Question / Help OBS crashing as I preview/record/stream

William123111 · Dec 3, 2015

So I hadn't streamed in maybe 2 weeks and I tried earlier and OBS has been crashing anytime I hit preview, record or start streaming. It happens immediately even if I don't have anything selected to show (and when I do) Thanks for any help you could give me, I have no idea what the problem is and I haven't touched my settings in months D:

Assuming I did everything right I should have added a crash log. Here is a log file:

Code:

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the '<unknown>' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 5F1DED60 (<unknown>)
OBS version: Open Broadcaster Software v0.657b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: AMD A8-3870 APU with Radeon(tm) HD Graphics

Crashing thread stack trace:
Stack    EIP      Arg0     Arg1     Arg2     Arg3     Address
0058D754 5F1DED60 006DB474 006DDC6C 006DD07C 0058D82C <unknown>!0x5f1ded60
0058D758 5F20B2FD 006DDC6C 006B2650 0058DAB4 00000000 atidxx32.dll!0x5f20b2fd
0058D76C 5F208DC0 006DD07C 0058DA78 006DDC6C 006B2650 atidxx32.dll!0x5f208dc0
0058D834 659F483E 006DB474 0058DA78 006DDC6C 006B2650 atiuxpag.dll!0x659f483e
0058D854 66EC8D28 006DDC3C 00000000 0058DA78 00000000 d3d11.dll!0x66ec8d28
0058D8F8 66EC88FC 006DDC3C 00000000 0058DC1C 935F74D1 d3d11.dll!0x66ec88fc
0058D91C 66E9EAFB 006DDBCC 0058DC1C 66E7B910 006DDB70 d3d11.dll!0x66e9eafb
0058D960 66E9B132 006DDBCC 006DDB40 66E7B910 006DDB70 d3d11.dll!0x66e9b132
0058D994 66E92314 006D40A4 0058DD04 006DDB40 006DDB70 d3d11.dll!0x66e92314
0058DC6C 66E8250F 006D4064 00000002 0058DD04 00000030 d3d11.dll!0x66e8250f
0058DC84 66EB4599 00000002 0058DD04 00000030 006DDB40 d3d11.dll!0x66eb4599
0058DCAC 66EB45FB 0058DD00 935F70E1 006DDB40 0058DE80 d3d11.dll!0x66eb45fb
0058DCE8 66EAD235 006AAD30 006DDB60 006DDB40 66E7B910 d3d11.dll!0x66ead235
0058DD70 66E82682 006D3DA4 00000002 0058DE30 00000030 d3d11.dll!0x66e82682
0058DD8C 66EBCD1B 006DDB40 006E53D0 006DDB40 66E7D800 d3d11.dll!0x66ebcd1b
0058DDD0 66EBCAEC 0058DE80 006D3D78 006DDB40 006E53D0 d3d11.dll!0x66ebcaec
0058DE18 66EBC2D1 006D3D78 00000002 0058DEF8 00000030 d3d11.dll!0x66ebc2d1
0058DEB8 66EAF9B7 006D3DB0 006E53D0 006E53D0 00000000 d3d11.dll!0x66eaf9b7
0058E178 67068C2D 935F4FB4 0058E530 006E52C0 006E52C8 dxgi.dll!0x67068c2d
0058E2D4 6705E432 935F486C 0058E530 0058E528 00000000 dxgi.dll!0x6705e432
0058E4D8 6705CF3D 006E52C0 0058E568 006E52C0 0058E5F8 dxgi.dll!0x6705cf3d
0058E508 6705CC0D 0058E568 006D3D78 0058E5F8 935F4B78 dxgi.dll!0x6705cc0d
0058E54C 6705956E 006B27B0 006D3DB0 0058E708 00000001 dxgi.dll!0x6705956e
0058E61C 67059D37 006D40AC 0058E708 00000001 00000000 dxgi.dll!0x67059d37
0058E66C 67059A5C 006B27B0 006D40AC 0058EF14 003E344C dxgi.dll!0x67059a5c
0058E78C 66E81EB5 006A8B90 00000000 00000000 80000020 d3d11.dll!0x66e81eb5
0058EA04 6C1C5BF5 00000000 00000000 80000020 0000A100 d3d10_1.dll!0x6c1c5bf5
0058EC68 6C1C5CC5 006A8B90 00000000 00000000 00000020 d3d10_1.dll!0x6c1c5cc5
0058EEC4 002213F4 00001397 00210792 00000384 E400C05C obs.exe!D3D10System::D3D10System+0x2a4
0058F130 00248DA2 00000000 00000000 77086FB6 0058F360 obs.exe!OBS::Start+0x9f2
0058F23C 002475E4 00000000 0026FBB0 0000009D 00CC0020 obs.exe!OBS::ToggleCapturing+0x44
0058F250 00270ABE 00280714 00000111 00001397 00210792 obs.exe!OBS::OBSProc+0xf0e
0058F368 770762FA 0026FBB0 00280714 00000111 00001397 user32.dll!0x770762fa
0058F394 77076D3A 00000000 0026FBB0 00280714 00000111 user32.dll!0x77076d3a
0058F40C 7707965E 00AF5580 00000000 0026FBB0 00001397 user32.dll!0x7707965e
0058F450 770796C5 00280714 00000111 00001397 00210792 user32.dll!0x770796c5
0058F474 722945A1 006934D8 00000000 00210792 006934D8 comctl32.dll!0x722945a1
0058F494 72294603 54010001 00000001 00000000 7221B4A9 comctl32.dll!0x72294603
0058F4B0 7229448D 00210792 00000202 00000000 0007005F comctl32.dll!0x7229448d
0058F510 770762FA 7221B4A9 00210792 00000202 00000000 user32.dll!0x770762fa
0058F53C 77076D3A 00000000 7221B4A9 00210792 00000202 user32.dll!0x77076d3a
0058F5B4 770777C4 7221B4A9 00000000 0058F648 7709C81F user32.dll!0x770777c4
0058F614 7707788A 0058F6FC 006834D8 009506D1 770778E2 user32.dll!0x7707788a
0058F624 7709C81F 00280714 00000000 00000000 00000001 user32.dll!0x7709c81f
0058F650 0023B4DD 001F0000 00000000 00643735 00000001 obs.exe!WinMain+0xabd
0058FB34 0028DB3A FFFDE000 0058FBC4 77759882 FFFDE000 obs.exe!__tmainCRTStartup+0xfd
0058FB80 7619336A FFFDE000 795A9CCA 00000000 00000000 kernel32.dll!0x7619336a
0058FB8C 77759882 0028DA33 FFFDE000 00000000 00000000 ntdll.dll!0x77759882
0058FBCC 77759855 0028DA33 FFFDE000 00000000 00000000 ntdll.dll!0x77759855

