Bug Report OBS crashes when recording both video and audio from Elgato HD60

[ArkBlitz]

OBS has no problem recording video only from my Elgato HD60, but I noticed that the audio device is turned off. When I enter the device's preferences to turn it on, OBS freezes for a few seconds, then the preview screen shows a "No device" display. When I turn the audio capture off once again, OBS freezes then continues displaying the video properly. Audio capture works correctly with the Game Capture HD software provided by Elgato. Is this a bug from Elgato, from OBS, or something else?

 

[Harold]

Where's the crash log?

 

[ArkBlitz]

Where's the crash log?

I thought that I had attached the log? Or isn't that the crash log?

 

[Harold]

That's the regular OBS log, not the crash log.

 

[ArkBlitz]

That's the regular OBS log, not the crash log.

The problem is, OBS doesn't crash altogether, it just freezes for a while and then the preview window displays a message. I can't force it to fully crash.

 

[Harold]

Do you have the elgato software running while trying to use OBS?

 

[ArkBlitz]

Do you have the elgato software running while trying to use OBS?

I tried both with Game Capture HD running and not running. The results are identical.

 

[Harold]

Then you need to reinstall the elgato software and NOT have it running while trying to use the elgato with obs.

 

[ArkBlitz]

By the way, I happened to find an actual crash file in my crashDumps folder. It's from today so it may or may not be related to this bug:

 

[Harold]

Yeah, that's a "reinstall the elgato software" one

 

[ArkBlitz]

Yeah, that's a "reinstall the elgato software" one

Funny thing, I only started using it today! I'll try reinstalling and hope it doesn't do anything funny.

 

[ArkBlitz]

I completely purged both OBS and Elgato, including the user settings. Then I reinstalled Elgato then OBS, and finally opened OBS. The same issue happens: the capture freezes when audio capture is on, but doesn't when audio capture is off.

 

[ArkBlitz]

Something else: I've been using the original OBS all this time, should I test my luck with Multiplatform?

 

[ArkBlitz]

Said and done, it now definitely works for capturing my audio with the Multiplatform version.