Question / Help OBS crashes with Elgato HD 60

[WookieBread]

Everything works just fine in OBS whenever I use my Elgato Game HD (not the HD 60), but whenever I switch to my Elgato HD 60, I attempt to preview or stream it, it crashes. I am trying to stream Playstation 4 and I have configured it for it to work for Playstation 4 as well. I can't to figure it out.




This is what I get:
OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files (x86)\elgato\gamecapture\ypushfile3.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 0C49B128 (c:\program files (x86)\elgato\gamecapture\ypushfile3.dll)
OBS version: Open Broadcaster Software v0.656b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: AMD Athlon(tm) X4 760K Quad Core Processor

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
0D3BF6BC 0C49B128 00000067 00000080 00000080 00000080 ypushfile3.dll!0xc49b128
0D3BF6D8 0C4A3DEE 00000067 00000080 00000080 00000080 ypushfile3.dll!0xc4a3dee
0D3BF6FC 0C43EFA0 0E8784D0 00000000 08D03BF8 0D3BF770 ypushfile3.dll!0xc43efa0
0D3BF720 0C432720 0D3BF74C 0E635DFD 00000000 08D03BF8 ypushfile3.dll!0xc432720
0D3BF738 0C432484 0D3BF770 08D03BF8 00000014 0D3BF7AC ypushfile3.dll!0xc432484
0D3BF768 0C432BA5 08D36CA0 0C4527E8 08D03BF8 0C4B2B0E ypushfile3.dll!0xc432ba5
0D3BF77C 0C45E057 08D36CA0 2706E463 00000000 08D10030 ypushfile3.dll!0xc45e057
0D3BF7B4 74D0C01D 00000000 0D3BF7FC 76DD337A 08CD4BB8 msvcr120.dll!0x74d0c01d
0D3BF7EC 74D0C001 08CD4BB8 0D3BF83C 77BF9882 08CD4BB8 msvcr120.dll!0x74d0c001
0D3BF7F8 76DD337A 08CD4BB8 7A133DA1 00000000 00000000 kernel32.dll!0x76dd337a
0D3BF804 77BF9882 74D0BFB4 08CD4BB8 00000000 00000000 ntdll.dll!0x77bf9882
0D3BF844 77BF9855 74D0BFB4 08CD4BB8 00000000 00000000 ntdll.dll!0x77bf9855

A minidump was saved to C:\Users\user\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-10-22_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

 

[dping]

Everything works just fine in OBS whenever I use my Elgato Game HD (not the HD 60), but whenever I switch to my Elgato HD 60, I attempt to preview or stream it, it crashes. I am trying to stream Playstation 4 and I have configured it for it to work for Playstation 4 as well. I can't to figure it out.




This is what I get:
OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files (x86)\elgato\gamecapture\ypushfile3.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 0C49B128 (c:\program files (x86)\elgato\gamecapture\ypushfile3.dll)
OBS version: Open Broadcaster Software v0.656b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: AMD Athlon(tm) X4 760K Quad Core Processor

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
0D3BF6BC 0C49B128 00000067 00000080 00000080 00000080 ypushfile3.dll!0xc49b128
0D3BF6D8 0C4A3DEE 00000067 00000080 00000080 00000080 ypushfile3.dll!0xc4a3dee
0D3BF6FC 0C43EFA0 0E8784D0 00000000 08D03BF8 0D3BF770 ypushfile3.dll!0xc43efa0
0D3BF720 0C432720 0D3BF74C 0E635DFD 00000000 08D03BF8 ypushfile3.dll!0xc432720
0D3BF738 0C432484 0D3BF770 08D03BF8 00000014 0D3BF7AC ypushfile3.dll!0xc432484
0D3BF768 0C432BA5 08D36CA0 0C4527E8 08D03BF8 0C4B2B0E ypushfile3.dll!0xc432ba5
0D3BF77C 0C45E057 08D36CA0 2706E463 00000000 08D10030 ypushfile3.dll!0xc45e057
0D3BF7B4 74D0C01D 00000000 0D3BF7FC 76DD337A 08CD4BB8 msvcr120.dll!0x74d0c01d
0D3BF7EC 74D0C001 08CD4BB8 0D3BF83C 77BF9882 08CD4BB8 msvcr120.dll!0x74d0c001
0D3BF7F8 76DD337A 08CD4BB8 7A133DA1 00000000 00000000 kernel32.dll!0x76dd337a
0D3BF804 77BF9882 74D0BFB4 08CD4BB8 00000000 00000000 ntdll.dll!0x77bf9882
0D3BF844 77BF9855 74D0BFB4 08CD4BB8 00000000 00000000 ntdll.dll!0x77bf9855

A minidump was saved to C:\Users\user\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-10-22_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

Please uninstall the game capture software and download the it again from http://elgato.com/gaming/download

when you uninstall. and reinstall. have the Elgato Game HD installed, not the HD60. see if that helps. the software might update the firmware on the older Game HD.