A minidump was saved to C:\Users\William\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-12-03_14.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address      Module
001F0000-0036A000 C:\Program Files (x86)\OBS\OBS.exe
77720000-778A0000 C:\Windows\SysWOW64\ntdll.dll
76180000-76290000 C:\Windows\syswow64\kernel32.dll
76830000-76877000 C:\Windows\syswow64\KERNELBASE.dll
76300000-76421000 C:\Windows\syswow64\CRYPT32.dll
75F00000-75FAC000 C:\Windows\syswow64\msvcrt.dll
76290000-7629C000 C:\Windows\syswow64\MSASN1.dll
6CE90000-6CE97000 C:\Windows\system32\AVRT.dll
76FE0000-76FF9000 C:\Windows\SysWOW64\sechost.dll
76980000-76A70000 C:\Windows\syswow64\RPCRT4.dll
75120000-75180000 C:\Windows\syswow64\SspiCli.dll
75110000-7511C000 C:\Windows\syswow64\CRYPTBASE.dll
74CC0000-74CD3000 C:\Windows\system32\dwmapi.dll
75E70000-75F00000 C:\Windows\syswow64\GDI32.dll
77060000-77160000 C:\Windows\syswow64\USER32.dll
76E60000-76F01000 C:\Windows\syswow64\ADVAPI32.dll
776F0000-776FA000 C:\Windows\syswow64\LPK.dll
76DC0000-76E5D000 C:\Windows\syswow64\USP10.dll
67040000-6708C000 C:\Windows\system32\dxgi.dll
738B0000-738B9000 C:\Windows\system32\VERSION.dll
6C1C0000-6C1EC000 C:\Windows\system32\d3d10_1.dll
66FF0000-67031000 C:\Windows\system32\d3d10_1core.dll
66E70000-66FE5000 C:\Windows\system32\d3d11.dll
668C0000-66934000 C:\Windows\system32\d3dx10_43.dll
77160000-772BC000 C:\Windows\syswow64\ole32.dll
76C70000-76CA5000 C:\Windows\syswow64\WS2_32.dll
76430000-76436000 C:\Windows\syswow64\NSI.dll
73870000-7388C000 C:\Windows\system32\IPHLPAPI.DLL
73860000-73867000 C:\Windows\system32\WINNSI.DLL
74BF0000-74C22000 C:\Windows\system32\WINMM.dll
65240000-65444000 C:\Program Files (x86)\OBS\OBSApi.dll
76F10000-76F15000 C:\Windows\syswow64\PSAPI.DLL
6C140000-6C149000 C:\Windows\system32\XINPUT9_1_0.dll
75FB0000-7614D000 C:\Windows\syswow64\SETUPAPI.dll
76D40000-76D67000 C:\Windows\syswow64\CFGMGR32.dll
75DE0000-75E6F000 C:\Windows\syswow64\OLEAUT32.dll
76640000-76652000 C:\Windows\syswow64\DEVOBJ.dll
75180000-75DCB000 C:\Windows\syswow64\SHELL32.dll
772C0000-77317000 C:\Windows\syswow64\SHLWAPI.dll
6D1C0000-6D350000 C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18946_none_72d45ee78666ea32\gdiplus.dll
73710000-73768000 C:\Windows\system32\WINHTTP.dll
736C0000-7370F000 C:\Windows\system32\webio.dll
66700000-668B4000 C:\Program Files (x86)\OBS\libx264-146.dll
72170000-721F0000 C:\Windows\system32\UxTheme.dll
77000000-77060000 C:\Windows\system32\IMM32.DLL
76440000-7650C000 C:\Windows\syswow64\MSCTF.dll
721F0000-7238E000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\Comctl32.dll
76F40000-76FC3000 C:\Windows\syswow64\CLBCatQ.DLL
6DC00000-6DC39000 C:\Windows\System32\MMDevApi.dll
6AD70000-6AE65000 C:\Windows\System32\PROPSYS.dll
66E30000-66E68000 C:\Program Files (x86)\OBS\plugins\DShowPlugin.dll
69010000-6903A000 C:\Program Files (x86)\OBS\plugins\GraphicsCapture.dll
66A80000-66AAA000 C:\Program Files (x86)\OBS\plugins\NoiseGate.dll
66C30000-66C4D000 C:\Program Files (x86)\OBS\plugins\PSVPlugin.dll
68060000-68080000 C:\Program Files (x86)\OBS\plugins\scenesw.dll
76920000-7694F000 C:\Windows\syswow64\WINTRUST.dll
65FE0000-66106000 C:\Windows\system32\aticfx32.dll
659F0000-65A13000 C:\Windows\system32\atiuxpag.dll
5F1F0000-5FB86000 C:\Windows\system32\atidxx32.dll
658C0000-659EC000 C:\Program Files (x86)\OBS\DBGHELP.DLL
[code]

