's :-)
Currently I'm running windows 8, 32-bit.
the computer is exactly 1 day and 14 hours old, with these speccs:
Processor: AMD FX-8350 8-core 4.0Ghz
Ram: 8gb
Video card: XFX Radeon HD 7950 3GB

I'm not sure if I've missed any major detail, or not. thou tell me if some additional info is needed :-)
I also read alot about DirectX, that it may cause crashes, so I can confirm that I'm using DirectX11.

Cheers!

Lain · Mar 3, 2013

Re: OBS crashing when stream/preview

not entirely sure what's going on with x264 unfortunately, could you come around for some tests some time in chat or something?

eXhali0n · Mar 4, 2013

Re: OBS crashing when stream/preview

Its solved, I /facepalmed into the truth that i ran win8-32bit. Reinstalled to 64bit and I've not been able to reproduce the situation! Thanks alot thou to the man in the obs-chat, that pointet it out!

So the issue seem to be withon the 32 bit windows, a clean install is required, however it worked flawless after!

Sorry I forgot ur name!!
/puppyeyes

Floatingthru · Mar 4, 2013

It was me ;o Glad it worked out for you lol.

eXhali0n · Mar 4, 2013

Lot's of love Floating :D
I'm not entirly sure it was solely the 32bit win that was the problem, ofc i reinstalled everything after, put can't spessificly point out an another sinner for the cause of the problem. Anyways, awesome if someone else using win8-32bit could reproduce this error, or tell if it works, also for the users of OBS to come. I could bet some dollars I'm not the only one encountered this problem :)

jsauce2 · Mar 7, 2013

I had the same problem then ALSO face-palmed when I realized that I had Windows 8 32-bit installed. It was kind of a hassle getting that switched over but now that I have the 64 bit version running everything is as smooth as a baby's butt. That seemed to be the only problem for me at least.

Thanks for everyone's help!

Cheers,
J.

alexnexd · Mar 7, 2013

Will the problem with Windows 8 32-bit ever be fixed?

Lain · Mar 8, 2013

Well it only seems to happen on some computers, I don't know what the cause it as of yet. It shouldn't be windows 8 32bit itself causing this problem. Can you confirm of older versions that didn't include an x264 dll work or not?

alexnexd · Mar 8, 2013

I just upgraded to windows 8 64bit and my crash problem isn't fixed

Lain · Mar 10, 2013

Hey, could you guys try this version of the app? It uses an older version of x264, just want to see if the newer version is causing the problems for you or not: http://obsproject.com/temp/OBS_0473b_te ... 64-125.zip

Vrse · Mar 10, 2013

Hey Jim.

This version seems to have fixed it HOWEVER now gamecapture gives me a black screen when I'm trying to previewstream/start stream.

Lain · Mar 10, 2013

Game capture shouldn't have any new problems with that version. I'd need to see a log file or something.

Vrse · Mar 10, 2013

Here's a log file.

Lain · Mar 10, 2013

Okay, now I need to see %appdata%\obs\pluginData\captureHookLog.txt

Vrse · Mar 10, 2013

Jim said:
Okay, now I need to see %appdata%\obs\pluginData\captureHookLog.txt

The log file seems to be empty? :(

Lain · Mar 10, 2013

And what game are you capturing? Not all games are compatible with game capture

Vrse · Mar 10, 2013

Jim said:
And what game are you capturing? Not all games are compatible with game capture

I'm currently trying to capture World of Warcraft. I'm using OBS 64 bit and WoW 64.

Lain · Mar 10, 2013

WoW 64bit seems to have some issues with it at the moment, and I don't know why. Can you get it to use a different directx version possibly? If all else fails, remove game capture and use window capture and run the game windowed/borderless windowed for the time being, will be about just as fast

Vrse · Mar 10, 2013

Jim said:
WoW 64bit seems to have some issues with it at the moment, and I don't know why. Can you get it to use a different directx version possibly? If all else fails, remove game capture and use window capture and run the game windowed/borderless windowed for the time being, will be about just as fast

I can get WoW to switch to Directx 9 or switch WoW to 32 bit.

Lain · Mar 10, 2013

Try those instead and see how it works out

Bug Report OBS crashing when stream/preview solved

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