champdee · Dec 3, 2015

yep, exact happened to me

William123111 · Dec 4, 2015

Hopefully it's just a settings problem. I've tried reinstalling, changing settings around and a few other things. Looked around for other answers too and didn't find anything :/

Sapiens · Dec 4, 2015

Looks related to your video drivers. Updated them lately? Try doing a clean install, or rolling back to the last driver set that was working.

William123111 · Dec 4, 2015

I'm pretty sure my video drivers are up to date. I have the AMD catalyst control center telling me that everything is up to date. I also don't think my drivers have updated anytime recently. But I will go ahead and try a clean install and see what happens. Thanks for the suggestion :)

dping · Dec 4, 2015

William123111 said:
I'm pretty sure my video drivers are up to date. I have the AMD catalyst control center telling me that everything is up to date. I also don't think my drivers have updated anytime recently. But I will go ahead and try a clean install and see what happens. Thanks for the suggestion :)

Yeah so Catalyst was gone away with about 20days ago, so I dont think you do. Also note that what hes telling you is that DDU will make sure that your drivers aren't being used while it removes the driver (and uses a default one) then allows you to reinstall that driver fully with a new driver. otherwise, windows could hold on to a really old driver and you wouldn't be the wiser.

Anyway, I would recommend you use either 15.11.1 Crimson beta or 15.11.1 non crimson beta.

William123111 · Dec 4, 2015

Well I already did a fresh reinstall and it did indeed work. So should I just switch to the crimson one then or stay where I am at? I had no idea catalyst was gone away with.

Oh and thanks for the advice and everything guys!

dping · Dec 4, 2015

William123111 said:
Well I already did a fresh reinstall and it did indeed work. So should I just switch to the crimson one then or stay where I am at? I had no idea catalyst was gone away with.

Oh and thanks for the advice and everything guys!

Just make sure you use the Crimson Beta as the original release of Crimson on some systems has issues with manually setting the fan speed to 100%, 20% or 0% depending on the GPU. It mainly affected those who used overdrive but to be safe go with one of the two drivers I said above.

http://support.amd.com/en-us/kb-articles/Pages/November-30-hotfix.aspx

Question / Help OBS crashing as I preview/record/stream

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